Productivity stories
Customer experience buyers are rewarding platforms that tie service quality to revenue gains, with RingCentral standing out in Metrigy's latest study.
Atera will waive all fees for Robin if the autonomous IT agent fails to resolve 50% of targeted technical tickets within 90 days.
AI will strip out manual work in accounts payable, but finance leaders must decide whether to cut headcount or turn the function to oversight.
The new specialisation should help healthcare and life sciences firms use governed AI and data tools to speed trials, discovery and patient insights.
Milestone study finds XProtect users achieved a 133% ROI over three years, with security investigations up to 60% faster.
AI in life sciences is boosting workflows rather than replacing scientists, as firms navigate regulation, data risks and uneven adoption across markets.
It aims to reduce alert fatigue for security teams, with one beta customer processing 14 million daily alerts in minutes instead of hours.
Life sciences firms could avoid costly FDA review delays as the software flags conflicting claims across filings before submissions are sent.
Enterprises using Kyndryl Bridge have seen fewer outages and lower maintenance costs as AI flags IT risks before systems fail.
Users of ABBYY systems will be able to add handwriting recognition and fraud checks without replacing existing document workflows.
The pilot suggests tokenised Treasury redemptions could settle across borders in seconds, bypassing traditional banking cut-off windows.
Finance teams are being given a clearer way to test whether AI translation can cut meeting costs, as Wordly unveils a new ROI calculator.
The update could help smaller firms handle more customer enquiries without adding staff, as RingCentral adds SMS, WhatsApp and queue support.
Operations teams could cut weeks of manual work as Deel opens Akai, already handling 100,000 cases a month, to external users.
Skills shortages are now the biggest obstacle as predictive maintenance adoption in UK factories climbs from 9% to 22%.
Credas says digital identity checks are more decisive, with manual referrals falling to 3%-4% a year as identity fraud stays a concern.
Business leaders say burnout is a hard financial risk, urging employers to build mental health into job design, leadership and daily operations.
Melbourne supermarket network uses AIBUILD to connect sales, stock and deliveries, with real-time systems now handling more than 2,000 orders a day.
Deloitte says NZ firms must redesign jobs and systems for the AI era as robotics, cyber risk and labour shortages reshape work.
The award spotlights rising demand for software that helps refurbishers resell compliant devices faster as second-life tech sales expand.
