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Customer retention Stories - Page 3

Global Stories

Customer retention stories

Turning security into a story: How managed service providers use reporting to drive retention and revenue
Firewalls

Turning security into a story: How managed service providers use reporting to drive retention and revenue

Clear reporting can stop managed service providers being treated as a cost, helping justify renewals and opening the door to upsell opportunities.

By Scott Jenkins • 5 min read • Last month
Celonis & ProcessLab launch banking apps for mortgages
Software-as-a-Service

Celonis & ProcessLab launch banking apps for mortgages

Banks could speed up mortgage approvals and customer service with the new tools, after one lender cut response times by 32%.

By Karen Joy Bacudo • 4 min read • Last month
Amplitude launches AI assistant for in-product support
Digital Transformation

Amplitude launches AI assistant for in-product support

Users can now get help inside an app as Amplitude ties support to behavioural data, aiming to cut tickets and friction.

By Catherine Knowles • 4 min read • Last month
Parloa study finds big firms make customer contact hard
Unified Communications

Parloa study finds big firms make customer contact hard

Many large companies are making support harder to reach, with most failing to offer clear web, chat or phone access, a Parloa study found.

By Shannon Williams • 4 min read • Last month
Pinewood lifts revenue as US dealership testing starts
Software-as-a-Service

Pinewood lifts revenue as US dealership testing starts

Higher annual sales and profit at Pinewood were helped by new contracts, as testing of its software began at Lithia's US dealerships.

By Karen Joy Bacudo • 4 min read • Last month
1Cover expands Adyen payments deal, saves AUD $35,000
Digital Transformation

1Cover expands Adyen payments deal, saves AUD $35,000

Consolidating payments across Australia and New Zealand has cut 1Cover's costs by about AUD $35,000 in nine months, with more savings likely.

By Karen Joy Bacudo • 3 min read • Last month
Telcos reshape music streaming for local audiences
Customer Experience

Telcos reshape music streaming for local audiences

Local telco-backed services are gaining ground by tapping billing rails and cultural fit, reshaping how paid streaming grows in MENA and beyond.

By Con Raso • 5 min read • Last month
Blackhawk launches digital wallet for unified stored value
Crypto

Blackhawk launches digital wallet for unified stored value

Retailers can now keep refunds, rewards and gift cards in one balance, reducing friction for shoppers and fees for brands.

By Karen Joy Bacudo • 4 min read • Last month
Rue Gilt Groupe plugs Riskified into Zendesk to curb fraud
Customer Relationship Management

Rue Gilt Groupe plugs Riskified into Zendesk to curb fraud

Real-time risk scores are now guiding Rue Gilt Groupe agents on refunds and reroutes, as online retailers battle growing service-channel fraud.

By Sean Mitchell • 4 min read • Last month
Trustifi adds AI video training for MSP phishing drills
Data Protection

Trustifi adds AI video training for MSP phishing drills

The new tool lets providers turn real phishing emails into branded training videos, helping staff learn from attacks they have actually seen.

By Catherine Knowles • 3 min read • Last month
Backbase, Ninth Wave unlock ERP banking connections
Disaster Recovery

Backbase, Ninth Wave unlock ERP banking connections

Banks could cut manual treasury work for business clients as the new link feeds ERP and accounting data straight into banking systems.

By Karen Joy Bacudo • 4 min read • Last month

Stories from Other Regions

Customer retention stories

From reseller to risk advisor: What the shift means for your email and hosting conversations
Digital Transformation

From reseller to risk advisor: What the shift means for your email and hosting conversations

Australian MSPs risk losing margin as email renewals become security-led advisory talks that clients are willing to pay a premium for.

By Tom Thatcher • 6 min read • Last month
Revolut launches AI assistant as banks shift to chat
Data Protection

Revolut launches AI assistant as banks shift to chat

Customers can now freeze cards or check spending by text or voice, as Revolut joins banks racing to make finance apps conversational.

By Karen Joy Bacudo • 4 min read • Last month
New Sydney Catalyst conference backs MSP peer lessons
Customer Experience

New Sydney Catalyst conference backs MSP peer lessons

All ticket sales will support charity as the Sydney event aims to give managed service providers practical lessons instead of vendor pitches.

By Mark Tarre • 4 min read • Last month
Maestra posts USD $833,000 in new ARR on demand shift
Data Analytics

Maestra posts USD $833,000 in new ARR on demand shift

Brands shifting away from fragmented marketing tools helped Maestra add USD $833,000 in new annual recurring revenue last quarter.

By Karen Joy Bacudo • 3 min read • Last month
Redsquid buys Partnership Education in biggest deal
Customer Experience

Redsquid buys Partnership Education in biggest deal

The deal gives Redsquid nearly 80 more staff and more than GBP £8 million in revenue as it deepens its UK education technology push.

By Mark Tarre • 3 min read • Last month
Strategy and innovation: Key takeaways from Gamma's regional forums
Unified Communications

Strategy and innovation: Key takeaways from Gamma's regional forums

Partners in the UK channel face rising pressure to prove value as customers switch providers and demand faster innovation, longer-term roadmaps.

By Will Morey • 4 min read • Last month
Quickfire Digital named Shopify Platinum partner in Norwich
Digital Transformation

Quickfire Digital named Shopify Platinum partner in Norwich

The Norwich agency will gain closer access to Shopify support and planning after becoming one of just 15 UK Platinum partners.

By Sofiah Nichole Salivio • 4 min read • Last month