Chatbots stories
European customer service teams trail global AI uptake, but those already using it say it is helping them handle more enquiries with existing staff.
Security teams can now spot unsanctioned AI use across Windows estates, as Bitdefender adds risk ranking and policy controls to GravityZone.
More than 40% of enterprise users have installed AI browser tools, leaving security teams struggling to spot permission changes and rogue agents.
Nearly seven in 10 Australians walk away from AI service chats when bots fail to recall earlier exchanges, a Twilio survey finds.
Guest service at Merlin's attractions has improved sharply, with issue resolution rising to 95% after an AI platform was rolled out.
The expanded deal should help more than 1,300 banks and credit unions move AI from pilot projects into day-to-day banking systems.
As AI agents begin handling purchases and deliveries, retailers face tougher questions over identity, authorisation and trust.
Support response times have fallen as the sports technology company lets AI triage routine queries for teams across 139 countries.
Investigators could gain a fuller view of insider risk as Proofpoint links Microsoft 365 messages and files with AI interactions.
Many Kiwis are overconfident about spotting AI fakes, even as 40 percent admit sharing or considering sharing sensitive data with chatbots.
Financial pressure is pushing households to favour flexible due dates and hardship pauses, even as most still want a live agent for billing disputes.
The update aims to cut setup complexity and keep finance teams and auditors in control as AI takes on more oversight work.
More than three in five bill payers want control over payment timing, as 59% lack enough savings to cover a USD $1,000 emergency.
Many New Zealanders are sharing sensitive data with chatbots despite fearing AI fakes, leaving them exposed to scams and data leaks.
The feature could make everyday banking easier by letting Biscuit account holders move money, split bills and pay invoices by voice or text prompts.
Retailers risk losing Gen Z buyers quickly, as 43% have switched brands over AI use despite widespread adoption of recommendations.
A survey of 2,000 adults suggests AI is overtaking friends and media as a source of money help, despite lingering doubts over accuracy.
Travellers at Boston Logan now have a multilingual AI avatar directing them to gates and baggage claim, easing pressure on airport staff.
UK retailers could miss the mark on digital spending, with shoppers valuing reliable basics such as pricing and returns over flashier AI tools.
Many customers would switch providers for a better online service, as banks face pressure to make digital tools more personal and secure.
