Global Stories

App of the Week: Orchestra

Orchestra revolutionises task management with seamless email integration and real-time collaboration features, making it more than just another To Do app.

By Staff Writer • 3 min read • Wed, 25th Apr 2012

Customers

Online helpdesk spreads satisfaction in NZ - Updated

New Zealand tops Zendesk's global customer satisfaction poll at 95%, while the French lag at 57%. Now, a new charity-linked plan boosts philanthropy.

By Staff Writer • 2 min read • Wed, 1st Feb 2012

Software

Call-centre software offers real-time speech analysis

Interactive Intelligence's new software, CIC 4.0, provides real-time speech analysis, enabling managers to intervene during live customer interactions.

By Staff Writer • 1 min read • Thu, 14th Jul 2011

Stories from Other Regions

Blue Coat

Cloud-based malware defence strengthened

Blue Coat enhances cloud-based WebPulse with new malware defences, allowing seamless protection for 70 million users without needing software updates.

By Staff Writer • 1 min read • Wed, 15th Sep 2010

Global Stories

App of the Week: Orchestra

Online helpdesk spreads satisfaction in NZ - Updated

Call-centre software offers real-time speech analysis

Stories from Other Regions

Cloud-based malware defence strengthened

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