Call Recording Stories - Page 3

Global Stories

Call Recording stories

Exclusive: IPI edges out competition with compliance solutions

IPI is a people- and purpose-led business, and with 21 years in the industry, it's not hard to see why their solutions and expertise are highly sought after.

By Mitchell Hageman • 4 min read • Wed, 23rd Nov 2022

Customer Relationship Management

Make VoIP business calling even better with affordable add-ons

Discover the additional features of VoIP calling that can create a professional experience for your customers and make it easier for your employees.

By Megan Harrison • 4 min read • Mon, 17th Oct 2022

Semiconductors

Google Workspace announces extensive updates for Meet, Chat and Voice

Google Workspace has announced updates across Google Meet, Chat, and Voice, with the aim of helping provide better hybrid work solutions.

By Mitchell Hageman • 3 min read • Fri, 1st Apr 2022

Customer Relationship Management

VIS Global and Uniphore form strategic partnership

VIS Global announced today that it has entered into a multi-country strategic partnership with Conversational Automation company Uniphore.

By Zach Thompson • 3 min read • Tue, 1st Mar 2022

Customer Relationship Management

8x8 delivers new XCaaS enterprise capabilities for improved collaboration

8x8 enhances its eXperience Communications as a Service (XCaaS) platform with new features to boost productivity and customer satisfaction.

By Ryan Morris-Reade • 4 min read • Thu, 4th Nov 2021

Customer Relationship Management

Understanding the primary approaches to call recording in Microsoft Teams

Enghouse Interactive explains the benefits of integrating call recording with Microsoft Teams for contact centres.

By Sara Barker • 3 min read • Wed, 13th Oct 2021

Unified Communications

Global adoption of 8x8 Voice for Microsoft Teams surpasses 100,000 users

8x8's voice solution for Microsoft Teams exceeds 100,000 business users globally with call recording and presence sync enhancements.

By Shannon Williams • 4 min read • Tue, 28th Sep 2021

Unified Communications

Five must-haves for unified communications to bridge the gaps in a hybrid workplace

Despite the benefits of remote work, the office will continue to play a key role in how businesses operate in the future.

By Peter Hughes • 6 min read • Mon, 28th Jun 2021

Customer Relationship Management

8x8 launches Microsoft Teams contact centre solution

8x8 launches new contact centre solution for Microsoft Teams, enabling enhanced customer engagement and global telephony capabilities.

By Catherine Knowles • 3 min read • Mon, 22nd Mar 2021

Unified Communications

Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends

Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.

By Sara Barker • 7 min read • Thu, 18th Mar 2021

Customer Relationship Management

How a NZ contact centre solution grew into a leading Microsoft Teams offering

NZ-based Zeacom's software has become Enghouse's top-selling contact centre solution, with its Microsoft Teams contact centre offering at its heart.

By Nick Forrester • 3 min read • Thu, 18th Mar 2021

Customer Relationship Management

Four ways to integrate the contact centre with Microsoft Teams and improve CX

Enghouse Interactive highlights the benefits of integrating contact centres with Microsoft Teams, including omni-channel routing and quality assurance.

By Sara Barker • 5 min read • Thu, 18th Mar 2021

Mobile Device Management

Popular iPhone call recording app left recordings unsecured on the web

A researcher discovered the vulnerability in a free app called Automatic call recorder, offered for free on the App Store for iPhone.

By Staff Writer • 2 min read • Mon, 15th Mar 2021

Unified Communications

Dubber signs hybrid cloud agreement with IBM

The agreement will see Dubber expand its unified call recording and voice intelligence cloud services to include IBM hybrid cloud and security.

By Staff Writer • 2 min read • Mon, 14th Dec 2020

Unified Communications

2talk provides SIP services that put your business in charge

2talk is a provider that is committed to providing solutions to small and medium enterprises in Australia and New Zealand.

By Sara Barker • 2 min read • Mon, 7th Sep 2020

Unified Communications

Hero Internet brings Microsoft Teams calling to every NZ business

As New Zealand businesses adapt to remote working, Hero Internet offers Microsoft Teams calling for all, promising a seamless and cost-effective transition.

By Sara Barker • 4 min read • Mon, 24th Aug 2020

Customer Relationship Management

AWS Contact Lens for Connect set to arrive in ANZ

The contact centre service adds machine learning capabilities that identify customer issues and trends in near-real time and enable call transcript search.

By Staff Writer • 3 min read • Mon, 27th Jul 2020