Loyalty programmes stories
Brands can now tailor automated service to their own rules as Klaviyo opens its Customer Agent AI tool to custom functions and integrations.
Restaurants and retailers are seeking more control over customer data as the Singapore startup readies its first overseas push into Germany.
Merchants could soon get payments, loyalty, lending and checkout tools from one supplier as firms chase fuller control of commerce.
Control of AI-led shopping standards is widening as five more firms join the Universal Commerce Protocol body, doubling its council to 10.
The move gives the Dutch payments group a bigger role in merchants’ pricing and promotions, as it seeks to unify online and store sales.
Retailers could speed service and cut fulfilment costs as Manhattan embeds AI agents, real-time checkout tools and simulation into its omni platform.
Customer engagement gains, including a USD $1 billion revenue impact at Lenovo, topped Adobe’s 2026 Experience Maker Awards shortlist.
Retailers can now keep refunds, rewards and gift cards in one balance, reducing friction for shoppers and fees for brands.
Cardholders will get protection from AI agent mistakes as the payments group extends its network safeguards to software-led purchases.
Retailers are under pressure to cut acquisition costs as the two-day online event examines how loyalty schemes can boost repeat purchases and margins.
AI shopping agents, stricter sustainability rules and tougher cross-border compliance are set to reshape online retail by 2026.
The first 90 days after sign-up now decide whether restaurant loyalty members become regulars or churn, the report says.
Retailers risk losing sales as shoppers expect offers and recommendations to update instantly, not hours after they signal intent.
Control of the merged UK mobile venture gives Vodafone a freer hand as regulators monitor competition safeguards and network investment promises.
Supermarkets face mounting pressure to match online deals, as 78% of UK shoppers now expect in-store prices to mirror digital offers.
Despite widespread trust and security fears, 15% of Singapore consumers have used autonomous AI in the past six months, EY found.
Britons are far more likely to reject changing grocery prices than embrace them, with fairness and clear pricing still driving loyalty.
Shoppers using AI tools are increasingly valuable to retailers, even as Adobe finds product pages still lag in machine readability.
Shoppers in Malaysia will gain a single AI-led journey across AEON services as the retailer starts linking buying, payments and rewards with Google Cloud.
Brands shifting away from fragmented marketing tools helped Maestra add USD $833,000 in new annual recurring revenue last quarter.