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Customer Expectations Stories - Page 5

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Customer Expectations stories

AI drives productivity & resilience in global warehouse sector
Data Science

AI drives productivity & resilience in global warehouse sector

AI is now integral to 60% of warehouses globally, boosting productivity and resilience while reshaping workforces, reveals research by Mecalux and MIT.

By Catherine Knowles • 3 min read • Fri, 28th Nov 2025
The true success metric for peak season is delivery efficiency
Customer Experience

The true success metric for peak season is delivery efficiency

Retailers now measure peak season success by delivery efficiency, blending speed and cost control to protect margins amid rising consumer expectations.

By Rob Hango-Zada • 5 min read • Tue, 25th Nov 2025
Retailers to unify shopping experiences & boost AI by 2026
Digital Transformation

Retailers to unify shopping experiences & boost AI by 2026

By 2026, retailers will unify online and in-store shopping with AI-driven personalisation, ensuring seamless, consistent customer experiences across channels.

By Shannon Williams • 4 min read • Wed, 19th Nov 2025
Salesforce says AI to run 50% of customer service cases by 2027
Digital Transformation

Salesforce says AI to run 50% of customer service cases by 2027

Companies forecast major cost reductions and higher satisfaction scores as AI automates routine cases and redefines service workflows.

By Jake MacAndrew • 3 min read • Tue, 18th Nov 2025
Blending efficiency with empathy - how to strategise for AI success
Unified Communications

Blending efficiency with empathy - how to strategise for AI success

Almost all contact centres now use AI, but success hinges on blending technology with human skills to tackle complex, emotional customer needs effectively.

By Richard Lundgren • 4 min read • Tue, 26th Aug 2025

Stories from Other Regions

Customer Expectations stories

Gen Z 'Returniture' trend piles pressure on UK retailers
Digital Transformation

Gen Z 'Returniture' trend piles pressure on UK retailers

Gen Z's 'Returniture' habit of sending back bulky furniture bought online is soaring, leaving UK retailers to shoulder rising costs and complexity.

By Sean Mitchell • 4 min read • Wed, 10th Dec 2025
What Black Friday revealed about retail's customer service challenges
Digital Transformation

What Black Friday revealed about retail's customer service challenges

Black Friday exposed how rising demand strains UK retailers' customer service, revealing challenges caused by complex systems and ageing processes.

By Simon Hayward • 5 min read • Thu, 4th Dec 2025
UK shoppers demand price parity across online & physical stores
Customer Experience

UK shoppers demand price parity across online & physical stores

Nearly 80% of UK shoppers demand identical prices and promotions both online and in-store, linking price parity to brand loyalty and trust.

By Shannon Williams • 2 min read • Fri, 28th Nov 2025
Australian B2B supply chains hampered by outdated fulfilment tech
Marketing Technologies

Australian B2B supply chains hampered by outdated fulfilment tech

A survey reveals 92% of Australian B2B supply chain leaders face inefficiencies from outdated fulfilment tech, impacting costs and customer service.

By Melania Watson • 3 min read • Tue, 25th Nov 2025
How GenAI and Agentic AI are redefining application modernisation
DevOps

How GenAI and Agentic AI are redefining application modernisation

Generative and Agentic AI are revolutionising application modernisation, cutting costs and time by up to 60%, transforming legacy systems faster than ever before.

By Giuliano Altamura • 4 min read • Mon, 24th Nov 2025
Traditional banks face 2026 shakeup as neobanks, fraud & T+1 loom
Crypto

Traditional banks face 2026 shakeup as neobanks, fraud & T+1 loom

In 2026, traditional banks will face fierce competition from neobanks, rising fraud risks, and new ISO 20022 rules, forcing urgent modernisation or loss of customers.

By Melania Watson • 4 min read • Fri, 21st Nov 2025
InDebted appoints Michael Chatfield to lead Australian growth
Fintech

InDebted appoints Michael Chatfield to lead Australian growth

InDebted appoints Michael Chatfield as Managing Director to spearhead Australian expansion amid evolving collections market and rising digital demand.

By Melvin Hipolito • 3 min read • Thu, 20th Nov 2025
Digital innovation set to cut Australian freight costs by 5%
Data Analytics

Digital innovation set to cut Australian freight costs by 5%

Eighty percent of Australian supply chain leaders expect digital innovation to cut freight costs by at least 5% by 2030, boosting efficiency and sustainability.

By Catherine Knowles • 3 min read • Thu, 20th Nov 2025
AI & contextual intelligence redefine UK customer expectations
Data Analytics

AI & contextual intelligence redefine UK customer expectations

Zendesk's report reveals UK consumers expect faster, personalised service combining AI, data and human insight to solve issues on first contact.

By Shannon Williams • 4 min read • Thu, 20th Nov 2025
Tech trends 2026: Where innovation meets resilience
Internet of Things

Tech trends 2026: Where innovation meets resilience

Tech Trends 2026 highlights resilience as essential amid supply chain issues, AI risks, and rising customer demands for trusted, stable partners.

By Will Morey • 4 min read • Tue, 18th Nov 2025
UK online retailers lose revenue as returns outpace exchanges
Data Analytics

UK online retailers lose revenue as returns outpace exchanges

UK online retailers face revenue losses as returns hit 17.5%, highest globally, while exchanges lag at 5.8%, signalling urgent need for improved post-purchase strategies.

By Shannon Williams • 4 min read • Fri, 26th Sep 2025
Why 'ship-from-store' is the 'path to profit' for Australian retailers
Digital Transformation

Why 'ship-from-store' is the 'path to profit' for Australian retailers

Australian retailers are adopting ship-from-store to cut costs, speed up delivery and boost profits amid rising costs and fierce competition from global giants.

By Jamie Cairns • 7 min read • Mon, 25th Aug 2025
Nexer Enterprise Applications names Chris Braisby Operations Director
Digital Transformation

Nexer Enterprise Applications names Chris Braisby Operations Director

Nexer Enterprise Applications appoints Chris Braisby as Operations Director to strengthen operational strategy amid continued UK market growth.

By Jed Nykolle Harme • 3 min read • Mon, 28th Jul 2025