Whatsapp stories

Maestra’s US customer base jumps 144% as DTC brands abandon Klaviyo for a single platform spanning email, personalisation and paid media.

Britons now say thanks more often to AI chatbots and satnavs than to colleagues, as new research reveals a growing ‘digital manners’ trend.

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

One NZ extends Starlink-powered satellite service with limited data apps and WhatsApp calling for eligible phones beyond mobile coverage.

CrowdStrike has split North Korea-linked LABYRINTH CHOLLIMA into three units, two for crypto theft and one for industrial espionage.

Shadow AI tool Clawdbot quietly spreads across workplaces, alarming security teams as staff grant it broad access on unmanaged devices.

McAfee boosts its Scam Detector with instant QR checks and smarter message scanning to counter a surge in personal, AI-powered frauds.

WhatsApp launches Strict Account Settings, a lockdown mode offering tighter privacy and security for journalists and other high‑risk users.

Nearly half of New Zealand’s online daters would consider dating an AI, as loneliness and mistrust reshape how Kiwis seek romance online.

Keyloop moves to acquire Motortech.ai, aiming to embed its AIME conversational agent across Fusion tools used by car dealers worldwide.

Infobip urges UK retailers to use RCS and WhatsApp to cut returns disruption as annual costs are forecast to top GBP £27 billion.

Bitdefender warns of a global surge in fake job emails posing as Amazon, Carrefour and the NHS, stealing data, money and account logins.

Simwood launches on-net conversational AI agents for carriers and MSPs, embedding voice and WhatsApp bots directly into UCaaS networks.

SALESmanago upgrades its eCommerce platform with richer WhatsApp journeys and AI-led recommendations, targeting smarter real-time engagement.

A new Astaroth banking trojan variant hijacks WhatsApp Web to self-spread via chats while silently stealing Brazilian banking credentials.

Babeltext debuts MC-ML-AI, a standard to turn multilingual, multichannel customer chats into completed bookings, transactions and cases.

Salesforce launches Agentforce 360 retail tools to unify AI across marketing, eCommerce and service, promising smoother shopper journeys.

AI-powered ‘Truman Show’ scam uses OPCOPRO app and fake trading rooms in official stores to steal cash and victims’ digital identities.

University of Nottingham Malaysia debuts NOVA AI assistant to give round-the-clock course and admissions guidance to global applicants.

Simwood launches WhatsApp Business voice integration, linking Teams, SIP and UCaaS tools to more than three billion WhatsApp users.