NPS stories

Whatfix study says firms risk USD $10.9m a year from weak digital adoption as AI investment outpaces staff use of new tools.

AskNicely unveils Ask NiceAI to help managers at multi-site service businesses turn scattered customer feedback into faster, data-backed action.

Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.

OutSystems named a Leader in G2's Spring 2026 AI Agent Builders Grid, after earning top scores for ease of admin, trust and governance.

Circles partners with Airwallex to plug embedded banking into CirclesX, letting telcos launch financial services across more than 70 markets.

Circles.Life rolls out Zerofy Cashback Card in Singapore, touting instant, uncapped rewards on global spend via Airwallex and Visa.

OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.

Confluent says organisations must shift to governed data streaming, with AI agents making millisecond decisions at scale.

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

TMF reports GBP £32 million margin boost after deploying Enate's orchestration platform to streamline services and expand automation.

Teradata claims over 150 large-scale AI deployments in 2025 as enterprises shift from pilots to governed, production-grade roll-outs.

Hexaware Technologies appoints Aditya Jayaraman as India Country Head to lead growth and technology transformation across enterprises and global centres.

Synoptek appoints Syriac Joswin as Chief Revenue Officer to fuel global growth and strengthen its market position through strategic leadership and innovation.

InMoment has introduced generative AI to its Conversational Intelligence solution, enabling companies to enhance customer insights and engagement across various feedback channels.

Colt Data Centre Services has cut global greenhouse gas emissions by 40% since 2019, keeping on track for its 1.5°C 2030 targets.

Qualtrics and Bain & Company are to broaden their partnership to spur customer experience innovation, merging Qualtrics' AI tech with Bain's customer experience methods for faster, cost-effective improvements.

Kentico maintains market leadership for the fourth year running, according to the Spring 2024 G2 Grid Report for Digital Experience Platforms.

Australian start-up SourseAI bags $3m in Series A funds led by Centerstone Capital, aiming to expand its AI telecoms platform globally.

It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.

Automated CX platform, Cyara, expands executive team with three global appointments including Chief Sales Officer, VP of Products, and VP of Growth.