Mihup has reiterated its commitment to making voice technology more human and inclusive, aligning with the World Usability Day 2025 theme focused on "Emerging Technologies and the Human Experience." The company aims to ensure its conversational AI solutions remain accessible to a broader spectrum of users, including those outside major urban centres.
Core mission
Founded in 2016 and headquartered in Kolkata, Mihup develops conversational AI products that serve a range of functions from in-car voice assistants to automated contact centre analytics. The company's solutions are designed to streamline interactions, placing accessibility at the forefront of product development.
"Voice is the most human interface there is. Our mission is to make that interface accessible to everyone - regardless of the language they speak, the accent they have or the device they use," said Tapan Barman, Co-founder and CEO, Mihup.
Focus on inclusion
Mihup's approach is shaped by a belief that digital technology should not alienate users. The company's origins reflect a desire to address the gaps left by early digital tools, which often focused on English-speaking urban populations. By prioritising local languages and regional dialects, Mihup has positioned itself to serve millions of Indians who may not use English or standardised accents in everyday speech.
Speech technology
At the centre of Mihup's product offering is a phoneme-based speech recognition engine. This platform supports multiple Indian languages and dialects, including mixed-lingual speech that blends local languages with English. The technology uses a combination of generative AI-driven contextual reasoning and a hybrid architecture that works both on devices and in the cloud. This infrastructure is intended to deliver both accuracy and privacy, even in environments with inconsistent connectivity.
Sector reach
Mihup's voice AI powers a range of enterprise applications, with adoption across automotive brands and the banking, financial services and insurance sector. By enabling voice assistants and analytics for contact centres, Mihup's solutions facilitate the auditing of all customer interactions, supporting compliance and improving the customer service experience. Businesses deploying Mihup's technology have sought to streamline processes and gain actionable insight from conversational data.
"For us, usability is not a feature - it's a philosophy. As technology becomes more complex, our job is to make it feel simpler, more human and more empowering," said Barman.
Ongoing vision
Mihup continues to emphasise the importance of usability as a core tenet, not merely as an add-on. As Indian enterprises and consumers accelerate digital adoption, the company maintains its focus on developing technology that enhances, rather than complicates, the human experience. Barman described the company's vision: "As India embraces its digital decade, Mihup's vision of 'accessibility through innovation' reflects the true spirit of World Usability Day - ensuring that emerging technologies amplify human experience rather than complicate it."
