RingCentral unveils AIR Pro no-code AI contact agents
RingCentral has launched AIR Pro, a set of voice-first conversational agents that organisations can deploy across voice and digital channels from within its communications and contact centre platform.
RingCentral describes the product as an "AI Representative". It includes a no-code builder, AIR Pro Studio, and is aimed at large organisations looking to move beyond basic interactive voice response systems and simple AI receptionist tools.
AIR Pro can recognise intent, authenticate customers, and complete multi-step actions during an interaction. The agents can initiate service cases and trigger follow-on steps without moving users to a different system. AIR Pro also supports real-time language switching, allowing callers to move between languages in the same conversation.
No-Code Agents
AIR Pro Studio uses natural language inputs to configure agents. Teams can design, build, and deploy agents in minutes without dedicated AI engineering staff. The product also includes templates and goal-based starting points for common scenarios.
AIR Pro is part of RingCentral's broader portfolio of AI tools for communications. That includes AIR, an AI Receptionist that now serves more than 8,000 customers, as well as AVA, an AI Virtual Assistant that captures notes and surfaces recommendations during interactions, and ACE, an AI Conversation Expert that analyses calls and provides coaching.
RingCentral framed AIR Pro as part of a shift from stand-alone task automation to connected systems that can handle more complex workflows. The company argues that many organisations remain stuck in pilots and testing rather than deploying AI at scale across customer operations.
Healthcare First
AIR Pro includes pre-built agents, workflows, and more than 100 integrations. The first set of industry templates targets healthcare, with sector-specific agents for financial services, retail, and professional services planned over time.
The integrations are designed to connect the agent to external systems for tasks such as user authentication, record updates, and case creation. RingCentral also highlighted analytics and observability features for tracking agent performance and measuring return on investment.
RingCentral also pointed to governance and security controls, including role-based permissions, guardrails, and an audit-ready architecture.
Autonomy Controls
A central part of RingCentral's pitch is defined autonomy, which allows agents to plan and complete multi-step workflows within boundaries set by the organisation. The goal is to reduce the need for constant human intervention while keeping decision-making within policy limits.
Kira Makagon, RingCentral's President and COO, said the product reflects a broader approach to collaboration between people and automated agents.
"AIR Pro represents the next evolution, enabling humans and AI agents to work in collaboration and drive meaningful customer outcomes at scale - all on our trusted agentic voice AI platform," said Kira Makagon, President & COO, RingCentral.
RingCentral also highlighted a healthcare customer's early experience with the product. Brian Tucker, Chief Digital Officer at Televero Behavioural Health, pointed to configuration speed and the ability to deploy multiple agents quickly.
"One of the things that stood out with AIR Pro is that it's very intuitive when you go into the platform on how you need to set it up and how you need to configure it. It actually will help you configure itself, which takes the learning curve out of it," said Brian Tucker, Chief Digital Officer, Televero Behavioural Health.
"The jawdropping thing to me was seeing a product where we could turn multiple agents on in a day and put them to work for us and be able to scale our workforce up," he added.
RingCentral is showing AIR Pro at Enterprise Connect in Las Vegas. AIR Pro is available to selected US businesses in a controlled availability phase, with a broader rollout expected later this year.