Loyalty programmes Stories - Page 2

Global Stories

Loyalty programmes stories

Blackhawk launches digital wallet for unified stored value

Retailers can now keep refunds, rewards and gift cards in one balance, reducing friction for shoppers and fees for brands.

By Karen Joy Bacudo • 4 min read • Fri, 17th Apr 2026

Fintech

American Express launches AI commerce kit & protection

Cardholders will get protection from AI agent mistakes as the payments group extends its network safeguards to software-led purchases.

By Karen Joy Bacudo • 4 min read • Wed, 15th Apr 2026

Customer Experience

LoyaltyLion returns with Loyalty Connect retention event

Retailers are under pressure to cut acquisition costs as the two-day online event examines how loyalty schemes can boost repeat purchases and margins.

By Joseph Gabriel Lagonsin • 3 min read • Mon, 13th Apr 2026

Digital Transformation

5 eCommerce trends set to define 2026

AI shopping agents, stricter sustainability rules and tougher cross-border compliance are set to reshape online retail by 2026.

By Bobby Joseph • 7 min read • Fri, 10th Apr 2026

Customer Experience

Paytronix loyalty report spotlights early retention gap

The first 90 days after sign-up now decide whether restaurant loyalty members become regulars or churn, the report says.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 8th Apr 2026

Customer Experience

Delivery options drive AI shopping decisions, Ingrid finds

Delivery details are now as decisive as product recommendations, with 61% of shoppers saying they can make or break an AI-led purchase.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 1st Apr 2026

Digital Transformation

5 mobile-first strategies to ensure contact data quality

Poor mobile data quality can cost retailers deliveries, revenue and loyalty as shoppers switch devices and systems leave records incomplete.

By Greg Brown • 5 min read • Wed, 1st Apr 2026

Digital Transformation

Custom Travel Solutions launches RouteStack for AI bookings

The move could let travellers book hotels inside chatbots without restarting searches, as AI assistants gain live inventory access and checkout links.

By Sofiah Nichole Salivio • 4 min read • Fri, 27th Mar 2026

Digital Transformation

Asia-Pacific airlines lead global inflight Wi-Fi adoption

Passengers on Asia-Pacific legacy carriers are far more likely to get onboard internet, with 95% of fleets now partly or fully equipped.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 26th Mar 2026

Fintech

Spade raises USD $40 million to boost payments data

Banks and fintechs are increasingly using payments data for fraud checks and rewards as Spade expands its merchant-matching platform with fresh funding.

By Karen Joy Bacudo • 4 min read • Thu, 26th Mar 2026

Digital Transformation

Klaviyo unveils AI Composer for marketing campaigns

Klaviyo has launched Composer, an AI tool that drafts data-driven marketing campaigns from plain-language prompts, now in private beta.

By Mark Tarre • 4 min read • Wed, 25th Mar 2026

Data Analytics

Points, personalisation and innovation: How industry leaders are redefining loyalty

AI is turning loyalty members into “segments of one”, as Asia Pacific leaders shift from flashy tech to invisible, always-relevant rewards.

By Eagle Eye • 4 min read • Tue, 24th Mar 2026

Software-as-a-Service

Circles, Airwallex bring embedded finance to global telcos

Circles partners with Airwallex to plug embedded banking into CirclesX, letting telcos launch financial services across more than 70 markets.

By Karen Joy Bacudo • 4 min read • Thu, 19th Mar 2026

Stories from Other Regions

Loyalty programmes stories

Digital Transformation

AEON360 teams with Google Cloud on AI shopping push

Shoppers in Malaysia will gain a single AI-led journey across AEON services as the retailer starts linking buying, payments and rewards with Google Cloud.

By Sofiah Nichole Salivio • 4 min read • Mon, 20th Apr 2026