Customer service stories - Page 12
Zendesk launches AI-powered voice agents & analytics upgrades
Thu, 9th Oct 2025
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uc
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data analytics
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cx
Zendesk unveils AI-powered Voice Agents and advanced analytics, aiming to boost customer service efficiency and reach USD $200m AI revenue this year.
Hexaware urges unified AI strategy as CX scores continue to fall
Thu, 9th Oct 2025
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digital transformation
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cx
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martech
Hexaware warns falling global customer experience scores need a unified AI strategy, urging businesses to integrate tools for personalisation and efficiency.
Oracle launches AI agents for sales, marketing & service tasks
Wed, 8th Oct 2025
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crm
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data analytics
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digital transformation
Oracle launches AI agents in Fusion Cloud Applications to enhance marketing, sales, and service, boosting efficiency and customer experience at no extra cost.
AI-driven platforms drive efficiency & service quality gains
Tue, 7th Oct 2025
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uc
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digital transformation
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cx
Organisations using NiCE's AI-driven CXone Mpower platform report faster response times, better service quality, and improved staff efficiency across sectors.
SambaNova debuts Hume AI voice models for emotional speech AI
Thu, 2nd Oct 2025
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llms
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ai
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customer service
SambaNova launches Hume AI voice models on SambaCloud, offering enterprises real-time, multilingual, emotionally responsive speech AI in 11 languages by June 2024.
OutSystems launches Agent Workbench for unified enterprise AI
Wed, 1st Oct 2025
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digital transformation
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cx
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martech
OutSystems launches Agent Workbench, a platform enabling enterprises to deploy and manage AI agents, improving workflows and digital experiences across sectors.
UiPath unveils new AI automation suite to boost enterprise ROI
Wed, 1st Oct 2025
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devops
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rpa
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apm
UiPath launches new AI automation suite with pre-built solutions and orchestration tools to boost enterprise efficiency and ROI in AI transformation.
Survey finds slow adoption of autonomous AI agents in enterprises
Wed, 1st Oct 2025
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ai security
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risk & compliance
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genai
Only 15% of IT leaders are adopting fully autonomous AI agents, as concerns over governance and trust slow enterprise deployment, says Gartner survey.
ServiceNow unveils AI Experience to unify workflows & boost productivity
Wed, 1st Oct 2025
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crm
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digital transformation
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hcm
ServiceNow launches AI Experience, a unified conversational AI platform integrating workflows to enhance productivity across enterprises with secure, multimodal tools.
AI & trust reshape customer experience as stakes for brands rise
Tue, 30th Sep 2025
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data protection
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digital transformation
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biometrics
As AI reshapes customer experience, brands must build trust with seamless, personal digital interactions or risk losing consumers amid rising expectations.
Consilium expands AI apps for Webex Contact Centre worldwide
Tue, 30th Sep 2025
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uc
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cx
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martech
Consilium Software has launched new AI-powered apps for Webex Contact Centre, enhancing quality management and voice automation across North America and Asia Pacific.
NiCE names Jeff Comstock as President to drive CX innovation
Mon, 29th Sep 2025
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saas
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uc
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cx
NiCE has appointed Jeff Comstock, former Microsoft VP, as President to lead innovation and expand AI-driven customer experience from October 2025.
Safe Software launches 24/7 global support for FME platform users
Thu, 25th Sep 2025
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data analytics
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partner programmes
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big data
Safe Software now offers 24/7 global support for FME platform users, ensuring expert help anytime to minimise downtime and maintain business continuity worldwide.
Cloudflare to offer 1,111 global internships & expand student support
Tue, 23rd Sep 2025
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network infrastructure
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ai
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cloud services
Cloudflare will recruit 1,111 interns globally in 2026, expanding its programme to support students with hands-on tech experience and mentorship worldwide.
Cloudflare to recruit interns in 2026 & boost student support
Tue, 23rd Sep 2025
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ai
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software engineering
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customer service
Cloudflare will hire 1,111 interns worldwide in 2026, vastly expanding its programme and offering US students free access to its developer platform for a year.
Banks accelerate shift from AI research to practical deployment
Fri, 19th Sep 2025
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fintech
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cx
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data science
Banks have accelerated the shift from AI research to practical tools, with top institutions rapidly deploying innovations in trading, fraud prevention, and customer service.
Adyen & LVMH unify payments to enhance luxury customer journey
Thu, 18th Sep 2025
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fintech
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cx
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martech
Adyen is unifying payment systems across nearly 50 LVMH Maisons to enhance luxury customer experiences in over 1,000 stores globally.
Samsung expands remote appliance service to 122 countries worldwide
Wed, 17th Sep 2025
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cx
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martech
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smart home
Samsung has rolled out its Home Appliances Remote Management service to 122 countries, supporting 17 languages for smarter, remote appliance care.
FourKites wins top usability award for AI-powered supply chain
Fri, 12th Sep 2025
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network infrastructure
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supply chain
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digital twins
FourKites has earned the second-highest usability ranking in the Nucleus Research 2025 Control Tower Value Matrix for its AI-powered supply chain platform.
NiCE named leader in 2025 Gartner Magic Quadrant for CCaaS
Thu, 11th Sep 2025
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uc
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paas
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cx
NiCE has topped the 2025 Gartner Magic Quadrant for CCaaS, leading in both Ability to Execute and Completeness of Vision for the first time.