About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon - Page 74
$74 billion loss risk for firms from poor customer service
Tue, 13th Feb 2024
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cx
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martech
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ai
Australian businesses face an annual financial risk of AU$74bn due to poor customer service, reveals Qualtrics' study.
Visa's AI technology thwarts $714m fraud in Australia
Tue, 13th Feb 2024
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ransomware
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phishing
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martech
Visa's AI-powered fraud solution has blocked $714m in attempted scams in Australia, over double the previous year's figure.
Rise in job satisfaction signals 'The Big Stay' among tech youth
Tue, 13th Feb 2024
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recruitment
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employment
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work-life balance
Surge in job satisfaction among young Australian tech professionals signals a shift from 'Great Resignation' to 'The Big Stay'.
Rise in poly-employment among shift workers hits 25-year high
Tue, 13th Feb 2024
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healthtech
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australian bureau of statistics
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deputy
Australian shift workers are increasingly taking on multiple jobs, a trend called 'poly-employment', which has reached a 25-year high.
New Notitia branch amid rising demand for tech services
Tue, 13th Feb 2024
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data analytics
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digital transformation
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martech
Australian tech firm Notitia is to open a third office in Canberra, driven by rising demand for data and tech consulting.
Outdated tech & board ignorance costing businesses
Tue, 13th Feb 2024
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cx
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martech
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ai
Outdated technology and lack of understanding at board level could be causing enterprises to miss out on advantages of modern software.
BigCommerce unveils Catalyst, next-gen storefront technology
Tue, 13th Feb 2024
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apm
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ecommerce
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software development
BigCommerce unveils Catalyst, a next-generation storefront technology set to transform the way brands and retailers operate headless storefronts.
Sophos named Leader in midsize business security by IDC
Tue, 13th Feb 2024
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firewalls
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data protection
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encryption
Sophos soars to Leader status in the IDC MarketScape report for modern endpoint security aimed at midsize businesses.
BlueVoyant warns of rising cyber threats beyond IT perimeters
Tue, 13th Feb 2024
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email security
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cybersecurity
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threat intelligence
BlueVoyant's second report on external cyber defence trends highlights emerging risks beyond IT perimeters, including AI's role in intensifying cyber attacks.
Bridewell reveals top cyber threats to national infrastructure
Tue, 13th Feb 2024
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advanced persistent threat protection
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soc
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mssp
Bridewell's 2024 CyberScape Briefing unveils severe cyber threats impacting critical national infrastructure, including Cobalt Strike usage swell.
JPMorgan Chase leads as AI research powerhouse – report
Tue, 13th Feb 2024
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ai
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edge ai
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hsbc
Newly data by Evident shows JPMorgan Chase's ongoing rise as a leading force in AI research, with a significant increase in output.
Fortinet unveils rugged device for secure 5G capabilities
Tue, 13th Feb 2024
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firewalls
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network infrastructure
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sd-wan
Fortinet has unveiled a robust, compact appliance that intensifies secure networking and 5G connectivity for operational technology environments.
New IBM & NCS partnership to fortify Singapore's data
Tue, 13th Feb 2024
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data protection
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encryption
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quantum computing
IBM and NCS partnership to offer quantum-safe, privacy-enhancing services to Singapore's public agencies and enterprises.
Equinix expands renewable energy commitment with PPA
Tue, 13th Feb 2024
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hyperscale
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dc
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power / energy
Equinix extends its commitment to generating over 1GW of clean energy globally, by executing a new Power Purchase Agreement in Australia.
GigaComm secures more funding to extend ultra-fast network
Tue, 13th Feb 2024
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uc
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telco
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digital divide
Australian firm GigaComm to extend its ultra-fast internet service to more east coast businesses and residential blocks.
Techwave opens Brisbane office, enhances Aussie operations
Tue, 13th Feb 2024
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digital transformation
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rpa
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collaboration
Techwave has opened a new office in Brisbane, enhancing its Australian operations and reaffirming its commitment to collaboration and innovation.
ColorTokens boosts Xshield with Zero Trust microsegmentation
Tue, 13th Feb 2024
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digital transformation
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zero trust security
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containers
ColorTokens advances its Xshield platform by offering improved asset protection and innovating Zero Trust microsegmentation.
AI threatens SaaS platforms in Aotearoa retail sector
Fri, 9th Feb 2024
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ai
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automation
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consumers
In the face of rising AI presence, consumers' hunger for speed and unique shopping experiences may leave most retail SaaS platforms obsolete by 2024.
Workers & employers differ in 2024 business growth optimism
Fri, 9th Feb 2024
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robert half technology
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millennials
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gen z
UK workers' confidence in business growth dampened by cost of living pressures, with 72% optimistic for 2024, compared to 89% of employers.
Quorum Cyber predicts major cyber threats for 2024
Fri, 9th Feb 2024
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edutech
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advanced persistent threat protection
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cybersecurity
Quorum Cyber's 2024 report forecasts AI weaponisation and intensified threats from Russia, China, Iran and North Korea as major cybersecurity concerns.