Chatbots stories - Page 2

AI can help slash contact centre staff turnover in 2026 by boosting agent engagement, cutting routine tasks, and enhancing job satisfaction with smart tools.

European consumers show cautious optimism towards AI easing Black Friday shopping, with 44% positive but 40% concerned over data privacy and personalisation.

Denodo Platform 9.3 launches with DeepQuery and real-time features to enhance AI data tasks, boosting access to live data and complex analysis securely.

A new study reveals 85% of global marketers use generative AI daily, with 80% reporting clear ROI and enhanced customer loyalty through the technology.

Over a third of Australian businesses use AI chat tools for customer service, with another 39% planning adoption to boost satisfaction and accessibility.

A new study shows 61% of UK retailers now have AI leadership, using technology to boost resilience amid a decade of falling sales and tough competition.

OpenAI’s GPT-5, a multimodal AI platform with text, image, audio and video input, aims to boost accessibility and transform customer engagement across industries.

Most brands invest in customer data unification yet overlook identity resolution, crucial for personalised AI strategies and effective retail media use.

Just 11% of retailers are ready to fully scale AI tools, with data challenges limiting wider adoption despite 45% using AI weekly, says Amperity report.

Glu.ai pioneers ethical AI in conversational commerce, blending brand integrity with scalable, user-trusted automation for seamless marketing experiences.

Indamer Technics has completed a 45-day rollout of Ramco Aviation Software, integrating its MRO business into a unified digital platform for greater efficiency.

Fake pharmacies and AI-powered scams surge in UK cyber threats, with over 5,000 bogus sites and a 340% rise in financial scams targeting users.

Manhattan Associates enhances its Active Omni platform with AI to speed up customer service and support Tap to Pay via iPhone in stores across retail settings.

Retailers are adopting agentic AI to overcome outdated systems, enabling smarter, faster eCommerce that meets modern consumer demands for personalised digital experiences.

A survey of 1,000 Australians reveals risky password reuse and widespread distrust of AI agents in digital experiences, raising cyber security concerns.

Over 40% of agentic AI projects are predicted to be cancelled by 2027 due to costs, unclear value, and risk issues, finds Gartner research.

Nvidia's CEO calls AI agents a multi-trillion-dollar opportunity, highlighting their potential to transform tech with autonomy and emotional intelligence.

UiPath's Feiran Hao reveals why businesses let AI recommend but reserve final decisions for humans, as agentic AI tools still evolve in automation.

Right2Drive has launched an AI-driven tool to boost Australian drivers' awareness of road safety laws, accident claims, and legal rights for improved safety and understanding.

RCS messaging in the UK has surged 65% in 2024, boosted by Apple iOS support and AI, as brands enhance customer engagement with richer, interactive chat tools.