Customer service stories - Page 16
Kore.ai unveils agent platform for scalable enterprise AI
Tue, 18th Mar 2025
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agentic ai
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ai models
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cloud services
Kore.ai has launched its Agent Platform, a cutting-edge infrastructure aimed at enabling businesses to develop and manage autonomous AI applications at scale.
Jio & SpaceX partner to launch Starlink in India
Tue, 18th Mar 2025
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uc
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spacetech
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connectivity
Jio has partnered with SpaceX to introduce Starlink's broadband services in India, aiming to enhance internet access across the nation.
Infosys highlights AI's growing impact on global industries
Thu, 13th Mar 2025
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uc
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digital transformation
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ai
A new survey by Infosys Knowledge Institute reveals a significant shift towards scaled AI deployment across industries, driven by reduced costs and improved success rates.
Amazon unveils next-gen Alexa+, powered by generative AI
Fri, 28th Feb 2025
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biometrics
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smart home
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api
In addition to responding intuitively to voice commands, Alexa+ can actively manage and orchestrate other connected services and devices.
ManageEngine ServiceDesk Plus earns ITIL certification
Wed, 26th Feb 2025
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ai
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manageengine
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servicedesk plus
ManageEngine ServiceDesk Plus has secured ITIL certification for 14 IT service management practices, achieving Silver-tier status in PeopleCert's ATV programme.
Zendesk to acquire Local Measure, boosting AI voice services
Tue, 25th Feb 2025
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uc
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hyperscale
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cx
Zendesk has unveiled plans to acquire Local Measure, an Australian provider of voice solutions, enhancing its AI-powered services by 2025.
Marcura enhances services with AI integration for maritime
Fri, 21st Feb 2025
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data analytics
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risk & compliance
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payment technologies
Marcura has unveiled a comprehensive upgrade to its services, integrating AI-powered automation to enhance efficiency in the maritime sector.
Pegasystems unveils new AI-enhancing Pega Agent Experience
Fri, 14th Feb 2025
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digital transformation
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rpa
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ai
Pegasystems has launched the Pega Agent Experience, a suite of API capabilities aimed at enhancing AI agents' efficiency in automation and orchestration.
Exclusive: Babeltext aims to break language barriers in global messaging
Wed, 12th Feb 2025
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martech
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commerce systems
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wechat
Babeltext launches an AI-driven messaging platform aimed at breaking language barriers, enabling real-time communication in 195 languages for global users.
WatchGuard joins AWS ISV Accelerate Program for growth
Tue, 11th Feb 2025
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firewalls
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endpoint protection
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hyperscale
WatchGuard Technologies has joined the Amazon Web Services ISV Accelerate Program to enhance its global cybersecurity offerings via the AWS Marketplace.
Freshworks appoints Subramanian to lead product management
Wed, 5th Feb 2025
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crm
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data protection
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cx
Freshworks has appointed Venki Subramanian as Senior Vice President of Product Management for Customer Experience, aiming to enhance its offerings for over 68,000 clients.
Rimini Street wins multiple prestigious industry awards
Fri, 17th Jan 2025
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casb
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customer service
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rimini street
Rimini Street has garnered multiple prestigious awards, including the Trust Radius 2025 Buyer's Choice, recognising its excellence in client service and support.
FourKites unveils AI Control Tower for supply chain leaders
Fri, 17th Jan 2025
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data analytics
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supply chain
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digital twins
FourKites has launched its Intelligent Control Tower, leveraging real-time data and AI to transform supply chain management and enhance operational efficiency.
Integrity360 acquires Nclose to boost global expansion plans
Thu, 9th Jan 2025
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semiconductors
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socs
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partner programmes
Integrity360 has acquired South African cybersecurity firm Nclose, enhancing its global presence and expanding its staff to over 180 in the region.
India's first AI-powered voicebot platform is launched by Agrim
Sun, 5th Jan 2025
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robots
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cx
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martech
Misfits Communications has launched Agrim, India's first AI-powered voicebot platform, enhancing customer service with 24/7 support in 41 languages.
AI innovations to transform customer experience by 2025
Mon, 30th Dec 2024
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cx
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martech
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supply chain
Matthias Goehler of Zendesk forecasts that by 2025, enterprises will require stringent AI governance amid a 250% surge in shadow AI usage.
Spreetail unveils profit-sharing to benefit top partners
Mon, 30th Dec 2024
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uc
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supply chain
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e-commerce
Spreetail has launched a profit-sharing initiative, Shareback, to reward top partners who exceed profit expectations with a share of unexpected margins.
Proto unveils AI-powered holographic conversational agents
Mon, 23rd Dec 2024
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hyperscale
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genai
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ai
Proto has unveiled the first autonomous AI-powered holographic conversational agents at AWS re:Invent, showcasing groundbreaking multi-agent AI technology.
Twilio recognised as leader in IDC MarketScape for CDP 2024
Fri, 13th Dec 2024
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cx
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martech
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cdp
Twilio has been named a leader in the IDC MarketScape for Worldwide Customer Data Platforms for B2C users for 2024-2025, highlighting its innovative solutions.
Vapi secures USD $20 million for AI voice agent expansion
Fri, 13th Dec 2024
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customer service
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investment
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nato
Voice AI platform Vapi secures USD $20 million in Series A funding, aiming to enhance its voice agent deployment across diverse industries.