Opinion stories
Contact centres in Australia and New Zealand embrace AI for efficiency but face challenges in rebuilding trust and support for human agents amid rising job anxieties.
Australian firms tackle the surge of unstructured data-up to 90% of enterprise info-using policy-driven automation to boost control and compliance.
Retailers must embrace technology and end-to-end planning to meet soaring consumer demands and excel in the 2025 peak shopping season.
Treat AI like an intern, not a partner: start with small tasks, verify accuracy, and only promote its role once reliability is proven to manage risk effectively.
AI boosts efficiency in professional services, but human expertise and trust remain crucial, driving a new value and pricing model in law and finance.
The US manufacturing slowdown reflects structural shifts and post-boom normalisation, with rising AI investment reshaping the sector amid tariff pressures.
Canadian brands focus on authentic storytelling and earned media to build lasting visibility amid tariffs and rising costs. Short-term campaigns no longer suffice.
The 90s ERP boom led to costly legacy systems, warning companies today against rushed AI investments without strategy and quality data management.
Recruitment agencies rushing candidate submissions without consent risk privacy breaches, ethical issues, and damaged trust, experts warn.
AI-powered smart matching tech is helping SMEs hire faster and fairer, focusing on skills over CVs to tackle talent shortages and rising recruitment costs.
Modern cloud-based LIMS streamline complex diagnostic workflows, cutting Next Generation Sequencing labs' turnaround times without compromising accuracy or safety.
AI can help slash contact centre staff turnover in 2026 by boosting agent engagement, cutting routine tasks, and enhancing job satisfaction with smart tools.
Australia's travel industry eyes conversion APIs to boost ad targeting and campaign returns amid rising demand and privacy-driven tracking changes.
Australia faces rising state-sponsored cyberattacks on critical infrastructure, prompting stricter government measures and a human-focused defence approach.
Konica Minolta Australia celebrates 20 years of bizhub, marking two decades of innovation shaping print and document management technology.
Decades of domain expertise remain the key competitive edge AI cannot replicate, requiring painstaking human curation, not quick automation, to harness effectively.
Australia's data centres will soon consume more electricity than Japan, driven by AI demand and the push for greener, energy-efficient infrastructure.
Crypto adoption stalls near 20% in Australia amid regulatory fears, but clear rules could boost trust and unlock widespread growth and investment potential.
Cloud-managed networking is revolutionising enterprise IT, turning networks into strategic assets that boost agility, security, and innovation across businesses.
Banks can speed up the home energy transition by offering green mortgages that fund retrofits, lowering costs and cutting household emissions effectively.
