TelcoNews India - Telecommunications news for ICT decision-makers
India

Customer engagement Stories - Page 3

Global Stories

Customer engagement stories

Cognizant & Google Cloud launch AI retail contact centre
Unified Communications

Cognizant & Google Cloud launch AI retail contact centre

Retailers are being pitched AI tools that can cut routine contact volumes while improving speed and continuity across channels for shoppers.

By Sean Mitchell • 4 min read • Last month
Ant International upgrades Alipay+ with privacy tech
Data Protection

Ant International upgrades Alipay+ with privacy tech

Encrypted processing will let partners handle cross-border payments while keeping customer data private, as Alipay+ is used by 1.8 billion accounts.

By Karen Joy Bacudo • 4 min read • Last month
Saviynt names Tim Wedande APJ Field Chief Technology Officer
Software-as-a-Service

Saviynt names Tim Wedande APJ Field Chief Technology Officer

The hire strengthens Saviynt's regional push as APJ enterprises step up identity security spending to manage cloud and hybrid work risks.

By Mark Tarre • 3 min read • Last month
Exclusive: Adobe ANZ chief on AI adoption trends
Digital Transformation

Exclusive: Adobe ANZ chief on AI adoption trends

AI is increasingly moving into live use across Australia and New Zealand, as regulated sectors test deployments while CEOs chase productivity gains.

By Sean Mitchell • 5 min read • Last month
SAP & Google Cloud expand AI partnership for marketers
Customer Experience

SAP & Google Cloud expand AI partnership for marketers

Marketers could soon cut manual campaign work as SAP and Google Cloud link customer data and AI agents across both platforms.

By Sean Mitchell • 4 min read • Last month
Adobe launches CX Enterprise for AI marketing workflows
Digital Transformation

Adobe launches CX Enterprise for AI marketing workflows

Marketing teams can now link Adobe tools with outside AI services under a governed system aimed at auditable customer experience workflows.

By Sean Mitchell • 4 min read • Last month
Adobe names winners of 2026 Experience Maker Awards
Digital Transformation

Adobe names winners of 2026 Experience Maker Awards

Customer engagement gains, including a USD $1 billion revenue impact at Lenovo, topped Adobe’s 2026 Experience Maker Awards shortlist.

By Sean Mitchell • 4 min read • Last month
Cohesity appoints Nigel Lee to lead APJ technical sales
Storage

Cohesity appoints Nigel Lee to lead APJ technical sales

The appointment signals Cohesity's sharper push in Asia Pacific and Japan as firms face rising cyber threats, compliance demands and data scrutiny.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Adobe launches AI brand visibility tools for businesses
Fintech

Adobe launches AI brand visibility tools for businesses

Businesses must now manage how AI systems interpret their brands, as Adobe sees discovery traffic from chat tools and browsers rising fast.

By Sean Mitchell • 4 min read • Last month
Adobe launches CX Enterprise to unify AI customer workflows
Digital Transformation

Adobe launches CX Enterprise to unify AI customer workflows

Brands could gain a single governed layer for AI customer work, as Adobe links agents with partner tools across the full lifecycle.

By Sean Mitchell • 4 min read • Last month
Canva & Klaviyo launch one-click email template link
Customer Relationship Management

Canva & Klaviyo launch one-click email template link

Marketers can now skip rebuilds and file exports as the new link sends finished Canva emails straight into Klaviyo's template library.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Sinch named leader in IDC communications platform study
Customer Relationship Management

Sinch named leader in IDC communications platform study

The ranking underscores growing demand for combined messaging, voice and email tools as enterprise buyers seek one platform across channels.

By Mark Tarre • 3 min read • Last month
Blackhawk launches digital wallet for unified stored value
Crypto

Blackhawk launches digital wallet for unified stored value

Retailers can now keep refunds, rewards and gift cards in one balance, reducing friction for shoppers and fees for brands.

By Karen Joy Bacudo • 4 min read • Last month
Twilio launches embeddable Flex contact centre for apps
Unified Communications

Twilio launches embeddable Flex contact centre for apps

Businesses can now embed contact centre functions into apps as Twilio adds a Flex SDK, Salesforce Voice integration and new pricing.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Customer engagement stories

Treasure AI launches agentic platform for marketers
Customer Relationship Management

Treasure AI launches agentic platform for marketers

Marketers could cut manual campaign work as the new platform uses customer data and AI agents to trigger actions across channels in real time.

By Sofiah Nichole Salivio • 4 min read • Last month
Raindrop reunites GBP £447 million in lost pensions
Fintech

Raindrop reunites GBP £447 million in lost pensions

UK savers are missing billions in retirement funds, as the platform tracked 61,858 pots in the quarter, up 497% year on year.

By Karen Joy Bacudo • 4 min read • Last month
Alkami launches Engage to boost digital banking adoption
Digital Transformation

Alkami launches Engage to boost digital banking adoption

Banks and credit unions can now track where customers drop out in online banking journeys, helping lift adoption and self-service.

By Catherine Knowles • 4 min read • Last month
Maestra posts USD $833,000 in new ARR on demand shift
Data Analytics

Maestra posts USD $833,000 in new ARR on demand shift

Brands shifting away from fragmented marketing tools helped Maestra add USD $833,000 in new annual recurring revenue last quarter.

By Karen Joy Bacudo • 3 min read • Last month