Customer retention stories
The move gives the Dutch payments group a bigger role in merchants’ pricing and promotions, as it seeks to unify online and store sales.
Clear reporting can stop managed service providers being treated as a cost, helping justify renewals and opening the door to upsell opportunities.
Banks could speed up mortgage approvals and customer service with the new tools, after one lender cut response times by 32%.
Users can now get help inside an app as Amplitude ties support to behavioural data, aiming to cut tickets and friction.
Many large companies are making support harder to reach, with most failing to offer clear web, chat or phone access, a Parloa study found.
Higher annual sales and profit at Pinewood were helped by new contracts, as testing of its software began at Lithia's US dealerships.
Consolidating payments across Australia and New Zealand has cut 1Cover's costs by about AUD $35,000 in nine months, with more savings likely.
Local telco-backed services are gaining ground by tapping billing rails and cultural fit, reshaping how paid streaming grows in MENA and beyond.
Retailers can now keep refunds, rewards and gift cards in one balance, reducing friction for shoppers and fees for brands.
Real-time risk scores are now guiding Rue Gilt Groupe agents on refunds and reroutes, as online retailers battle growing service-channel fraud.
The new tool lets providers turn real phishing emails into branded training videos, helping staff learn from attacks they have actually seen.
Banks could cut manual treasury work for business clients as the new link feeds ERP and accounting data straight into banking systems.
Brands flooding customers with AI-generated messages risk wasted spend, as Braze says only those tying tools to live data are seeing clear returns.
Australian MSPs risk losing margin as email renewals become security-led advisory talks that clients are willing to pay a premium for.
Customers can now freeze cards or check spending by text or voice, as Revolut joins banks racing to make finance apps conversational.
All ticket sales will support charity as the Sydney event aims to give managed service providers practical lessons instead of vendor pitches.
Brands shifting away from fragmented marketing tools helped Maestra add USD $833,000 in new annual recurring revenue last quarter.
The deal gives Redsquid nearly 80 more staff and more than GBP £8 million in revenue as it deepens its UK education technology push.
Partners in the UK channel face rising pressure to prove value as customers switch providers and demand faster innovation, longer-term roadmaps.
The Norwich agency will gain closer access to Shopify support and planning after becoming one of just 15 UK Platinum partners.