Customer Satisfaction stories - Page 2
UK survey reveals generational divides in customer service preferences
Last month
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ai agents
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instagram
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social media
A new CommBox survey highlights UK's generational rift in customer service preferences, with Gen Z favouring digital channels while older consumers still prefer phone calls.
Enhancing project success: the critical role of a business analyst
Last month
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cx
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martech
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business analyst
As businesses navigate complex projects and high stakes, a Business Analyst's role is vital in aligning goals and solutions, ensuring project success.
From data to documentation: How generative AI transforms organisational efficiency
Last month
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it training
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hcm
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genai
Generative AI revolutionises how businesses document processes, improving efficiency and employee training, heralding a new era of organisational advancement.
AI tool boosts small biz sales by 30%, Mandoe Media reports
Last month
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digital signage
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customers
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starbucks
The Property Council of Australia and MSCI report a -3.7% return for commercial real estate in 2023/24. Yet, Mandoe Media's AI Magic Create is helping businesses achieve notable sales boosts through effective digital signage.
amaysim launches NBN plans aiming to disrupt market
Last month
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uc
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telco
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customer service
amaysim disrupts the NBN market with new plans offering speeds up to 240Mbps, aiming to provide more affordable and reliable home internet options.
Talkdesk unveils new AI tools to boost customer service efficiency
Last month
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uc
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cx
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martech
Talkdesk reveals AI Rewriter and AI Translator to enhance customer service, promising personalised, efficient interactions and cutting AHT by up to 30%.
Yellow.ai launches VoiceX to transform voice interactions
Last month
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crm
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cx
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martech
Yellow.ai has unveiled its VoiceX platform, enhancing voice interactions with LLM-based technology to boost customer engagement and reduce operational costs.
Gen Z demands more digital channels for customer service
Last month
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ecommerce
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ai agents
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instagram
New research by CommBox reveals UK Gen Z shoppers prefer digital channels like WhatsApp for customer service, while older generations stick to phone calls.
Salesforce unveils AI-powered unified Commerce Cloud platform
Last month
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cx
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martech
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it automation
Salesforce's new Commerce Cloud integrates B2C, DTC, B2B, and more on a unified AI-powered platform, featuring autonomous agents for enhanced customer experiences.
BillingPlatform wins top customer satisfaction accolades from IDC
Last month
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saas
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martech
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commerce systems
BillingPlatform wins IDC 2024 SaaS Award for Customer Satisfaction in Subscription Management, praised for fast time to value, robust security, and integration ease.
Titans of Tech - Kip Compton of Fastly
Last month
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edge computing
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llms
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ai agents
Kip Compton, Fastly’s CPO since January 2023, is leveraging his extensive tech background to innovate and expand the edge cloud provider’s market reach.
Heights Telecom partners with BeFibre to enhance UK broadband
Last month
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gaming
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cx
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martech
Heights Telecom and BeFibre partner to introduce Wi-Fi 6 routers for UK customers, targeting a shift to Wi-Fi 7 by mid-2025, enhancing broadband services.
Salesforce unveils Agentforce: autonomous AI for productivity
Last month
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hyperscale
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cx
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martech
Salesforce unveils Agentforce, an autonomous AI suite designed to boost productivity and customer satisfaction across service, sales, and marketing, starting at USD $2 per conversation.
Nebula & Ampito form global partnership for IT services boost
Last month
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data analytics
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partner programmes
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cleantech
Nebula Global Services partners with IT specialist Ampito to fast-track global expansion. The collaboration leverages Nebula’s network and sustainability focus.
Study reveals CMOs lack understanding of generative AI potential
Last month
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edutech
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it training
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data analytics
A global study by SAS and Coleman Parkes reveals 90% of CMOs lack an understanding of GenAI’s potential, even as 90% plan to invest in it by 2025.
UK firms lag in cybersecurity confidence, study reveals
Last month
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supply chain & logistics
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ai
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ar, vr & metaverse
Only 25% of UK businesses perceive themselves as cybersecurity leaders, highlighting tech connectivity's impact on performance and resilience.
Pronto Software appoints new leadership to boost efficiency
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pronto software
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customer satisfaction
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job moves
Pronto Software reshuffles executive team; Mark Hilder named GM of NSW and Anthony Nicholl becomes National Branch Operations Manager, reinforcing nationwide strategy.
Rapid7 named leader in 2024 IDC report for SIEM SMB sector
Last month
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siem
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advanced persistent threat protection
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soc
Rapid7 is named a leader in IDC MarketScape: Worldwide SIEM for SMB 2024, praised for its intuitive pricing and rapid deployment through InsightIDR.
Loop launches customisable order tracking to boost shopper engagement
Last month
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martech
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personalisation
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cdp
Loop revolutionises post-purchase experience with free Order Tracking feature, enabling brands to engage customers through custom tracking pages, boosting sales and reducing support queries.
Aspire Technology sees 23.6% revenue boost, nears GBP £40 million
Last month
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private cloud
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soc
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nps
Aspire Technology Solutions reports a 23.6% revenue increase to nearly GBP £40 million, driven by a 97% surge in cybersecurity services.