NICE stories - Page 2
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NICE CXone Summer 2023 release to deliver CX at scale
Mon, 25th Sep 2023
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public cloud
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uc
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cx
NICE has announced the CXone Summer 2023 release, unlocking new levels of openness and flexibility to deliver customer experience at scale.
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NICE named market leader for CX Analytics solution
Thu, 21st Sep 2023
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uc
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data analytics
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cx
NICE has been recognised as the overall leader by Quadrant Knowledge Solutions in the 2023 SPARK Matrix for Speech Analytics report.
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NICE crowns top innovators with CX Excellence Awards
Wed, 30th Aug 2023
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uc
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saas
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cx
NICE, the customer experience software, has announced the winners of its International CX Excellence Awards for 2023.
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Channel selection: Essential for a successful customer experience strategy
Tue, 29th Aug 2023
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uc
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cx
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martech
Today's contact centres are evolving rapidly to meet customer demand for diverse, seamless engagement channels. Here's how.
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NICE named a leader in 2023 Frost & Sullivan report
Mon, 28th Aug 2023
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uc
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ai
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contact centre
NICE's complete, AI-powered cloud contact centre solutions portfolio shines in Frost & Sullivan's analysis of growth and innovation.
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Key factors to look for in a Customer Experience Software
Wed, 26th Jul 2023
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uc
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cx
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martech
Organisations need to continue investing in customer experience (CX) solutions that empower them to deliver frictionless experiences.
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Demystifying GPT solutions: to ChatGPT or not to ChatGPT?
Sun, 16th Jul 2023
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uc
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data privacy
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ai
Ultimately, the future of contact centres will likely hinge on the successful integration of AI technologies like GPT.
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NICE launches next big leap of CX platform Enlighten
Wed, 7th Jun 2023
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uc
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cx
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martech
NICE introduces three new AI solutions, combining generative AI tech and CX data to improve customer service engagement and operational excellence.
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NICE comes out on top of QKS's workforce engagement management report
Thu, 4th May 2023
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uc
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cx
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martech
NICE has announced that it has been recognised as the Technology Leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix: WEM report.
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Gartner names NICE Customers Choice in 2023 Peer Insights
Thu, 20th Apr 2023
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uc
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cx
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martech
Gartner has named NICE a Customers Choice in the 2023 Peer Insights Voice of the Customer for Contact Centre as a Service.
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NICE announces the spring 2023 release of AI-powered CXone
Tue, 4th Apr 2023
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uc
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cx
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martech
NICE delivers AI-powered CX to accelerate smart self-service adoption while improving employee engagement and efficiency with the new release of CXone.
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Forrester names NICE Contact Centre as a Service Leader
Wed, 29th Mar 2023
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uc
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ai
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forrester research
Forrester has named NICE a Leader in Contact Centre as a Service (CCaaS) in a new report for the first quarter of 2023.
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Latest NICE offering using OpenAI for customer experience
Tue, 28th Mar 2023
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uc
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cx
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martech
NICE launches Enlighten Actions, an AI offering that enables businesses to create smart and humanised customer experiences.
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CXone used by more than one million agents and supervisors
Fri, 17th Mar 2023
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uc
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cx
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martech
NICE has announced that CXone has more than one million agents and supervisors using the complete breadth of its functionality.
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NICE chosen to support health experiences for NZ public
Thu, 9th Mar 2023
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uc
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cx
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martech
NICE has announced that Whakarongorau Aotearoa New Zealand Telehealth Services has implemented NICE's CXone cloud-native platform.
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LanguageLoop implements NICE CXone to transform customer experience
Fri, 3rd Mar 2023
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uc
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cx
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martech
LanguageLoop has implemented the NICE CXone cloud native platform to futureproof its customer experience operations.
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Prioritising a digital-first customer experience strategy
Wed, 1st Mar 2023
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uc
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cx
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martech
The impacts of a digital-first society on contact centres are significant and require a digital-first customer experience strategy.
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NICE named leader in Quadrant Knowledge’s 2022 CCaaS report
Fri, 24th Feb 2023
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uc
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cx
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martech
NICE CXone is once again positioned highest for customer impact for technology excellence in Quadrant Knowledge Solutions’ assessment of CCaaS solutions.
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NICE named a leader in Quadrant Knowledge’s 2022 CJA report
Wed, 22nd Feb 2023
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uc
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data analytics
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cx
NICE was named the technology leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix for Customer Journey Analytics (CJA) report.
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Frost & Sullivan ranks NICE highly on 2022 VoC report
Wed, 8th Feb 2023
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uc
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cx
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martech
Frost & Sullivan has given NICE top placement in its Frost Radar Voice of Customer report for 2022 for its growth and innovation.