AI to wipe out 49% of customer service jobs by 2030
about 19 hours agoRoutine call-handling jobs face the sharpest risk as AI agents take over most customer queries, forcing firms to retrain staff quickly by 2030.
Indian stories
Consistent launches 3MP Wi-Fi video doorbell in India
Households and offices can now monitor visitors remotely as the new device adds app alerts, night vision and weather protection to Consistent's range.
Rear Admiral Garg discusses maritime security at Galgotias
Disruptions to key sea lanes are increasingly shaping freight costs, energy markets and supply chains, students at Galgotias University were told.
Ishan Technologies picks Oracle for billing overhaul
The overhaul should speed new service launches and improve billing accuracy as Ishan Technologies expands its digital infrastructure business.
Consistent Infosystems courts installers at West Bengal meet
More than 571 channel partners were shown new surveillance, networking and gaming products as the firm deepens its installer network in eastern India.
India employers lag on AI training as skills gap widens
Many firms are spending heavily on AI tools, but weak training is slowing gains and prompting more staff to seek skills elsewhere.
Redington partners with Vehere to boost India cyber reach
The tie-up gives Indian enterprises and public sector buyers broader access to AI-based threat detection as cyber risks rise across hybrid networks.
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The new single-socket range targets space- and power-constrained deployments, from 5G networks to store-level AI and cloud storage.
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Workers in noisy offices will get clearer calls from a binaural headset built for speech, with noise reduction and multipoint Bluetooth.
Telecom operators urged to rethink voice & security
Rising cyber risk and regulatory pressure are pushing telecom operators to harden voice services as enterprises shift calling into cloud platforms.
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Darren Price has been playing video games and messing with technology for 45 years. For the last fifteen years he’s been writing about games and tech, as well. He hates sport, but loves sports video games - which he puts down to a mixture of being annoyingly contrary and extremely lazy. Whilst he is completely tone deaf, he considers Rock Band to be his guilty pleasure. A geek from way back, Darren builds his own computers, collects comic books, owns several lightsabers and is a sucker for video-gaming merchandise.
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Fascinated by the technology industry after a visit to a Computer Faire in 1998, Donovan Jackson first worked as a public relations consultant for enterprise software and hardware distribution companies in 2000, then as a journalist for IDG-affiliated channel and trade publications, and as a producer of commercial content as an agency owner through the 2000s and 2010s. He has served as ITBrief editor in the last days of the printed magazine, and has a long association with TechDay as a contributor to special projects. Donovan has wide interests spanning technology, philosophy, bicycles, literature, psychology, motorcycles, travel, geography, history, general knowledge, and various combinations of these and other subjects.
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With a background in media, JP is the definition of a tech nerd. After a stint as a journo, he's moved on to marketing but in his spare time, he still loves deep-diving into the best of tech, games, and films. You can chat to JP about anything from the latest console releases to supercomputer teraFLOPs and he'll be sure to have an opinion.
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Jake MacAndrew started off writing breaking news hits in his early days as a journalist. Since those late nights on the pulse for local breakthroughs, he has written stories on many topics, from cybersecurity education in Ukraine to the investment potential of fine wines. With each story Jake writes, no matter the topic, in-depth and accurate reporting is key. Previously living in Edinburgh, he's back in his hometown of Toronto.
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