Service level agreement (SLA) Stories - Page 2

Global Stories

Service level agreement (SLA) stories

Optimising TCO for data-intensive technologies and applications

Australian data centres, valued at US$6.81 billion in 2024, cut costs and boost efficiency by adopting high-capacity HDDs to manage surging AI and cloud data.

By Stefan Mandl • 3 min read • Wed, 16th Jul 2025

Semiconductors

SentinelOne launches Singularity AI SIEM for AWS Marketplace

SentinelOne has launched its Singularity AI SIEM on AWS Marketplace, enabling customers to boost threat detection and response with AI-powered security tools.

By Kaleah Salmon • 3 min read • Wed, 18th Jun 2025

Virtualisation

HPE unveils new AI-ready switches & WiFi 7 for enterprises

HPE unveils new AI-ready CX 10K switches and WiFi 7 access points, boosting enterprise networking performance and security for AI and IoT workloads.

By Sean Mitchell • 4 min read • Thu, 29th May 2025

Ransomware

Arctic Wolf launches Incident360 Retainer for cyber resilience

Arctic Wolf launches Incident360 Retainer, blending proactive readiness with full incident response, promising up to 70% savings on major cyberattack recovery costs.

By Melania Watson • 3 min read • Fri, 16th May 2025

Customer Relationship Management

NICE & ServiceNow partner on AI to unify customer service

NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.

By Shannon Williams • 4 min read • Thu, 8th May 2025

Application Security

Checkmarx One brings cloud security tools directly into IDEs

Checkmarx integrates its Application Security Posture Management into IDEs, enhancing developer experience by streamlining vulnerability management and boosting AppSec efficiency.

By Catherine Knowles • 3 min read • Mon, 28th Apr 2025

Fibre

Speedcast surpasses sale of 10,000 Starlink kits milestone

Speedcast has surpassed the sale of 10,000 Starlink kits, marking a significant milestone in their connectivity solutions for enterprise and maritime sectors.

By Sean Mitchell • 2 min read • Thu, 21st Nov 2024

Software-as-a-Service

HPE expands AI capabilities in Aruba Networking Central

HPE expands its AI-powered network management solution, HPE Aruba Networking Central, adding new AI capabilities and third-party monitoring integration.

By Imee Dequito • 3 min read • Wed, 25th Sep 2024

Unified Communications

UK excels in customer satisfaction & IT service delivery

Freshworks report reveals generative AI impact on UK business performance, boasting of rapid customer response times and high satisfaction scores.

By Shannon Williams • 3 min read • Thu, 9th May 2024

Generative AI

DataStax to boost RAG use cases with NVIDIA integration

DataStax is set to enhance retrieval-augmented generation use cases through its new integration with NVIDIA, providing faster and cost-effective AI data solutions.

By Tom Raynel • 3 min read • Thu, 21st Mar 2024

Storage

Hitachi Vantara and Cisco sign two new global partnership agreements

Hitachi Vantara partners with Cisco to integrate its storage products with Cisco technologies, becoming a leading data centre and hybrid cloud provider.

By Catherine Knowles • 3 min read • Wed, 14th Jun 2023

Network Infrastructure

Four ways an infrastructure-as-a-service approach accelerates business speed

Over the last 18 months, technology has enabled businesses to adapt to rapidly changing market conditions, innovate and grow.

By Adrian Iannessa • 5 min read • Wed, 17th Nov 2021

Unified Communications

8x8 says it's raising the bar for cloud communications with 99.999% global uptime SLA

8x8's XCaaS solution offers 99.999% uptime and guarantees reliability for organisations with hybrid workforces.

By Staff Writer • 2 min read • Mon, 16th Aug 2021

Public Cloud

Tackling internal perceptions that SLAs aren't performing

Not all organisations have realised the maturity to recognise when the performance claims of public cloud don't stack up.

By Will Barrera • 4 min read • Mon, 11th May 2020

Stories from Other Regions

Service level agreement (SLA) stories

Digital Transformation

Guernsey awards £1.3m IT contract to Apogee for five years

The States of Guernsey has awarded Apogee a £1.3 million per year, five-year contract to supply IT hardware and support under a new multi-vendor model.

By Catherine Knowles • 4 min read • Fri, 18th Jul 2025

Small Business

Optus slashes Business nbn prices & adds new bundle offers

Optus cuts prices on new Business nbn plans, adding faster speeds, 4G backup, and bundle discounts to support small businesses and simplify consumer choices.

By Melania Watson • 4 min read • Mon, 7th Jul 2025

Migration

Percona announces enterprise support for Valkey users

Percona has unveiled enterprise support for Valkey, an open-source alternative to Redis, following major industry shifts towards restrictive licensing.

By Catherine Knowles • 3 min read • Thu, 6th Feb 2025

Hyperscale

Bitera data centre in Jakarta declares operational readiness

Jakarta's high-tier data centre, Bitera, begins services following successful Level 5 commissioning tests, promising premium reliability, security, and eco-friendly practices.

By Sean Mitchell • 3 min read • Mon, 5th Feb 2024