Returns stories
AI shopping agents, stricter sustainability rules and tougher cross-border compliance are set to reshape online retail by 2026.
DHL opens a 21,000m² Erskine Park warehouse to boost tech and auto spare parts distribution, returns handling and energy-efficient logistics.
ShipStation rolls out expanded fulfilment, inventory and returns tools in Australia and New Zealand to unify eCommerce operations.
Retailers risk USD $796bn in losses from returns and shrink in 2025, with omnichannel gaps fuelling preventable fraud and abuse.
Chargebacks surge after record online holiday sales, with USD $181 billion in returns putting retailers' first-quarter profits at risk.
Klaviyo forecasts 2026 surge in AI voice shopping, automated returns and connected-device purchases reshaping how consumers buy.
Blue Yonder rolls out fresh AI tools to tighten retail planning, boost fulfilment accuracy and speed up warehouse and logistics decisions.
Retailers urged to brace for early-year spike in chargebacks as mobile shopping and buy now, pay later fuel record US holiday spend.
Value for money drives online customer sentiment three times more than price, delivery speed or product quality, a study of reviews finds.
US holiday online sales hit a record USD $257.8 billion as shoppers shifted to mobiles, Buy Now Pay Later and generative AI search tools.
Shoppers in the UK and US now value reliable, transparent deliveries and returns over speed alone, new research from Locus suggests.
Trust still trumps speed for refunds and complaints, with 90% of UK shoppers preferring human help on complex retail issues.
Retailers could trim refunds, service queries and fraud losses as the new suite uses data from 200 million shoppers to automate post-purchase changes.
The deal gives retailers a single system for fulfilment, shipping and returns, serving more than 400 customers across Europe.
Shoppers are abandoning purchases and sending goods back as missing or inaccurate details undermine confidence, according to new Akeneo research.
UK shoppers value accurate parcel tracking and honest delivery updates far more than rapid shipping promises, a new Locus survey suggests.
Loop integrates Sendcloud into Ship by Loop 2.0, giving Shopify merchants wider UK and EU carrier choice for simpler, label-free returns.
Amazon, Temu and Shein are forcing Australian retailers to speed up delivery, fix fulfilment bottlenecks and rethink toughened returns.
E-commerce growth is shifting across Europe, with Central and Eastern Europe and the Nordics surging as returns and AI reshape online retail.
Kaleidoscope.com urges UK firms to treat mid-January as the real start of Q1 planning, warning December forecasts are built on distorted data.
