Customer engagement stories

AI fintech Cleo stages UK comeback with a waitlisted app, betting its chatty budgeting assistant can ease mounting money anxiety.

Westcon-Comstor unveils free Tech Insights programme to help EMEA partners assess cyber risk and AI data readiness for customers.

AliveNow builds interactive ‘Born To Trade’ hub for FYERS, blending personalised videos and a daily quiz to drive repeat trader engagement.

Asia Pacific Loyalty Awards 2026 unveils record finalist line-up as brands double down on retention, data and personalised engagement.

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

Smart Communications launches governance-first AI tools in Conversation Cloud, targeting regulated sectors moving from pilots to production.

Zendesk promotes Craig Flower to chief operating officer, tasking him with accelerating its AI-first customer service and operations strategy.

Banks worldwide pour billions into AI, but Dyna.Ai warns only a small minority are turning pilots into tangible, scalable revenue gains.

True Media appoints Alison Clark to lead account management as Senior Vice President, boosting its leadership hub in Minneapolis.

Oracle launches an AI agent platform for retail banks, blending autonomous agents and human oversight to automate and personalise services.

Mentalist Oz Pearlman will headline FICO World 2026 in Orlando, anchoring an AI-focused summit on customer behaviour and financial services.

Genspark rolls out its AI call agent to over 40 countries using Twilio voice tech, handling bookings, support and multilingual calls at scale.

Guidewire has appointed Phil Joel as VP of Solution Advisory for APAC, strengthening support for insurers’ core modernisation and data projects.

NFON unveils modular licences and a unified AI-focused partner plan as it accelerates its NFON Next 2027 communications strategy in Europe.

Streaming video ads grab 79% attentive viewing in Australian homes, beating TV, social and other digital channels on attention.

Analytic Partners named a Leader in Forrester’s 2026 marketing measurement Wave after topping current offering and scoring highly on strategy.

Prometheus expands its APAC enterprise push, hiring three senior leaders in Sydney to drive marketing, customer success and solution engineering.

TELUS survey finds most Canadians and Americans use AI but overwhelmingly want stricter regulation, safety checks and clearer explanations.

Wibmo takes 41st spot in Chartis 2025 Retail Banking Analytics 50, highlighting its growing role in payments security and AI-driven decisioning.

Johnson Controls has appointed Susan Hughes to lead its Asia Pacific business, joining the executive committee as it targets growth in the region.