Avaya stories - Page 2
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People are a demanding bunch: how to service the customer that wants everything
Fri, 30th Jul 2021
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uc
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crm
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cx
The everything customer might sound like an abstract concept, but if we brush away the buzzword veneer, it becomes apparent that we’re all everything customers.
![Story image](../../../../../uploads/story/2021/03/24/preview_GettyImages-1192133885.webp)
Avaya spruces up Spaces collaboration platform
Wed, 24th Mar 2021
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uc
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video conferencing
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avaya
The company has added AI-based background and noise filtering, integrated voice and video calling, and additional interoperability capabilities.
![Story image](../../../../../uploads/story/2021/01/18/preview_GettyImages-920176774.webp)
Avaya contact centre expertise wins three awards
Mon, 18th Jan 2021
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uc
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crm
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martech
Avaya's contact centre expertise wins three awards from Frost - Sullivan, including market leadership and vendor of the year.
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Avaya brings AWS AI, machine learning intelligence to OneCloud CCaaS
Thu, 14th Jan 2021
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uc
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hyperscale
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public cloud
Avaya teams up with Amazon Web Services to expand its AI-powered customer experience capabilities for Avaya OneCloud CCaaS customers.
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Avaya revamps Vantage all-in-one meeting solution
Tue, 10th Nov 2020
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uc
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collaboration
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avaya
Includes a built-in conferencing camera, wide band audio and four microphones, enabling collaboration without requiring the use of a laptop.
![Story image](../../../../../uploads/story/2020/10/12/preview_GettyImages-1137821458.webp)
Avaya turns to NVIDIA AI to enhance video communication platform
Tue, 13th Oct 2020
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uc
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collaboration
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video conferencing
Avaya’s cloud collaboration and communication suite Avaya Spaces now has an added touch of NVIDIA’s cloud artificial intelligence (AI) solutions.
![Story image](../../../../../uploads/story/2020/08/27/preview_GettyImages-1192540193.webp)
Avaya signs Tradewinds as Master Agent, creates opportunity for Australian channel partners
Thu, 27th Aug 2020
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partner programmes
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avaya
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tradewinds brokerage
Tradewinds partners with Avaya to offer Australian businesses secure remote work capabilities and recurring revenue streams.
![Story image](../../../../../uploads/story/2020/08/20/preview_AVAYA.webp)
Avaya appoints new managing director for ANZ, refines channel program
Thu, 20th Aug 2020
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uc
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multi-cloud
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partner programmes
Vatcher, a former Optus VP, will be responsible for expanding the market presence for Avaya’s cloud, remote work and employee experience technologies.
![Story image](../../../../../uploads/story/2020/07/13/preview_GettyImages-1182774088.webp)
Avaya brings Device as a Service offering to more businesses around the world
Mon, 13th Jul 2020
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crm
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martech
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customer service
Avaya expands its Device as a Service offering to nine new markets, following 200% growth in subscription-based services.
![Story image](../../../../../uploads/story/2020/06/22/preview_GettyImages-537020750.webp)
CommsPlus signs on as Master Agent for Avaya Cloud Office
Mon, 22nd Jun 2020
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avaya
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ringcentral
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distributors
CommsPlus Distribution has been named Master Agent for Avaya Cloud Office, targeting the cloud comms market across Australia and New Zealand.
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New East Asia and Pacific vice president named for Avaya
Thu, 21st May 2020
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uc
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contact centre
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avaya
Sami Ammous has been named as the new vice president for Avaya's East Asia and Pacific business, including Australia and New Zealand.
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Avaya recognised for UC excellence by TMC
Tue, 21st Apr 2020
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crm
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uc
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private cloud
Avaya's OneCloud ReadyNow has won the Unified Communications Excellence Award from TMC, honouring its innovative private cloud solutions for enterprises in ANZ.
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In times of crisis, collaboration is critical
Mon, 23rd Mar 2020
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uc
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collaboration
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avaya
As COVID-19 disrupts global society, Australian education and non-profits rely on free online collaboration tools to maintain critical services.
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Avaya brings Google Cloud AI capabilities to ANZ contact centres
Thu, 20th Feb 2020
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uc
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crm
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cx
Avaya partners with Google Cloud to infuse AI into contact centres across Australia and New Zealand, enhancing CX with cutting-edge automation and analytics.
![Story image](../../../../../uploads/story/2020/02/14/preview_avaya.webp)
Avaya looks to the future of collaboration with new Spaces features
Fri, 14th Feb 2020
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uc
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cloud services
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collaboration
Avaya Spaces brings multi-experience to CX and team collaboration with new capabilities, providing an easy way to work in the cloud.
![Story image](../../../../../uploads/story/2020/01/30/preview_IMG_0360.webp)
Interview: Avaya’s ANZ managing director on regional growth factors
Thu, 30th Jan 2020
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uc
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crm
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martech
Peter Chidiac talks about growth in the region, what sets the Australian market apart, and why it’s important to the Avaya business as a whole.
![Story image](../../../../../uploads/story/2020/01/27/preview_GettyImages-853701240.webp)
Avaya launches private cloud solution for ASEAN enterprises
Mon, 27th Jan 2020
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uc
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private cloud
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avaya
Avaya unveils Avaya ReadyNow, a private cloud solution aimed at ASEAN enterprises to streamline UC and CC operations while meeting stringent regulatory demands.
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Interview: Avaya seeks to improve employee experience with unified workspace
Tue, 14th Jan 2020
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uc
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daas
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outsourcing
TechDay spoke to Avaya International sales engineering senior director Savio Tovar Dias about how Avaya IX OneSpace will affect employee workflows.
![Story image](../../../../../uploads/story/2019/11/14/preview_GettyImages-1040805860__1_.webp)
CCNA named top Avaya Australian services provider
Thu, 14th Nov 2019
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partner programmes
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avaya
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awards
Australian services provider CCNA has been named Avaya's Team Engagement Partner of the Year for the Asia Pacific region.
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Avaya launches UC and CC subscription program
Wed, 9th Oct 2019
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crm
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uc
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saas
Avaya IX Subscription gives customers the flexibility to scale consumption of Avaya’s contact center and unified communications solutions based on their needs.