CallTower has partnered with Tollring to deliver advanced call analytics on Microsoft Teams with Analytics 365. The new solution aims to revolutionise how organisations utilise call data insights to enhance team performance, improve customer engagement, and maximise revenue.
Analytics 365 Call Analytics offers a range of features designed to integrate seamlessly with an organisation's communication strategy. These include real-time data insights, performance tracking, customisable wallboards, in-depth reporting, and predictive analysis. The purpose-built application is tailored to help organisations manage customer-facing teams and build lasting customer relationships.
William Rubio, Chief Revenue Officer of CallTower, said, "We are excited to deliver Analytics 365 Call Analytics as part of our larger Microsoft Teams suite. The analytics offered by Analytics 365 showcase our dedication to providing cutting-edge technology that empowers businesses to excel in today's challenging business environment."
Key features of the Analytics 365 Call Analytics include:
- Real-time Data Insights: Provides immediate access to valuable analytics on communication activities.
- Performance Tracking: Enables monitoring and measurement of performance metrics to improve staffing levels, productivity, and operational efficiency.
- Customisable Wallboards: Allows organisations to generate tailored wallboards to monitor call queues and ensure service level targets are met.
- In-Depth Reporting: Facilitates detailed analysis and sharing of findings to ensure a comprehensive evaluation of communication activities and ongoing improvements.
- Predictive Analysis: Offers tools to analyse and anticipate trends, aiding informed decision-making.
According to CallTower, incorporating Analytics 365 Call Analytics can significantly increase sales and drive customer satisfaction levels. By understanding metrics such as call queues and unreturned or missed calls, users can identify missed revenue opportunities and improvements in customer experience. The solution allows organisations to monitor call activity, staffing levels, and performance through intuitive dashboard views and wallboards.
Tony Martino, CEO of Tollring, stated, "Tollring is delighted to partner with CallTower to deliver Analytics 365 globally through their channels. Coupling Operator Connect with analytics is a powerful combination, both adding value and differentiation to MSP propositions whilst significantly impacting customer experience across their customers."
CallTower has emphasised that the new solution will help organisations of all sizes manage customer-facing teams more effectively. By leveraging real-time data insights and advanced analytics, businesses can make informed decisions that drive growth, innovation, and competitive advantage.
The partnership between CallTower and Tollring aims to provide a comprehensive solution that addresses the increasing reliance on Microsoft Teams for internal and external communications in organisations. With Analytics 365 Call Analytics, businesses can gain deep insights into their communication environments, which can be used to improve both customer and employee experiences.
