Customer retention stories
![Story image](../../../../../uploads/story/2024/07/23/preview_Nina_Jung__Chief_Revenue_Officer__Chronos_Agency.webp)
Chronos Agency expands to Australia amid ecommerce demand shift
5 days ago
#
cx
#
martech
#
inflation
Chronos Agency has expanded into Australia, appointing Nina Jung as Chief Revenue Officer, as demand grows for sustainable ecommerce strategies focused on customer retention.
![Story image](../../../../../uploads/story/2024/07/19/preview_techday_d24efe3086af5199c98f.webp)
ReBound & Loop join forces to streamline eCommerce returns
Last week
#
martech
#
cx
#
commerce systems
ReBound partners with Loop to revolutionise eCommerce returns, offering retailers enhanced consumer experience, cost reduction, and global logistics capabilities.
![Story image](../../../../../uploads/story/2024/07/17/preview_techday_514a55dd22af610fc8a5.webp)
Nasuni secures USD $1.2 billion investment led by Vista Equity
Last week
#
martech
#
cx
#
ai
Nasuni secures majority investment led by Vista Equity Partners, valued at approximately USD $1.2 billion, to boost growth and innovation in the hybrid cloud market.
![Story image](../../../../../uploads/story/2024/07/10/preview_Hilary_Oliver__Chief_Customer_Officer__Tollring.webp)
Hilary Oliver promoted to CCO to drive Tollring’s strategy
This month
#
martech
#
cx
#
business communications
Tollring has appointed Hilary Oliver as Chief Customer Officer to spearhead its customer success strategy, enhancing customer experience and retention.
![Story image](../../../../../uploads/story/2024/06/20/preview_techday_dc656a163353853d8f15.webp)
Xtend launches AI suite to boost e-commerce conversions
Last month
#
cx
#
fintechs
#
martech
Xtend launches an AI-driven suite to boost lower marketing funnel conversions in sectors like e-commerce, fintech, and travel, promising significant revenue gains and reduced acquisition costs.
![Story image](../../../../../uploads/story/2024/06/18/preview_techday_53ec59055af5df6ea7a7.webp)
Constructor raises USD $25 million to triple valuation to USD $550 million
Last month
#
cx
#
martech
#
analyst report
AI-powered ecommerce search platform Constructor raises USD $25 million in Series B, nearly tripling its valuation to USD $550 million. Sapphire Ventures leads the round.
![Story image](../../../../../uploads/story/2024/06/13/preview_techday_e017dfa35588c0bde92a.webp)
UK leaders embrace GenAI but lag in strategy & governance
Last month
#
it training
#
cx
#
martech
Senior decision-makers in UK and Ireland are eager to adopt generative AI but are hindered by a lack of strategic planning, data privacy concerns, and insufficient governance, says new SAS report.
![Story image](../../../../../uploads/story/2024/06/07/preview_img-y4WzFMLubDEox4BwMRV9wxIt.webp)
IriusRisk reports 51 percent revenue rise from AI expansion
Last month
#
cx
#
martech
#
advanced persistent threat protection
IriusRisk sees ARR soar by 51% in 2023, driven by AI-driven threat modelling solutions, strategic hires, and a strong focus on customer success.
![Story image](../../../../../uploads/story/2024/05/17/preview_rob.webp)
Consumer-centric delivery: The next frontier of retail success
Fri, 17th May 2024
#
cx
#
martech
#
supply chain systems
As online shopping surges, the delivery experience is becoming key. Australian retailers must meet high customer expectations to ensure lasting loyalty.
![Story image](../../../../../uploads/story/2024/05/16/preview_img-XUcNiVsg4G0kBRgoeG5hMyJs.webp)
Lumen Technologies enhances cybersecurity amid rising threats
Thu, 16th May 2024
#
edutech
#
cx
#
martech
Amid increasing cyber threats in Singapore, Lumen Technologies enhances defences with an Advanced Managed Detection and Response solution, strengthening enterprise security.
![Story image](../../../../../uploads/story/2024/05/15/preview_Laurissa_HR-3.webp)
Blackpearl Group appoints Laurissa Hollis as VP of Sales
Wed, 15th May 2024
#
saas
#
cx
#
martech
Blackpearl Group appoints Laurissa Hollis as VP of Sales in its global expansion, highlighting her customer-focused strategy and multinational expertise.
![Story image](../../../../../uploads/story/2024/05/14/preview_img-6qH9f5WGW6PShnd6jy2CIj6E.webp)
ANZ SMBs ramp up marketing efforts amid economic challenges
Tue, 14th May 2024
#
cx
#
martech
#
inflation
Despite facing economic challenges, ANZ small-to-medium businesses plan to intensify their marketing efforts in 2024, according to a study by Constant Contact.
![Story image](../../../../../uploads/story/2024/05/09/preview_img-vZKwNAjkPOCkNOBRX7DABSnL.webp)
ANZ small businesses weigh increased marketing amid economic concerns
Thu, 9th May 2024
#
fintechs
#
cx
#
martech
Despite economic concerns, 46% of Australian and New Zealand SMBs plan to increase marketing spend in a bid to survive, with 48% set to raise their budgets by at least 10%, finds survey.
![Story image](../../../../../uploads/story/2024/05/08/preview_img-A2FOlwHZmdXmc8v5h8kIl3r9.webp)
AppOmni sees 116% revenue growth in booming SaaS security sector
Wed, 8th May 2024
#
martech
#
cx
#
ai
SaaS security innovator, AppOmni, has notched up a whopping 116% year-on-year revenue growth, securing a quarter of Fortune 100 companies and 249 million global users.
![Story image](../../../../../uploads/story/2024/04/23/preview_img-I246RjPkBuEfURlTlmDtDSDv.webp)
Unleash the potential of AI and elevate customer-centric marketing
Tue, 23rd Apr 2024
#
public cloud
#
hyperscale
#
cx
Transformative Gen AI could revolutionise customer-centric marketing, allowing more personalisation and efficiency, states Rio Longacre, Managing Director at Slalom.
![Story image](../../../../../uploads/story/2024/04/17/preview_img-IjtyhSqlpSPzpqsosxM1CHIX.webp)
Rapid7 announces UK & Ireland winners of 2024 Partner Awards
Wed, 17th Apr 2024
#
martech
#
cx
#
advanced persistent threat protection
Rapid7 reveals Softcat, Integrity360 and Saepio Solutions as standout winners in its 2024 Partner Awards, lauding their proactive collaboration in enhancing customer cyber security.
![Story image](../../../../../uploads/story/2024/04/08/preview_img-YuRT9LIZ9ljxMCS5HcN7PUgC.webp)
Atlas partners with datascalehr for major AI payroll revolution
Tue, 9th Apr 2024
#
cx
#
martech
#
ai
Atlas collaborates with datascalehr to overhaul its global payroll and HR management systems, leveraging its AI-native technology for data accuracy upgrades.
![Story image](../../../../../uploads/story/2024/04/03/preview_img-q7oxLBZOhVqG2RKblwSlPC8U.webp)
Singaporeans value seamless, secure digital experiences, survey finds
Wed, 3rd Apr 2024
#
cx
#
martech
#
physical security
Singaporeans prioritise simple, secure online experiences, with 73% considering a brand switch for passwordless logins, reveals a survey by Ping Identity.
![Story image](../../../../../uploads/story/2024/03/20/preview_img-Ky9oQeDfwnrjx0YsKQIxEUbQ.webp)
Lifecycle Software unveils NEXUS for swift, efficient MVNO launch
Thu, 21st Mar 2024
#
crm
#
cx
#
martech
Lifecycle Software unveils mark-challenging platform, NEXUS, offering 'first of its kind' MVNE capabilities; promising swift, cost-effective market entry for aspiring MVNOs.
![Story image](../../../../../uploads/story/2024/03/19/preview_Laptop_image.webp)
NormCyber unveils service to enhance cyber incident readiness
Tue, 19th Mar 2024
#
martech
#
cx
#
advanced persistent threat protection
NormCyber, a Fareham-based risk management firm, rolls out an Incident Response Readiness Assessment service to combat a 64% rise in cyber incidents by simulating attacks and fine-tuning their response.