TelcoNews India - Telecommunications news for ICT decision-makers
India

Customer service Stories

Global Stories

Customer service stories

Genesys honours Nexon & QPC in APAC partner awards
Software-as-a-Service

Genesys honours Nexon & QPC in APAC partner awards

The awards highlight how Genesys is leaning on partners to help customers turn AI pilots into wider deployments while managing governance risk.

By Sean Mitchell • 4 min read • Today
CTERA links file data to n8n automation for AI use
Software-as-a-Service

CTERA links file data to n8n automation for AI use

Enterprise users can now feed governed file content into automated and AI workflows without custom code, reducing engineering overhead.

By Sean Mitchell • 4 min read • Today
Travel costs fuel surge in bank-led payment disputes
Data Analytics

Travel costs fuel surge in bank-led payment disputes

Rising fares and disruption are pushing more travellers to dispute payments through banks, putting travel merchants under heavier refund pressure.

By Karen Joy Bacudo • 4 min read • Yesterday
Aryza partners with Nucleo on UK & Ireland rollout
Data Protection

Aryza partners with Nucleo on UK & Ireland rollout

Financial services and other regulated firms gain local support to deploy Aryza software faster as Nucleo becomes its UK and Ireland partner.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday
Dr. Wolff taps THG Fulfil for UK and US D2C expansion
Digital Transformation

Dr. Wolff taps THG Fulfil for UK and US D2C expansion

The move gives the German group a single provider for payments, tax, warehousing and delivery as it expands direct sales in Britain and America.

By Sean Mitchell • 4 min read • Yesterday
8x8 boosts workforce management adoption with free tools
Software-as-a-Service

8x8 boosts workforce management adoption with free tools

Mid-sized contact centres can now cut spreadsheets and manual scheduling as 8x8 folds workforce management into its platform at no extra charge.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
OpenAI & Oracle to offer models on OCI Marketplace
Software-as-a-Service

OpenAI & Oracle to offer models on OCI Marketplace

Oracle cloud users will be able to charge eligible OpenAI model and Codex usage to existing Universal Credits within weeks.

By Mark Tarre • 3 min read • Last week
Tech Data & AnywhereNow team up for ANZ Microsoft Teams
Software-as-a-Service

Tech Data & AnywhereNow team up for ANZ Microsoft Teams

Channel partners in Australia and New Zealand gain Microsoft Teams-based customer service tools, as Tech Data adds AnywhereNow to its portfolio.

By Sofiah Nichole Salivio • 4 min read • Last week
Sprinklr launches LLM Insights to track AI brand visibility
Customer Experience

Sprinklr launches LLM Insights to track AI brand visibility

Brands risk being misdescribed in AI answers as generative search reshapes discovery, prompting Sprinklr to add monitoring inside Insights.

By Sofiah Nichole Salivio • 4 min read • Last week
Ventia teams with OpenAI on AI rollout for field staff
Digital Transformation

Ventia teams with OpenAI on AI rollout for field staff

More than 15,000 Ventia field workers could gain AI tools to cut admin and speed decisions as the services group tests OpenAI pilots.

By Sean Mitchell • 3 min read • Last week

Stories from Other Regions

Customer service stories

Gamma outlines key success factors for UK MVNO launches
Customer Experience

Gamma outlines key success factors for UK MVNO launches

Brands entering UK mobile via MVNOs need clear differentiation and top-level backing, or their launch is likely to struggle.

By Mark Tarre • 5 min read • Today
HSBC & Google Cloud expand AI across bank operations
Data Analytics

HSBC & Google Cloud expand AI across bank operations

The lender expects AI to speed fraud checks and staff support, while helping prioritise projects that could each deliver more than USD $100 million.

By Karen Joy Bacudo • 4 min read • Today
Australian firms shift core functions to offshore GCCs
Data Analytics

Australian firms shift core functions to offshore GCCs

Skills shortages and higher costs are pushing Australian companies to use offshore centres for HR, payroll, finance and technology.

By Sofiah Nichole Salivio • 4 min read • Today
Paramount Liquor launches Adobe Commerce ordering platform
Software-as-a-Service

Paramount Liquor launches Adobe Commerce ordering platform

The shift should cut manual ordering errors for 15,000 hospitality customers while making 250 million price points visible online.

By Sofiah Nichole Salivio • 4 min read • Today
Australian firms roll back AI agents over governance
Software-as-a-Service

Australian firms roll back AI agents over governance

Governance failures have forced most Australian enterprises to pull back customer-facing AI agents, even as spending plans and deployments keep rising.

By Joseph Gabriel Lagonsin • 4 min read • Today
Customers lose trust in AI in regulated industries
Data Protection

Customers lose trust in AI in regulated industries

Consumer patience is thinning, with Australian customers most likely to walk away when poor communications or clumsy data capture erode trust.

By Joseph Gabriel Lagonsin • 4 min read • Today
Only 10% of Australian workers say AI runs core processes
Digital Transformation

Only 10% of Australian workers say AI runs core processes

Most firms are still trialling AI at the edges, leaving executives under pressure to prove productivity gains from technology spend.

By Mark Tarre • 5 min read • Yesterday
Why is Webex becoming the AI execution layer for work?
Software-as-a-Service

Why is Webex becoming the AI execution layer for work?

Firms using embedded AI in meetings and messaging are already cutting admin, speeding decisions and improving customer response times.

By Will Morey • 4 min read • 2 days ago