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Customer service Stories - Page 5

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Customer service stories

Snowflake expands AI tools for business users & developers
Unified Communications

Snowflake expands AI tools for business users & developers

More than 9,100 customers already use Snowflake's AI products weekly, as new tools aim to move corporate pilots into everyday workflows.

By Sofiah Nichole Salivio • 5 min read • Last month
LangWatch launches open-source tool for AI red-teaming
Data Protection

LangWatch launches open-source tool for AI red-teaming

The framework is designed to expose hidden risks in production AI systems that can be missed by conventional one-off tests.

By Sean Mitchell • 4 min read • Last month
Why runtime identity is emerging as the next cybersecurity imperative
Data Protection

Why runtime identity is emerging as the next cybersecurity imperative

As AI agents spread across workplaces, static credentials are proving too risky for sensitive tasks and customer-facing systems.

By Ash Diffey • 5 min read • Last month
Adobe launches CX Enterprise to unify AI customer workflows
Digital Transformation

Adobe launches CX Enterprise to unify AI customer workflows

Brands could gain a single governed layer for AI customer work, as Adobe links agents with partner tools across the full lifecycle.

By Sean Mitchell • 4 min read • Last month
Adobe expands AI partner network for customer experience
Unified Communications

Adobe expands AI partner network for customer experience

Businesses can now run campaign analysis, customer support and checkout tasks across over 30 AI platforms through Adobe's expanded network.

By Sean Mitchell • 4 min read • Last month
Sinch named leader in IDC communications platform study
Customer Relationship Management

Sinch named leader in IDC communications platform study

The ranking underscores growing demand for combined messaging, voice and email tools as enterprise buyers seek one platform across channels.

By Mark Tarre • 3 min read • Last month
Testlio launches AI chatbot testing service amid scrutiny
Data Protection

Testlio launches AI chatbot testing service amid scrutiny

Brands using customer-facing chatbots face fresh pressure to prove safety and accuracy as Testlio rolls out human-led checks for live-use failures.

By Sofiah Nichole Salivio • 3 min read • Last month
Casting a wide net: Vection Technologies' push across emerging tech markets
Digital Transformation

Casting a wide net: Vection Technologies' push across emerging tech markets

Investor attention is shifting to Vection Technologies as it bets on AI, XR and acquisitions to win contracts across defence, healthcare and real estate.

By Darren Price • 4 min read • Last month
HubSpot launches AI tools to tackle search decline
Customer Relationship Management

HubSpot launches AI tools to tackle search decline

Organic traffic is falling for customers, prompting new tools that help marketers track brands across answer engines and AI assistants.

By Sofiah Nichole Salivio • 4 min read • Last month

Stories from Other Regions

Customer service stories

Why retailers need real-time visibility to handle demand surges
Data Protection

Why retailers need real-time visibility to handle demand surges

Delayed stock updates and failing devices can quickly turn busy promotions into longer queues and frustrated shoppers.

By Mikhail Ishkhanov • 6 min read • Last month
Payment failures put GBP £1.7bn in UK sales at risk
Disaster Recovery

Payment failures put GBP £1.7bn in UK sales at risk

Shoppers are abandoning purchases within minutes of outages, exposing retailers and venues to losses that quickly mount beyond GBP £1.7 billion a year.

By Sofiah Nichole Salivio • 4 min read • Last month
Heron Foods rolls out x-hoppers platform across 340 stores
Unified Communications

Heron Foods rolls out x-hoppers platform across 340 stores

The rollout aims to speed up store communication and improve safety for Heron Foods staff as theft and abuse in shops rise across the UK.

By Sofiah Nichole Salivio • 3 min read • Last month
Avanade expands in New Zealand on rising AI demand
Digital Transformation

Avanade expands in New Zealand on rising AI demand

More Kiwi firms are moving beyond AI pilots, prompting Avanade to bolster local delivery in New Zealand as demand for implementation grows.

By Sean Mitchell • 4 min read • Last month
American Express to acquire Hyper in AI expense push
Software-as-a-Service

American Express to acquire Hyper in AI expense push

Business customers could soon get more automated spending controls as American Express buys Hyper to add AI expense tools to its commercial services.

By Karen Joy Bacudo • 3 min read • Last month
Revolut launches AI assistant as banks shift to chat
Data Protection

Revolut launches AI assistant as banks shift to chat

Customers can now freeze cards or check spending by text or voice, as Revolut joins banks racing to make finance apps conversational.

By Karen Joy Bacudo • 4 min read • Last month
NAB says 42% of Aussie SMEs use AI to boost productivity
Manufacturing

NAB says 42% of Aussie SMEs use AI to boost productivity

Nearly half of Australian SMEs still avoid AI, but uptake is rising as firms use it mainly to cut admin and save time.

By Kaleah Salmon • 4 min read • Last month
AEON360 teams with Google Cloud on AI shopping push
Digital Transformation

AEON360 teams with Google Cloud on AI shopping push

Shoppers in Malaysia will gain a single AI-led journey across AEON services as the retailer starts linking buying, payments and rewards with Google Cloud.

By Sofiah Nichole Salivio • 4 min read • Last month
UK broadband switching jumps 24% as April bills rise
IT Industry

UK broadband switching jumps 24% as April bills rise

Households hit by April rises are switching in record numbers, with three million already moving providers to avoid higher broadband charges.

By Joseph Gabriel Lagonsin • 4 min read • Last month