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Twilio launches embeddable Flex contact centre for apps
Unified Communications

Twilio launches embeddable Flex contact centre for apps

Businesses can now embed contact centre functions into apps as Twilio adds a Flex SDK, Salesforce Voice integration and new pricing.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Leapwork launches AI-driven continuous validation platform
Virtualisation

Leapwork launches AI-driven continuous validation platform

Enterprises under release pressure can now test more quickly, as Leapwork combines functional automation, performance testing and AI orchestration in one platform.

By Sean Mitchell • 4 min read • Last month
iManage appoints Ryan Begin & David Zember to partner roles
Document Management

iManage appoints Ryan Begin & David Zember to partner roles

The hires aim to strengthen iManage’s partner network as software buyers demand more integrations, automation and broader customer support.

By Mark Tarre • 4 min read • Last month
Minor Hotels unveils global AI platform with Google
Unified Communications

Minor Hotels unveils global AI platform with Google

The hotel group expects the new system to unify guest data and privacy controls across 640 properties, with full rollout due in 2026.

By Mark Tarre • 5 min read • Last month
Accordion buys A5 to deepen Salesforce consultancy
Customer Relationship Management

Accordion buys A5 to deepen Salesforce consultancy

The deal gives private equity clients wider Salesforce support across sales, pricing and revenue systems, plus delivery teams in three regions.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Flip appoints Amy McDonnell and Lee Nadler to C-suite roles
Digital Transformation

Flip appoints Amy McDonnell and Lee Nadler to C-suite roles

The voice AI company is scaling after fresh funding, as new executives aim to deepen ties with enterprise clients across retail and healthcare.

By Mark Tarre • 4 min read • Last month
Whatfix study warns AI adoption gap costs mid-sized firms
Software-as-a-Service

Whatfix study warns AI adoption gap costs mid-sized firms

Poor digital adoption could cost a mid-sized enterprise USD $10.9 million a year, as staff struggle to use AI tools effectively.

By Kaleah Salmon • 4 min read • Last month
Salesforce adds Slackbot features to boost CRM work
Customer Relationship Management

Salesforce adds Slackbot features to boost CRM work

The update could save sales staff hours on admin by letting Slackbot log calls, update CRM records and trigger workflows from chat.

By Mark Tarre • 4 min read • Last month
Zapier & Rillet launch finance workflow integration
Customer Relationship Management

Zapier & Rillet launch finance workflow integration

Finance teams can now cut manual close and approval work as Rillet links its ERP to more than 8,000 apps on Zapier.

By Catherine Knowles • 3 min read • Thu, 26th Mar 2026
CrowdStrike launches Charlotte AI AgentWorks ecosystem
Hyperscale

CrowdStrike launches Charlotte AI AgentWorks ecosystem

Security teams can now build custom AI agents in Falcon as CrowdStrike opens its platform to partners including Accenture, AWS and OpenAI.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 26th Mar 2026

Stories from Other Regions

Salesforce stories

Experts react to UK £500 million sovereign AI unit
Semiconductors

Experts react to UK £500 million sovereign AI unit

The new fund is intended to boost growth while giving the UK more control over data, chips and AI systems used by public services.

By Shannon Williams • 4 min read • Last month
TCS launches AI job training with Cincinnati & Salesforce
EduTech

TCS launches AI job training with Cincinnati & Salesforce

Final-year students in Cincinnati will get paid AI training and a route into TCS roles through a three-month university-linked scheme.

By Sean Mitchell • 4 min read • Last month
Platforms, sovereignty and global growth at Cavell Summit Europe
Unified Communications

Platforms, sovereignty and global growth at Cavell Summit Europe

Platform-led buying is squeezing telcos, forcing providers to adapt to sovereignty rules and global licensing hurdles to keep growth on track.

By Mike Mills • 4 min read • Last month
Genesis Energy completes four-month systems overhaul
DevOps

Genesis Energy completes four-month systems overhaul

Thousands of Genesis Energy customers should see faster billing and better service after a compressed four-month overhaul of core systems.

By Joseph Gabriel Lagonsin • 3 min read • Last month
David Hyman launches monō ai to scale enterprise AI
Digital Transformation

David Hyman launches monō ai to scale enterprise AI

Backed by its founders, the AI venture is targeting firms struggling to turn pilots into measurable gains as demand grows across regulated industries.

By Kaleah Salmon • 4 min read • Last month
S-Docs adds CAC & PIV signatures for federal agencies
Software-as-a-Service

S-Docs adds CAC & PIV signatures for federal agencies

Federal agencies could cut printing and mailing delays as S-Docs brings card-based identity checks into Salesforce signing workflows.

By Sean Mitchell • 3 min read • Fri, 27th Mar 2026
HG Insights launches AI platform for revenue growth
Data Analytics

HG Insights launches AI platform for revenue growth

The platform aims to help sales teams cut tools and improve targeting by combining account, contact and intent data with AI agents.

By Catherine Knowles • 4 min read • Thu, 26th Mar 2026