Messaging stories
Newo raises USD $25m to grow AI voice agents that answer calls for small businesses, after revenue doubled late 2025 amid rising demand.
Enreach and Cataleya team up to launch a white-label UCaaS platform for APAC service providers, targeting booming cloud comms demand.
Retail brands will send a record 3.9 billion messages in the 2025 shopping season, up 15%, as AI and richer digital channels boost customer engagement.
Paytronix launches Journey Builder, an AI tool that automates personalised marketing campaigns for restaurants and convenience stores in real time.
Alcatel-Lucent Enterprise has launched its Rainbow Hub cloud platform in Australia, enhancing unified communications for businesses via local partnerships.
Sinch launches Model Context Protocol to enable AI agents to handle compliant real-time messaging, voice, email, and verification across channels globally.
Sinch has named Angus Mansfield as Vice President of Channel Sales for APAC, aiming to expand partnerships and boost growth in the region's booming customer communications market.
In APAC, the rise of generative AI is reshaping customer experience, with 30% of Indian firms planning major investments in the technology over the next 18 months.
Twilio has honoured 16 startups at the 2024 AI Startup Searchlight Awards for their innovative use of Twilio's tools to enhance customer engagement.
A recent study by Sinch reveals over 70% of brands view Rich Communication Services as a key channel for customer communication in five years.
Symbio Holdings has launched Scam Shield, an AI system designed to enhance scam detection in voice and messaging services, starting in Australia.
Cloudflare introduces Plexi to verify public keys in end-to-end encryption for messaging apps, starting with WhatsApp, enhancing user trust and security.
8x8 rolls out AI-powered customer view, workforce tools and richer WhatsApp flows to cut contact centre handling times and boost planning.
Australian tech firm Spacetalk unveils the Freedom Platform app to centralise family safety, privacy and wellbeing across smart devices and wearables.
Electronic Frontiers Australia disputes government claims that age assurance tech is private and robust, citing flawed methodology and privacy risks.
Kerv has launched Guardian Assurance to help regulated firms like financial and legal services improve compliance and recording of communications.
Psychologist Andrew Boxer reveals how texting, calls and voice notes reflect personalities and impact modern relationships amid growing screen time.
Singapore's Travelgoogoo launches Travelgoogoo365, offering a £14 annual global eSIM membership with unlimited messaging across 123 destinations worldwide.
Transform Trust enhances staff communication using TrilbyTV's digital signage, promoting clearer messaging across 26 schools in Nottinghamshire and Derbyshire.
Melanoma Institute Australia signs five-year deal with RingCentral to deploy RingEX UCaaS platform across 12 clinics, enhancing communication and patient care.
