Qualtrics stories - Page 2
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Broken brand promises cost businesses customers in ANZ
Wed, 16th Feb 2022
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uc
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crm
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cx
New research by Qualtrics shows making sure the customer experience matches consumer expectations will be vital to retaining customers in 2022.
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Employee engagement on the rise in Australia and New Zealand
Tue, 1st Feb 2022
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hybrid & remote work
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wfh
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qualtrics
Employee engagement in Australia and New Zealand continues to rise, with a 15-point increase in the last two years, according to Qualtrics.
![Story image](../../../../../uploads/story/2021/12/09/preview_GettyImages-615738936.webp)
Poor customer experience could cost Aus businesses up to $69bn every year
Thu, 9th Dec 2021
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crm
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cx
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martech
Nearly nine in ten Aussies say they were dissatisfied with their experiences as customers in 2021, according to the Qualtrics 2022 Global Consumer Trends.
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Qualtrics named Leader for Voice of the Customer by Gartner
Fri, 3rd Dec 2021
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martech
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cx
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open source
Qualtrics has been recognized as a leader in the 2021 Gartner Magic Quadrant for Voice of the Customer, with its CustomerXM platform.
![Story image](../../../../../uploads/story/2021/09/23/preview_GettyImages-1284328857.webp)
Qualtrics expands ANZ footprint with localised operations
Thu, 23rd Sep 2021
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crm
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cx
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martech
Qualtrics is expanding its public sector operations in Australia and New Zealand, aiming to help governments improve resident and employee experiences.
![Story image](../../../../../uploads/story/2021/08/02/preview_GettyImages-1311809380.webp)
Qualtrics acquires conversational analytics company Clarabridge for $1.125 billion
Mon, 2nd Aug 2021
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crm
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data analytics
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cx
Qualtrics is set to acquire Clarabridge, a company specialising in omnichannel conversational analytics, in a $1.125 billion stock transaction.
![Story image](../../../../../uploads/story/2021/06/03/preview_GettyImages-1209663120.webp)
Qualtrics announces ambitious plans for APJ region
Thu, 3rd Jun 2021
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crm
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cx
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martech
Qualtrics plans to hire 1,200 new employees in the Asia Pacific and Japan region, as part of its expansion and investment in the area.
![Story image](../../../../../uploads/story/2021/04/08/preview_servicenow.webp)
ServiceNow and Qualtrics partner to deliver next-gen customer experiences
Thu, 8th Apr 2021
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crm
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cx
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martech
ServiceNow and Qualtrics have partnered to help companies deliver next-gen experiences, improving productivity and customer loyalty.
![Story image](../../../../../uploads/story/2020/11/25/preview_GettyImages-589431494.webp)
CX firm Qualtrics to launch Singapore data center
Wed, 25th Nov 2020
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crm
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hyperscale
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cx
Qualtrics aims to open a new data center in Singapore as the company continues its expansion efforts across Southeast Asia.
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Qualtrics promotes ANZ exec to lead APJ business
Tue, 26th May 2020
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recruitment
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qualtrics
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job moves
Brigid Archibald named as new Managing Director for Qualtrics in APJ, replacing Bill McMurray as he moves to Chief Revenue Officer role.
![Story image](../../../../../uploads/story/2020/05/18/preview_GettyImages-1137724859.webp)
Qualtrics enhances CX insights capabilities
Mon, 18th May 2020
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crm
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data analytics
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cx
CoreXM updates allow businesses to listen and act on the needs of their customers and employees and identify key business drivers.
![Story image](../../../../../uploads/story/2020/05/07/preview_GettyImages-1147735379.webp)
Qualtrics launches back-to-work solutions to help COVID-19 transition
Thu, 7th May 2020
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hybrid & remote work
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wfh
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qualtrics
Qualtrics has launched four new solutions to help businesses transition employees back into the workplace during the COVID-19 pandemic.
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PwC joins the Qualtrics Partner Network with renewed focus on customer experience
Thu, 23rd Jan 2020
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crm
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cx
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martech
PwC has partnered with Qualtrics to help businesses measure the impact of customer and employee experience programs. #CX #employeeexperience.
![Story image](../../../../../uploads/story/2019/12/16/preview_GettyImages-1027619136.webp)
Qualtrics announces raft of experience management solutions
Mon, 16th Dec 2019
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crm
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cx
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martech
The capabilities link all four core experiences of business – customer, employee, product, and brand – together across departments, roles, and teams.
![Story image](../../../../../uploads/story/2019/11/25/preview_GettyImages-1040455344.webp)
Qualtrics appoints new Australia and New Zealand exec
Mon, 25th Nov 2019
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data analytics
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martech
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cdp
Qualtrics appoints Brigid Archibald as Australia and New Zealand country manager to help deliver superior customer experiences.
![Story image](../../../../../uploads/story/2019/11/07/preview_GettyImages-1079939122.webp)
Qualtrics extends BrandXM to enable better business-customer relationships
Thu, 7th Nov 2019
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branding
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qualtrics
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ux
Qualtrics enhances BrandXM with social media integration and secure data-sharing to help businesses improve customer relationships and brand experiences.
![Story image](../../../../../uploads/story/2019/09/17/preview_GettyImages-1029147444.webp)
Qualtrics expands research & strategy team in APJ
Tue, 17th Sep 2019
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qualtrics
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r&d
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experience business
Qualtrics expands its research services and strategy team in APJ, reflecting growing investments and a commitment to delivering top-notch customer experiences.
![Story image](../../../../../uploads/story/2019/08/06/preview_GettyImages-1063335104.webp)
Qualtrics aims to take 'guesswork' out of customer preferences
Wed, 7th Aug 2019
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crm
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cx
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martech
Qualtrics’ Conjoint XM dentifies preferences that consumers have for different features by automating the testing and analysis of various package combinations.
![Story image](../../../../../uploads/story/2019/07/29/preview_GettyImages-517497078.webp)
Qualtrics invests in Employee Experience in APJ region
Mon, 29th Jul 2019
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hcm
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qualtrics
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apj
The two new senior employees will join the Employee Experience (EX) team in APJ with the focus on expanding the organisation’s EX operations in the area.
![Story image](../../../../../uploads/story/2019/07/02/preview_GettyImages-941238518.webp)
Qualtrics modernises research with latest release
Tue, 2nd Jul 2019
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qualtrics
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insights
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api
Qualtrics has unveiled new API-driven survey programming tools for Qualtrics Research Core, simplifying survey design and boosting actionable insights.