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RingCentral unveils flexible pay-per-organiser model for events
Unified Communications

RingCentral unveils flexible pay-per-organiser model for events

RingCentral wins Frost & Sullivan's 2025 Global Customer Value Leadership Award and rolls out pay-per-organiser pricing for its Events platform.

By Catherine Knowles • 3 min read • Thu, 8th May 2025
8x8 unveils new AI tools, RCS messaging & digital wallet pay
Software-as-a-Service

8x8 unveils new AI tools, RCS messaging & digital wallet pay

8x8 enhances its Customer Experience platform with AI tools, RCS messaging, and digital wallet payments for improved, personalised user interactions.

By Shannon Williams • 4 min read • Mon, 5th May 2025
Twilio finds RCS adoption rising among mobile industry pros
Customer Relationship Management

Twilio finds RCS adoption rising among mobile industry pros

Research from Twilio reveals that nearly half of mobile professionals have adopted Rich Communication Services, with 60% citing its positive impact on customer communications.

By Melania Watson • 3 min read • Wed, 16th Apr 2025
Alcatel-Lucent Enterprise unveils new AI chatbot ALIE
Generative AI

Alcatel-Lucent Enterprise unveils new AI chatbot ALIE

Alcatel-Lucent Enterprise has unveiled ALIE, a generative AI chatbot designed to boost efficiency for channel partners and employees, significantly reducing support calls by 50%.

By Sean Mitchell • 2 min read • Thu, 3rd Apr 2025
Matt Milne appointed Access4's Chief Revenue Officer
Software-as-a-Service

Matt Milne appointed Access4's Chief Revenue Officer

Access4 has appointed Matt Milne as Chief Revenue Officer to enhance its go-to-market strategy and strengthen partner relationships from Sydney.

By Moritz Florian • 3 min read • Mon, 24th Feb 2025
Neat predicts AI & 5G to transform video collaboration by 2025
Unified Communications

Neat predicts AI & 5G to transform video collaboration by 2025

Neat forecasts that by 2025, AI and 5G will significantly transform video collaboration, driven by a projected global IT spend of USD $5.74 trillion.

By Melania Watson • 3 min read • Tue, 3rd Dec 2024
Mitel & Talkative enhance AI capabilities in call centres
Customer Experience

Mitel & Talkative enhance AI capabilities in call centres

Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.

By Catherine Knowles • 3 min read • Fri, 15th Nov 2024
RingCentral leads 2024 Gartner Magic Quadrant for UCaaS
Unified Communications

RingCentral leads 2024 Gartner Magic Quadrant for UCaaS

RingCentral has been named a Leader in the 2024 Gartner Magic Quadrant for UCaaS for the tenth consecutive year, showcasing exceptional innovation and reliability.

By Kaleah Salmon • 2 min read • Thu, 24th Oct 2024
Access4 honours top-performing partners at 2024 ANZ awards
Unified Communications

Access4 honours top-performing partners at 2024 ANZ awards

Access4 celebrated its top-performing partners at the 2024 ANZ Partner Awards in Queenstown, recognising outstanding contributions and innovative achievements.

By Sean Mitchell • 3 min read • Mon, 23rd Sep 2024
Phil Zammit appointed VP of Avaya's Asia-Pacific operations
Hyperscale

Phil Zammit appointed VP of Avaya's Asia-Pacific operations

Avaya appoints Phil Zammit as VP for Asia-Pacific operations, aiming to enhance customer and partner relationships while driving regional market success.

By Imee Dequito • 2 min read • Fri, 23rd Aug 2024
Infobip appoints Yariv Dafna as new Chief Financial Officer
Customer Experience

Infobip appoints Yariv Dafna as new Chief Financial Officer

Yariv Dafna, with nearly 20 years of finance and business management experience, joins Infobip as CFO to help drive the company's continued growth.

By Imee Dequito • 3 min read • Wed, 21st Aug 2024
Pivotel completes strategic acquisition of VoiceHub from Swoop
Unified Communications

Pivotel completes strategic acquisition of VoiceHub from Swoop

Pivotel has finalised its acquisition of wholesale voice and messaging firm VoiceHub from Swoop, enhancing its services across Australia and New Zealand.

By Kaleah Salmon • 3 min read • Tue, 23rd Jul 2024

Stories from Other Regions

Cloud Communications stories

Comms Group posts record March revenue of $5.0 million
Unified Communications

Comms Group posts record March revenue of $5.0 million

Comms Group achieved record March 2025 revenue of $5.0 million, driven by global expansion and major new contract wins across diverse sectors.

By Catherine Knowles • 3 min read • Thu, 17th Apr 2025
RCS messaging expands to iOS with Three & Virgin Media
Customer Experience

RCS messaging expands to iOS with Three & Virgin Media

Three UK and Virgin Media O2 have teamed up with Sinch to launch RCS Business Messaging for iOS, enhancing customer interaction across devices.

By Sean Mitchell • 2 min read • Fri, 31st Jan 2025
Gamma to acquire STARFACE to boost cloud market in Europe
Unified Communications

Gamma to acquire STARFACE to boost cloud market in Europe

Gamma plans to acquire STARFACE Group from Maxburg to strengthen its foothold in Europe's cloud communications market, pending regulatory approval.

By Catherine Knowles • 3 min read • Fri, 17th Jan 2025
Access4 acquires Channel UC to boost cloud communications
BlueChip Infotech

Access4 acquires Channel UC to boost cloud communications

Access4 acquires Channel UC to bolster cloud communications, expanding its portfolio and partner base. Channel UC execs join Access4 to drive innovation.

By Imee Dequito • 3 min read • Mon, 16th Sep 2024
Melanoma Institute Australia partners with RingCentral for UCaaS
EduTech

Melanoma Institute Australia partners with RingCentral for UCaaS

Melanoma Institute Australia signs five-year deal with RingCentral to deploy RingEX UCaaS platform across 12 clinics, enhancing communication and patient care.

By Kaleah Salmon • 3 min read • Mon, 16th Sep 2024