Voice AI Stories

Indian Stories

Voice AI stories

Blue Machines AI launches Floe for Indian customer chats

The model aims to stop Indian customer-service bots from switching languages unnecessarily, reducing friction in live voice and chat exchanges.

By Mark Tarre • 4 min read • Last week

Software-as-a-Service

Inlobo.ai aims to unify AI customer acquisition tools

Fragmented sales data is prompting businesses to seek unified AI tools that can cut lead leakage and speed up customer conversion.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Global Stories

Voice AI stories

Unified Communications

8x8 adds Krisp voice AI tools to contact centre suite

Cleaner audio and multilingual support should help 8x8 customers improve call quality as remote and cross-border support grows more common.

By Sean Mitchell • 3 min read • Yesterday

Software-as-a-Service

me&u launches reservations platform with Aria partnership

The launch could help venues cut supplier sprawl and recognise returning diners across bookings, orders and events in one system.

By Mark Tarre • 5 min read • This month

Software-as-a-Service

8x8 revenue hits record as AI adoption more than doubles

Customer use of 8x8's AI tools jumped 121% year on year, helping drive record first-quarter revenue and a fifth straight quarter of growth.

By Joseph Gabriel Lagonsin • 4 min read • This month

Data Protection

Guidewire launches Qusar with AI agents for insurers

The new release lets insurers automate claims and underwriting tasks inside their existing systems, while keeping data access and compliance controls in house.

By Sean Mitchell • 4 min read • This month

Artificial Intelligence

AI voices beat humans on emotion in Askable benchmark

Listeners preferred emotion and clarity over human likeness, with Google's Gemini 3.1 Flash Voice ranking ahead of a real recording.

By Sean Mitchell • 4 min read • This month

Unified Communications

8x8 expands AI tools across business beyond contact centre

The move aims to help firms scale AI beyond siloed contact centres, as most organisations still struggle to deploy it across the enterprise.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Software-as-a-Service

DXC joins ElevenLabs funding round in voice AI push

The deal gives DXC access to ElevenLabs' voice AI as enterprises race to automate customer service and internal workflows.

By Mark Tarre • 4 min read • Last month

Software-as-a-Service

DevRev launches Voice AI for customer support calls

Pressure is mounting on support teams to show AI results, as DevRev ties live calls to the records needed to solve queries.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Data Protection

Voicify cuts costs with Google Cloud's Gemini models

The switch has cut Voicify's model costs by up to 30% while helping the platform keep restaurant and healthcare calls flowing at peak times.

By Mark Tarre • 4 min read • Last month

Software-as-a-Service

DevRev launches Voice AI for customer support calls

The rollout puts pressure on support teams to resolve calls without losing context, as rivals race to turn voice from routing tool into action.

By Mark Tarre • 4 min read • Last month

Fintech

OpenAI launches Presence for enterprise voice agents

Enterprise users can now limit what AI voice agents access and do, as OpenAI seeks to move beyond pilot projects into production use.

By Sean Mitchell • 4 min read • Last month

Digital Transformation

Google named Gartner conversational AI leader again

Enterprises are turning to AI agents that can handle complex service requests, raising the stakes for vendors competing on reliability and governance.

By Sean Mitchell • 4 min read • Last month