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RingCentral expands AI receptionist to SMS & WhatsApp
Unified Communications

RingCentral expands AI receptionist to SMS & WhatsApp

The update could help smaller firms handle more customer enquiries without adding staff, as RingCentral adds SMS, WhatsApp and queue support.

By Sofiah Nichole Salivio • 4 min read • Last week
RingCentral adds RCS, AI & Teams tools for business
Unified Communications

RingCentral adds RCS, AI & Teams tools for business

Businesses will be able to verify texts and calls more easily as RingCentral expands RCS, AI and Microsoft Teams support across key markets.

By Sean Mitchell • 5 min read • Last week
Sefiani & Staffbase launch Australia, NZ partnership
Unified Communications

Sefiani & Staffbase launch Australia, NZ partnership

Worker unease over AI and economic pressure is pushing employers to tighten internal messaging as Sefiani takes Staffbase into the region.

By Mark Tarre • 4 min read • Last month
Newo appoints Jason Luo as Chief Executive Officer
Unified Communications

Newo appoints Jason Luo as Chief Executive Officer

Missed calls at small firms are becoming a bigger revenue risk as Newo expands its AI receptionist tools beyond the US and into Europe.

By Mark Tarre • 4 min read • Last month
Sinch named leader in IDC communications platform study
Customer Relationship Management

Sinch named leader in IDC communications platform study

The ranking underscores growing demand for combined messaging, voice and email tools as enterprise buyers seek one platform across channels.

By Mark Tarre • 3 min read • Last month
Exclaimer links Workday to email signatures & meetings
Unified Communications

Exclaimer links Workday to email signatures & meetings

Manual updates to email signatures and meeting themes could fade as Exclaimer ties Workday HR records to its branding tools.

By Kaleah Salmon • 4 min read • Last month
8x8 launches AI Studio for customer experience agents
Software-as-a-Service

8x8 launches AI Studio for customer experience agents

Businesses can now build AI agents without specialist developers, as 8x8 rolls out early access to its Studio on the customer experience platform.

By Catherine Knowles • 4 min read • Last month
Owl Labs secures Microsoft Teams certification for devices
Unified Communications

Owl Labs secures Microsoft Teams certification for devices

IT buyers can now standardise on a fully certified Owl Labs kit for Microsoft Teams, easing compatibility headaches in hybrid meeting rooms.

By Mark Tarre • 4 min read • Last month
8x8 wins Gold for Engage at New York design awards
Software-as-a-Service

8x8 wins Gold for Engage at New York design awards

Customer-facing staff may handle chats and calls more easily after 8x8 Engage won Gold at the NY Product Design Awards.

By Sean Mitchell • 3 min read • Last month
Nearly 18% of business emails fail to reach inboxes
Software-as-a-Service

Nearly 18% of business emails fail to reach inboxes

Inbox failures are leaving as much as 20% of email ROI at risk, as senders struggle to measure returns and improve deliverability.

By Shannon Williams • 4 min read • Last month
Orange Business adds deepfake detection to services
Unified Communications

Orange Business adds deepfake detection to services

The move could help firms block synthetic impostors before payments or sensitive data are approved across voice, video and contact centre systems.

By Kaleah Salmon • 4 min read • Last month

Stories from Other Regions

Business communications stories

NUWAVE adds Tollring analytics to unified communications
Unified Communications

NUWAVE adds Tollring analytics to unified communications

Businesses using cloud communications will gain clearer usage and performance data as NUWAVE embeds Tollring's Analytics 365 into partner-delivered services.

By Joseph Gabriel Lagonsin • 4 min read • Last month
MSPs see voice as part of wider IT offer, Gamma says
Customer Relationship Management

MSPs see voice as part of wider IT offer, Gamma says

As larger vendors bundle communications with cloud and security, smaller voice specialists face tougher competition and higher support risk.

By Mark Tarre • 4 min read • Last month
Your.Cloud acquires Pure Cloud Solutions in UK push
Digital Transformation

Your.Cloud acquires Pure Cloud Solutions in UK push

Pure Cloud Solutions will keep its brand and leadership as the deal gives Your.Cloud a bigger foothold in the UK managed services market.

By Sofiah Nichole Salivio • 3 min read • Last month
Strategy and innovation: Key takeaways from Gamma's regional forums
Unified Communications

Strategy and innovation: Key takeaways from Gamma's regional forums

Partners in the UK channel face rising pressure to prove value as customers switch providers and demand faster innovation, longer-term roadmaps.

By Will Morey • 4 min read • Last month
Platforms, sovereignty and global growth at Cavell Summit Europe
Unified Communications

Platforms, sovereignty and global growth at Cavell Summit Europe

Platform-led buying is squeezing telcos, forcing providers to adapt to sovereignty rules and global licensing hurdles to keep growth on track.

By Mike Mills • 4 min read • Last month
Narwhal Labs raises GBP £20 million for DeepBlue OS
Software-as-a-Service

Narwhal Labs raises GBP £20 million for DeepBlue OS

The Bristol startup’s pay-as-you-use platform targets firms in regulated sectors that need to automate customer contacts without long deployments.

By Mark Tarre • 3 min read • Last month
Cox Business launches AI contact centre with RingCentral
Customer Relationship Management

Cox Business launches AI contact centre with RingCentral

Businesses gain an AI-enabled contact centre with omnichannel support, as Cox Business broadens its portfolio beyond traditional telecoms services.

By Catherine Knowles • 3 min read • Last month