Customer Support stories
The hire underscores how support quality can sway renewals and growth as cyber buyers demand help with deployment and integration.
The funding will help Vapi scale its voice AI platform as enterprise demand surges and more than 1 billion calls flow through its agents.
Rising demand for privacy-first digital triage tools is pushing the Edinburgh firm to expand its sales and customer support teams overseas.
The update could help smaller firms handle more customer enquiries without adding staff, as RingCentral adds SMS, WhatsApp and queue support.
The revamp puts AI agents into everyday workflows for 250,000 customers as monday.com seeks to turn a work tool into a broader platform.
Fans in 245 countries and regions can now get round-the-clock help on tickets and merchandise as Weverse automates support with Google Cloud AI.
Task completion for AI agents could rise sharply as Pinecone’s Nexus aims to cut latency, token use and human review in enterprise workflows.
The accreditation could reassure enterprises wary of sharing sensitive data with AI systems, as DevRev seeks to prove its controls meet security demands.
Brands can now tailor automated service to their own rules as Klaviyo opens its Customer Agent AI tool to custom functions and integrations.
The enlarged group expects revenue to almost double to EUR €10 million by end-2026, after adding 1,750 SME customers and a Waterford base.
Most organisations are still seeing AI deliver productivity gains rather than revenue, as legacy systems and poor data hinder wider returns.
Retailers risk losing sales as shoppers expect offers and recommendations to update instantly, not hours after they signal intent.
Unexpected fees are pushing some US small businesses to cut retirement perks, as a survey found higher costs and more admin burden.
Customers in Southeast Asia can now keep AI data closer to home, as Pinecone adds local residency and lower latency in Singapore.
Customers at Avant Card are seeing faster support, with AI now resolving 62% of inbound calls and freeing staff for complex cases.
Concern is growing over who controls AI decisions, even as 74% of UK consumers have used the technology in the past six months.
Britain is set for more local gift options as the rebranded marketplace uses fresh funding to widen its catalogue and reach smaller towns.
The Kuala Lumpur hub will give Southeast Asian customers round-the-clock technical support as OceanBase pushes to win more regulated finance clients.
Most Australian security teams lack confidence their controls can spot a compromised AI system, even as firms push assistants beyond pilots.
Contact centres are using AI to cut admin, explain demand spikes and help agents, with savings and faster resolutions already visible.