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Amazon Connect adds Generative AI features to enhance CX
Unified Communications

Amazon Connect adds Generative AI features to enhance CX

Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.

By Tom Raynel • 3 min read • Thu, 30th Nov 2023
dLocal, eSky strengthen partnership for payment solutions
Unified Communications

dLocal, eSky strengthen partnership for payment solutions

dLocal and eSky Group enhance partnership to provide advanced payment solutions in Latin America and Africa's vibrant markets.

By Shannon Williams • 3 min read • Mon, 27th Nov 2023
Kingston Technology maintains SSD market leadership for the 6th year running
Leadership

Kingston Technology maintains SSD market leadership for the 6th year running

Kingston Technology continues as global SSD market leader for six years in a row, holding 28% market share in 2022.

By Catherine Knowles • 3 min read • Fri, 24th Nov 2023
Will 2024 be the year you supercharge the performance of your customer contact centre?
Unified Communications

Will 2024 be the year you supercharge the performance of your customer contact centre?

Robotic process automation is a game changer for organisations that rely on this critical customer touchpoint to drive sales and growth.

By Max Howells • 4 min read • Wed, 15th Nov 2023
Oracle NetSuite introduces AI-powered Text Enhance boosting productivity
Human Capital Management

Oracle NetSuite introduces AI-powered Text Enhance boosting productivity

Oracle NetSuite has unveiled advanced AI-powered features to enhance productivity through contextual and personalised content.

By Sean Mitchell • 2 min read • Mon, 23rd Oct 2023
Oracle NetSuite unveils AI-driven enhancements at SuiteWorld 2023 event
Data Analytics

Oracle NetSuite unveils AI-driven enhancements at SuiteWorld 2023 event

Oracle NetSuite has showcased AI-driven product upgrades at SuiteWorld 2023, aimed to streamline costs and boost efficiency.

By Sean Mitchell • 3 min read • Mon, 23rd Oct 2023
Lightware introduces new USB-C extender Active Optical Cables
EduTech

Lightware introduces new USB-C extender Active Optical Cables

Lightware Visual Engineering reveals two new USB-C extender Active Optical Cables, promising enhanced AV flexibility.

By Sean Mitchell • 2 min read • Mon, 16th Oct 2023
Moonpig & Comms365 partner for logistics facilities communication
Supply Chain

Moonpig & Comms365 partner for logistics facilities communication

Comms365 provides mobile data internet connectivity to eCommerce giant Moonpig's logistics facility, ensuring 24/7 connectivity and supporting business growth.

By Sean Mitchell • 2 min read • Sat, 14th Oct 2023
SearchInform expands in MENA with unique information security outsourcing service
Data Analytics

SearchInform expands in MENA with unique information security outsourcing service

SearchInform launches unique information security outsourcing service in MENA region, offering comprehensive protection for businesses.

By Imee Dequito • 3 min read • Fri, 13th Oct 2023
Bitkub Exchange selects Freshworks to boost customer support
Productivity

Bitkub Exchange selects Freshworks to boost customer support

Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.

By Staff Writer • 3 min read • Fri, 13th Oct 2023
Xero integrates GenAI for quicker, precise customer support
Fintech

Xero integrates GenAI for quicker, precise customer support

Xero has integrated a Generative AI solution in Xero Central to enhance user experience, providing accurate support answers and revolutionising the platform.

By Imee Dequito • 3 min read • Thu, 12th Oct 2023
The importance of conversational AI in contact centres
Unified Communications

The importance of conversational AI in contact centres

8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.

By Sean Mitchell • 3 min read • Tue, 10th Oct 2023
43% of DX Pros lack insight on customer preferences
Customer Experience

43% of DX Pros lack insight on customer preferences

Almost half of digital experience professionals lack insight into customer preferences on their apps and websites.

By Sean Mitchell • 3 min read • Mon, 9th Oct 2023
Riz Karim appointed as Chief Customer Officer at ECI Software Solutions
Professional services

Riz Karim appointed as Chief Customer Officer at ECI Software Solutions

ECI Software Solutions appoints Riz Karim as Chief Customer Officer to enhance customer support globally in various industries.

By Imee Dequito • 3 min read • Wed, 20th Sep 2023
Transforming Enterprise Experience: CSPs' Holistic Customer Journey Approach
Customer Experience

Transforming Enterprise Experience: CSPs' Holistic Customer Journey Approach

The journey to enhancing the customer experience for CSPs is an intricate undertaking that requires careful attention at every touchpoint.

By Zoltan Losteiner • 5 min read • Mon, 28th Aug 2023
Neat ramps up channel support and leadership within ANZ
Digital Entertainment

Neat ramps up channel support and leadership within ANZ

Neat is ramping up partner and customer support across ANZ due to the increased demand from organisations seeking next-generation video technology.

By Kaleah Salmon • 3 min read • Thu, 24th Aug 2023
Deputy Expands Leadership Team with Two Key appointments
Customer Experience

Deputy Expands Leadership Team with Two Key appointments

Australian software platform, Deputy, aims to bolster international expansion by appointing its first-ever Chief Customer Officer and SVP Head of EMEA.

By Imee Dequito • 2 min read • Thu, 22nd Jun 2023

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