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Customer Expectations Stories - Page 4

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Customer Expectations stories

CommBox unveils Era AI Voice to transform call centres
Unified Communications

CommBox unveils Era AI Voice to transform call centres

CommBox launches Era AI Voice, promising to automate most routine call centre conversations while keeping tight enterprise controls.

By Sofiah Nichole Salivio • 3 min read • Wed, 28th Jan 2026
Privacy shifts from compliance checkbox to market edge
Data Protection

Privacy shifts from compliance checkbox to market edge

Privacy is shifting from a legal checkbox to a strategic differentiator as watchdogs and customers demand proof of real-world data protection.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026
AI tops global C-suite worries on corporate reputation
Digital Transformation

AI tops global C-suite worries on corporate reputation

AI has become the top corporate reputation fear for global leaders, yet most admit they are underprepared for its fast-rising risks.

By Karen Joy Bacudo • 4 min read • Thu, 22nd Jan 2026
Extreme unveils unified global AI-powered partner plan
Digital Transformation

Extreme unveils unified global AI-powered partner plan

Extreme launches Partner First, a unified global programme promising simpler rebates, faster deal approvals and AI tools for resellers.

By Catherine Knowles • 4 min read • Wed, 21st Jan 2026
Extreme unveils global AI-driven partner programme
Firewalls

Extreme unveils global AI-driven partner programme

Extreme has launched a global AI-driven partner programme unifying rebates, deal registration and sales tools under a single model.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 21st Jan 2026
Wise tips five trends reshaping cross-border payments
Digital Transformation

Wise tips five trends reshaping cross-border payments

Wise forecasts five shifts to speed up cross-border payments by 2026, as new rules, tech links and customer demands reshape the market.

By Karen Joy Bacudo • 5 min read • Tue, 20th Jan 2026
AI in eCommerce delivery to headline London TDC 2026
Data Analytics

AI in eCommerce delivery to headline London TDC 2026

AI-powered eCommerce delivery will top the agenda at London's TDC 2026, featuring Mary Portas, Arka Dhar and closing keynote Richard Ayoade.

By Karen Joy Bacudo • 4 min read • Thu, 15th Jan 2026
Zendesk flags APAC demand for transparent, smarter AI CX
Data Analytics

Zendesk flags APAC demand for transparent, smarter AI CX

Zendesk warns APAC brands that rising CX expectations demand transparent, context-rich AI that resolves issues instantly or risks churn.

By Shannon Williams • 5 min read • Tue, 13th Jan 2026
Quiet quitting exposes the fragility of customer loyalty
Customer Relationship Management

Quiet quitting exposes the fragility of customer loyalty

Customers profess loyalty but quietly walk away over price, experience or ethics, exposing how fragile many brand relationships have become.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026
Shoppers now prize reliable, transparent deliveries
Customer Experience

Shoppers now prize reliable, transparent deliveries

Shoppers in the UK and US now value reliable, transparent deliveries and returns over speed alone, new research from Locus suggests.

By Catherine Knowles • 4 min read • Wed, 7th Jan 2026
UK firms see responsible AI as key competitive edge
Digital Transformation

UK firms see responsible AI as key competitive edge

Most UK business leaders say responsible AI will be a key competitive edge within three years, but many still struggle to put it into practice.

By Catherine Knowles • 4 min read • Thu, 18th Dec 2025
Study finds value for money trumps price in eCommerce
Data Analytics

Study finds value for money trumps price in eCommerce

Value for money, not low prices or rapid delivery, is the strongest driver of eCommerce satisfaction, Judge.me's study of reviews finds.

By Catherine Knowles • 4 min read • Thu, 18th Dec 2025

Stories from Other Regions

Customer Expectations stories

SMEs warned over hidden IT fragility as risks rise
Disaster Recovery

SMEs warned over hidden IT fragility as risks rise

Australian SMEs face rising IT fragility as cloud-era misconfigurations, weak oversight and reactive support quietly erode resilience.

By Mark Tarre • 4 min read • Tue, 20th Jan 2026
Datec pushes paper retention packs for greener eCommerce
Customer Experience

Datec pushes paper retention packs for greener eCommerce

Datec pushes all-paper eComPack to cut plastic, speed warehouse packing and appeal to eco-conscious UK eCommerce customers.

By Sofiah Nichole Salivio • 4 min read • Mon, 12th Jan 2026
UK SMEs eye growth but struggle to keep pace with AI
Data Analytics

UK SMEs eye growth but struggle to keep pace with AI

UK SMEs remain upbeat on growth but risk falling behind as economic jitters, rising customer demands and poor grasp of AI strain marketing.

By Catherine Knowles • 5 min read • Fri, 19th Dec 2025
UK marketers embrace AI for more personalised Christmas ads
DevOps

UK marketers embrace AI for more personalised Christmas ads

AI now underpins most UK Christmas campaigns, as 78% of marketers use it to deliver more personalised festive ads amid rising consumer demands.

By Sean Mitchell • 3 min read • Wed, 17th Dec 2025
From metrics to meaning: Rethinking KPIs in contact centres
Unified Communications

From metrics to meaning: Rethinking KPIs in contact centres

Australian contact centres risk drowning in metrics; experts urge a sharper focus on a few vital KPIs to lift service, loyalty and morale.

By Richard Lundgren • 5 min read • Wed, 17th Dec 2025
Q&A: How AI helps CX teams stay resilient through the holiday rush
Unified Communications

Q&A: How AI helps CX teams stay resilient through the holiday rush

AI is transforming Christmas CX from chaotic surge to controlled service, helping teams stay resilient, protect wellbeing and meet soaring demand.

By Simon Hayward • 4 min read • Tue, 16th Dec 2025