User experience (UX) stories

Australian SMEs risk a hidden productivity tax as fragmented IT oversight and tool sprawl quietly erode day-to-day business performance.

Keeper rolls out instant multi-account switching and expanded passkey support across mobile and browser to streamline secure access.

Miro launches Engage, an in-canvas tool that blends live polls with AI summaries to keep workshop input and follow-up work in one space.

Skillsoft has appointed Bernard Barbour as Chief Technology and Product Officer to drive AI-led evolution of its Percipio skills platform.

Adobe folds new generative AI into Acrobat Studio, auto-making slide decks, chat-edited PDFs and podcast-style summaries from documents.

Vodafone teams with Netcompany on a global travel eSIM, promising instant, data-only connectivity in 200-plus destinations worldwide.

YouTube sets 2026 agenda with tougher child safety tools, bigger creator payouts and expanded AI across production and viewing.

Monzo launches free HMRC-recognised in-app tax filing for sole traders and landlords, ahead of Making Tax Digital for Income Tax in 2026.

Walmart to embed shopping in Google’s Gemini app, letting users browse and buy Walmart and Sam’s Club items directly via AI chats.

Banks face outages costing USD $1.8 million an hour as New Relic says AI-driven observability becomes vital for risk, CX and resilience.

Betsson adopts Group-IB’s real-time fraud tech to counter rising account takeovers, bonus abuse and payment scams across its platforms.

Worldline and YouLend launch Cash Advance in Belgium and the Netherlands, offering SMEs embedded card-based funding of up to EUR €250,000.

UK shoppers spent a record GBP £26.9bn online over Christmas 2025, as mobile purchases surged and AI-driven referrals leapt from 2024.

Wise forecasts five shifts to speed up cross-border payments by 2026, as new rules, tech links and customer demands reshape the market.

New Zealand design leader Dave Clark dies; agency bearing his name says leadership and ownership stay unchanged under co-founders.

Google has unveiled Disco, a Labs testbed debuting GenTabs, an AI tool that turns browsing activity and prompts into web apps.

OpenAI rolls out USD $8-a-month ChatGPT Go across the US and prepares to trial clearly labelled ads for free and Go users.

Binance restores AUD bank transfers and PayID deposits for all Australian users, easing fiat access after months of card-only funding.

Bolt Insights predicts AI-driven, real-time insight, dynamic personas and a new strategist role for researchers will redefine the sector by 2026.

BT will equip 23,000 easyJet crew and ground devices with eSIM connectivity across 35 countries and 150-plus European airports.