Customer retention stories
Operators could cut outages and speed upgrades as Harmonic adds AI-driven network monitoring and new fibre and DOCSIS tools.
ShopBack users could soon get easier access to travel connectivity and local mobile plans as Gigs tests its expansion in Asia.
Businesses can now deploy AI agents faster and see queue issues live after 8x8 expanded its Platform for CX with new analytics and authentication tools.
Stronger demand for cloud data tools lifted AvePoint’s first-quarter revenue 26% and prompted the company to raise its full-year ARR outlook.
Brands can now trigger live customer responses as Amperity ties AI assistants to identity-resolved data, abandoned baskets and website personalisation.
Cybersecurity buyers facing tighter regulation and rising attack risk may see faster go-to-market execution as Bitdefender puts Frank Koelmel in charge of global revenue strategy.
Travel platforms could lift conversion and personalisation as TravelOne adds real-time behavioural signals to systems built on booking history.
Ecommerce teams can now turn natural-language queries into campaign-ready customer segments in minutes, cutting delays between analysis and activation.
Cleaner address records can cut failed deliveries, trim costs and lift conversions as retailers chase faster, more reliable eCommerce fulfilment.
Retailers risk losing sales as shoppers expect offers and recommendations to update instantly, not hours after they signal intent.
More consumers are losing larger sums to fraud as fake invoice and investment scams drive the biggest financial harm, F-Secure says.
Banks in Asia are turning to AI collections tools as rising loan stress puts pressure on recovery rates and customer trust.
Boost Mobile adds a AUD $180 six-month prepaid plan with 160GB, as it boosts data allowances and targets bill-conscious customers.
The cash will fund ZyG OS as online merchants seek AI systems to cut acquisition costs, unify data and scale faster.
High abandonment rates and thin business tools are blunting banks’ digital gains even as customer adoption of online services rises.
Existing mobile customers in Ireland can now add fibre broadband for EUR €29.99 a month, with no long contract or mid-term price rises.
The subscription drinks group is broadening into coffee while relying on Europa Warehouse to handle sharp demand spikes across its clubs.
Banks could lift deposits faster as the new software helps small firms move payroll, income and payments to fresh accounts within days.
Predictable income is emerging as MSPs bundle hosting with support, backups and security to reduce churn and lift margins.
Judges cited measurable gains in shopper activity and sales as Constructor won a second straight Retail Company of the Year award.