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Customer Success stories

Glean & Gainsight integrate customer signals into AI
Software-as-a-Service

Glean & Gainsight integrate customer signals into AI

Customer-facing teams can now see health, risk and sentiment signals in one place as the integration goes generally available inside Glean.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Bitdefender names Frank Koelmel Chief Revenue Officer
Firewalls

Bitdefender names Frank Koelmel Chief Revenue Officer

Cybersecurity buyers facing tighter regulation and rising attack risk may see faster go-to-market execution as Bitdefender puts Frank Koelmel in charge of global revenue strategy.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Pax8 & NinjaOne form global MSP referral partnership
Data Protection

Pax8 & NinjaOne form global MSP referral partnership

The referral deal could help MSPs cut tool sprawl as demand rises for bundled remote monitoring, backup and security software.

By Mark Tarre • 3 min read • Last month
Upgrading legacy systems: How to confidently implement modernised applications
Digital Transformation

Upgrading legacy systems: How to confidently implement modernised applications

Modernisation is becoming faster and less risky, helping organisations cut maintenance costs, improve security and sustain service delivery.

By Ger O’Sullivan • 6 min read • Last month
xReality lifts revenue 67% as cashflow turns positive
Software-as-a-Service

xReality lifts revenue 67% as cashflow turns positive

Positive operating cash flow and a bigger US customer base helped lift annual recurring revenue 67% to GBP £4.2 million for xReality Group.

By Karen Joy Bacudo • 4 min read • Last month
Forrester says AI is upending B2B go-to-market models
Digital Transformation

Forrester says AI is upending B2B go-to-market models

AI agents are weakening familiar B2B sales tactics, forcing firms to rethink how they measure demand and win trust earlier.

By Sean Mitchell • 3 min read • Last month
Brivo opens London office to boost UK security push
Smart Cities

Brivo opens London office to boost UK security push

Demand for modern access control is rising as ageing security systems in Britain push Brivo to expand local support and AI-led services.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Aviato named Google Cloud partner of the year for ANZ
Digital Transformation

Aviato named Google Cloud partner of the year for ANZ

The win bolsters Aviato’s credibility with enterprise clients weighing cloud migration and AI partners across Australia and New Zealand.

By Sean Mitchell • 4 min read • Last month
Tines to double Australia headcount as APAC hub opens
Digital Transformation

Tines to double Australia headcount as APAC hub opens

Local customers will gain more support as Tines expands in response to rising demand from Australian and New Zealand enterprises.

By Mark Tarre • 3 min read • Last month
Spinnaker Support names Castello & Smith to leadership
Virtualisation

Spinnaker Support names Castello & Smith to leadership

Demand from Oracle, SAP and VMware customers is helping Spinnaker Support extend double-digit growth as it expands its executive team.

By Sofiah Nichole Salivio • 4 min read • Last month
Embridge named Unit4 training provider outside Europe
Software-as-a-Service

Embridge named Unit4 training provider outside Europe

Customers in the UK and other English-speaking markets will get more help adopting Unit4 software as Embridge expands its role beyond implementation.

By Kaleah Salmon • 3 min read • Last month
Companies change incentive plans faster, report finds
Data Analytics

Companies change incentive plans faster, report finds

Most firms are revising incentives quarterly, but many still need up to two months to implement changes, a report says.

By Karen Joy Bacudo • 4 min read • Last month

Stories from Other Regions

Customer Success stories

Sage acquires Doyen AI to speed finance software migration
Digital Transformation

Sage acquires Doyen AI to speed finance software migration

The deal could cut finance-system migration from weeks to days for small businesses, reducing delays, errors and implementation costs.

By Karen Joy Bacudo • 4 min read • Last month
MongoDB to invest EUR €74m in Ireland & add 200 jobs
EduTech

MongoDB to invest EUR €74m in Ireland & add 200 jobs

The expansion will lift MongoDB's Irish headcount by more than 50% by 2027 as it adds engineering and AI roles in Dublin and Cork.

By Karen Joy Bacudo • 4 min read • Last month
Maestra posts USD $833,000 in new ARR on demand shift
Data Analytics

Maestra posts USD $833,000 in new ARR on demand shift

Brands shifting away from fragmented marketing tools helped Maestra add USD $833,000 in new annual recurring revenue last quarter.

By Karen Joy Bacudo • 3 min read • Last month
POWWR names Martin Eade as Chief Operating Officer
Digital Transformation

POWWR names Martin Eade as Chief Operating Officer

The reshuffle is meant to tighten service delivery as the Manchester-based energy software provider brings customer success and compliance under one executive.

By Mark Tarre • 3 min read • Last month
Webtrends Optimize appoints Samantha Bessant as Customer Success Director
Software-as-a-Service

Webtrends Optimize appoints Samantha Bessant as Customer Success Director

Customer delivery will be central as the British software firm scales its client operations after a 41% rise in new accounts last year.

By Mark Tarre • 3 min read • Last month