International Data Corporation (IDC) stories - Page 2

Talkdesk has launched its Knowledge Creator feature, leveraging generative AI to transform customer service knowledge bases and improve agent support.

Hyland has launched an AI-driven strategy aimed at evolving enterprise content management, enhancing automation, and user experiences across industries.

Qualtrics has launched its innovative Experience Agents, set to revolutionise customer and employee interactions with immediate, personalised responses.

Zscaler has unveiled its Asset Exposure Management tool, enhancing organisations' asset risk management within its Continuous Threat Exposure Management framework.

Trend Micro has launched Trend Cybertron, a novel AI-driven cybersecurity model designed to enhance threat prediction and prevention using vast global data.

Akamai Technologies has unveiled a Managed Container Service, enhancing user experiences by running workloads closer to users across over 700 cities.

Medallia has appointed Fabrice Martin as Chief Product Officer, bringing over 30 years of experience to enhance its customer experience solutions.

Boomi has launched its new API Management solution designed to tackle API sprawl, especially for firms leveraging generative AI in their applications.

OutSystems has launched its AI-driven digital worker, Mentor, on the OutSystems Developer Cloud to enhance software development efficiency and quality.

IFS has announced record financial results for the year ending December 31, 2024, with ARR exceeding EUR €1 billion driven by strong demand for Industrial AI solutions.

A recent IDC report reveals the growing significance of automation and AI in firewall policy management, predicting a $15.3 billion market by 2028.

Seagate Technology has begun shipping Exos M hard drive samples with capacities up to 36TB, utilising its Mozaic 3+ platform to enhance data storage solutions.

New Relic has appointed Simon Lee as Senior Vice President and Managing Director for Asia-Pacific and Japan, aiming to drive growth in observability solutions.

China has become the largest global market for wrist-worn devices, leading shipments at 45.8 million units, driven by a 20.1% year-on-year growth.

Global shipments of wearable devices are set to rise by 6.1% in 2024, hitting 538 million units, although growth is expected to slow in 2025.

The Indian IT services market surged to USD $7.4 billion in the first half of 2024, boosted by digital transformation and cloud migration efforts.

Huawei leads the global wearables market with a 44.3% year-on-year shipment increase, securing a 16.9% market share in 2024 despite a downturn.

Amperity has been named one of North America's fastest growing firms in Deloitte's 2024 Technology Fast 500, spotlighting its AI-centric customer data solutions.

Trend Micro has unveiled new AI-driven security solutions to bolster cloud safety for healthcare organisations, enhancing data protection and compliance.

A mere 10% of businesses in key Asian markets are ready to adopt experience-orchestrated models, highlighting significant data management challenges.