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Editor interview Stories - Page 2

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Editor interview stories

'Self-learning' AI big boon for Qualtrics' CX
Unified Communications

'Self-learning' AI big boon for Qualtrics' CX

Companies using AI for customer experience are cutting churn and lifting revenue, with Qualtrics saying richer feedback can triple insights.

By David Shilovsky • 5 min read • Last month
Sage branding itself on trust in AI world of 'big voices'
Data Analytics

Sage branding itself on trust in AI world of 'big voices'

Trust is emerging as a selling point for finance software as Sage warns that opaque AI can leave CFOs answerable for costly errors.

By Jake MacAndrew • 5 min read • Last month
Exclusive: Denodo's Dominic Sartorio on perfect data vs the right data
Virtualisation

Exclusive: Denodo's Dominic Sartorio on perfect data vs the right data

Trust in enterprise AI is being undermined as Denodo research finds most firms still lack live, context-aware data for production use.

By Jake MacAndrew • 5 min read • Last month
Google Cloud CEO sets out enterprise AI agent plan
Digital Transformation

Google Cloud CEO sets out enterprise AI agent plan

Enterprises will get one place to build, govern and run AI agents, as Google Cloud expands Gemini Enterprise across models, data and security.

By Sean Mitchell • 5 min read • Last month
Google flags urgency as AI reshapes cyber threats
Digital Transformation

Google flags urgency as AI reshapes cyber threats

Patching delays now carry greater risk as Google says AI is helping attackers scale intrusions, speed up breaches and automate operations.

By Sean Mitchell • 5 min read • Last month
Exclusive: Google Cloud reshaping finance with agentic AI
Digital Transformation

Exclusive: Google Cloud reshaping finance with agentic AI

Banks must move beyond isolated pilots if they want agentic AI to deliver enterprise-wide gains, Google Cloud says.

By Sean Mitchell • 4 min read • Last month
Exclusive: Google Cloud on the road to autonomous SecOps
Cloud Security

Exclusive: Google Cloud on the road to autonomous SecOps

The new tools could cut analysts’ manual threat-response work from days to minutes as Google Cloud pushes SecOps towards an autonomous SOC.

By Sean Mitchell • 4 min read • Last month
Geotab: Now's the time to get a grip on fuel consumption
Supply Chain

Geotab: Now's the time to get a grip on fuel consumption

Fleet operators could save millions by using telematics to curb idling, harsh driving and waste as fuel prices keep climbing.

By Donovan Jackson • 5 min read • Last month
Exclusive: Google Cloud accelerates shift to agentic data
Digital Transformation

Exclusive: Google Cloud accelerates shift to agentic data

Enterprises may soon design data systems for AI agents rather than staff, as Google Cloud adds real-time context, automation and cross-cloud access.

By Sean Mitchell • 5 min read • Last month
Exclusive: Adobe ANZ chief on AI adoption trends
Digital Transformation

Exclusive: Adobe ANZ chief on AI adoption trends

AI is increasingly moving into live use across Australia and New Zealand, as regulated sectors test deployments while CEOs chase productivity gains.

By Sean Mitchell • 5 min read • Last month
Exclusive: Google sees success with niche AI playbooks
Manufacturing

Exclusive: Google sees success with niche AI playbooks

Enterprises are under pressure to prove AI returns as Google pushes reusable, sector-specific playbooks into production across 19 industries.

By Sean Mitchell • 5 min read • Last month
Google sees retail success with agentic commerce push
Unified Communications

Google sees retail success with agentic commerce push

Retailers are using Google’s new AI suite to speed up shopping and support, with Bunnings already live and UCP adoption starting to grow.

By Sean Mitchell • 4 min read • Last month
Exclusive: Grafana Lab's Jen Villa on targeting the AI observability gap
Unified Communications

Exclusive: Grafana Lab's Jen Villa on targeting the AI observability gap

The new tools aim to help firms spot faulty AI outputs and data risks sooner as production deployments outpace monitoring methods.

By Jake MacAndrew • 4 min read • Last month
Exclusive: How Adobe showcases its innovation engine
DevOps

Exclusive: How Adobe showcases its innovation engine

Ideas from across Adobe are vetted live at Summit, and some have gone on to become products after further testing and hardening.

By Sean Mitchell • 3 min read • Last month
Netskope's Tony Burnside - visibility is key to AI security
Cloud Security

Netskope's Tony Burnside - visibility is key to AI security

AI tools are creating hidden east-west traffic that security teams struggle to monitor, raising the risk of data leakage and compromise.

By Anthony Caruana • 4 min read • Last month

Stories from Other Regions

Editor interview stories

Pepperstone Crypto: Digital assets go mainstream as investors take control of financial future
Crypto

Pepperstone Crypto: Digital assets go mainstream as investors take control of financial future

Clearer rules and institutional flows are making digital assets easier for Australians to trade, particularly younger investors seeking diversification.

By Donovan Jackson • 4 min read • Last month
AI hallucinations 'symptom not disease' in Canada's courts
Digital Transformation

AI hallucinations 'symptom not disease' in Canada's courts

Canadian courts are treating AI mistakes as a human responsibility, after chatbot errors and false citations have already triggered damages and costs awards.

By Jake MacAndrew • 6 min read • Last month
Kia Ora New Zealand: Microsoft AI Tour delivers a dose of He Tangata
Digital Transformation

Kia Ora New Zealand: Microsoft AI Tour delivers a dose of He Tangata

Microsoft is betting on AI training to ease workplace fears, after pledging to skill another 200,000 people in New Zealand.

By Donovan Jackson • 5 min read • Last month