8x8 stories
![Story image](../../../../../uploads/story/2024/02/20/preview_Brendan_Maree.webp)
Brendan Maree joins ProHance to spur growth in Australia & New Zealand
Tue, 20th Feb 2024
#
uc
#
digital transformation
#
avaya
ProHance hires experienced IT leader Brendan Maree as Vice President and Country Manager for Australia and New Zealand, marking a major stride in regional expansion.
![Story image](../../../../../uploads/story/2023/12/15/preview_img-BRPIoqmJMDnEAGQMey1bWgm9.webp)
8x8's new tool 'Sales Assist' empowers retailers and enhances shopping experience
Fri, 15th Dec 2023
#
uc
#
digital entertainment
#
social media
8x8 unveils 'Sales Assist', a new tool designed to enhance customer satisfaction and streamline the retail experience.
![Story image](../../../../../uploads/story/2023/12/04/preview_combined.webp)
Access4 names Virtual IT Group as its Diamond++ Partner in Australia
Mon, 4th Dec 2023
#
uc
#
partner programmes
#
voip
UCaaS provider Access4 has crowned Virtual IT Group as its Diamond++ Partner in Australia, following VITG's strategic acquisitions.
![Story image](../../../../../uploads/story/2023/11/24/preview_img-TQmSnoD2Vn0angO3rtcYRA5f.webp)
UK firms pivot to AI as permacrisis prompts vital digital adaptations
Fri, 24th Nov 2023
#
uc
#
edutech
#
ai
A new report reveals 78% of UK IT decision-makers plan to use AI and automation to navigate the ongoing permacrisis.
![Story image](../../../../../uploads/story/2023/10/10/preview_GettyImages-1321779943.webp)
The importance of conversational AI in contact centres
Tue, 10th Oct 2023
#
uc
#
digital transformation
#
cx
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
![Story image](../../../../../uploads/story/2023/10/04/preview_GettyImages-1384277890.webp)
Kingsfield Tech team granted Microsoft Gold Accreditation after £1m sales milestone
Wed, 4th Oct 2023
#
uc
#
mdm
#
personal computing devices
Kingsfield's expanding tech team has achieved Gold Accreditation from Microsoft after reaching over £1 million in sales in just five months.
![Story image](../../../../../uploads/story/2023/05/09/preview_Samuel_La_Macchia_Landscape_2(2).webp)
Amelia Adds Two Senior Sales & Channel Alliances appointments in ANZ
Tue, 9th May 2023
#
uc
#
it industry
#
nz
Amelia, an enterprise AI leader, has appointed Brendan Maree as Senior Sales Director and Samuel La Macchia as Director of Partners and Alliances.
![Story image](../../../../../uploads/story/2022/08/29/preview_GettyImages-1223732386.webp)
8x8 CPaaS receives Singapore’s CSA Cyber Trust certification
Mon, 29th Aug 2022
#
uc
#
paas
#
iaas
Singapore's Cyber Security Agency (CSA) has recognised 8x8 CPaaS for its strong cybersecurity practices with the Cyber Trust mark certification.
![Story image](../../../../../uploads/story/2022/07/18/preview_GettyImages-990138802.webp)
8x8 announces its CPaaS can now deliver no-code functionality
Mon, 18th Jul 2022
#
paas
#
uc
#
cx
8x8 CPaaS can now deliver no-code functionality that can enable enterprises to further create better customer experiences, the company says.
![Story image](../../../../../uploads/story/2022/04/14/preview_GettyImages-925101084.webp)
8x8 and Genesys partner with product integration for CX
Thu, 14th Apr 2022
#
crm
#
uc
#
cx
Unified cloud communications platform Campell and Genesys have announced a product integration of 8x8 Work with Genesys Cloud CX.
![Story image](../../../../../uploads/story/2022/04/13/preview_GettyImages-1320957706.webp)
8x8 and Genesys collaborate on customer service solution
Wed, 13th Apr 2022
#
crm
#
uc
#
cx
With the new integration, organisations can align agents and the appropriate subject matter experts to collaborate for better customer outcomes.
![Story image](../../../../../uploads/story/2022/03/18/preview_GettyImages-969103090.webp)
8x8 release blends contact centre and unified comms solutions
Fri, 18th Mar 2022
#
uc
#
crm
#
martech
8x8 Agent Workspace, a new contact centre experience, aims to improve efficiency and effectiveness for customer interactions.
![Story image](../../../../../uploads/story/2022/03/04/preview_GettyImages-914314520.webp)
8x8 Inc. reveals increased uptake of enhanced solution capabilities
Fri, 4th Mar 2022
#
data analytics
#
uc
#
martech
8x8 Inc. experiences significant global customer growth with its XCaaS solution accounting for over 35% of ARR, according to Q3 2022 results.
![Story image](../../../../../uploads/story/2021/12/02/preview_GettyImages-915689772.webp)
8x8 to acquire cloud-based communications company Fuze
Thu, 2nd Dec 2021
#
uc
#
open source
#
contact centre
8x8, an integrated cloud communications platform provider, is set to acquire cloud-based communications provider Fuze for $250m.
![Story image](../../../../../uploads/story/2021/11/04/preview_7649e84b-2aef-4fa4-80b7-356a83da0038.webp)
8x8 delivers new XCaaS enterprise capabilities for improved collaboration
Thu, 4th Nov 2021
#
crm
#
uc
#
martech
8x8 enhances its eXperience Communications as a Service (XCaaS) platform with new features to boost productivity and customer satisfaction.
![Story image](../../../../../uploads/story/2021/09/29/preview_GettyImages-1020033512.webp)
8x8 brings receptionist role into the future with latest offering
Wed, 29th Sep 2021
#
uc
#
cx
#
martech
8x8 introduces 8x8 Frontdesk, a new XCaaS solution for high-volume call handling, aiming to enhance the receptionist role in a hybrid work environment.
![Story image](../../../../../uploads/story/2021/09/28/preview_GettyImages-1248735803__1_.webp)
Global adoption of 8x8 Voice for Microsoft Teams surpasses 100,000 users
Tue, 28th Sep 2021
#
uc
#
voip
#
microsoft
8x8's voice solution for Microsoft Teams exceeds 100,000 business users globally with call recording and presence sync enhancements.
![Story image](../../../../../uploads/story/2021/08/17/preview_Dave_Sipes.webp)
8x8 celebrates 'Challenger' position on Gartner MQ for Contact Centre as a Service
Tue, 17th Aug 2021
#
crm
#
uc
#
martech
8x8 CEO Dave Sipes says the recognition validates the company’s commitment to the four pillars of great customer service.
![Story image](../../../../../uploads/story/2021/08/16/preview_GettyImages-1024683140.webp)
8x8 says it's raising the bar for cloud communications with 99.999% global uptime SLA
Mon, 16th Aug 2021
#
uc
#
contact centre
#
8x8
8x8's XCaaS solution offers 99.999% uptime and guarantees reliability for organisations with hybrid workforces.
![Story image](../../../../../uploads/story/2021/08/09/preview_IMG_2596__2_a.webp)
8x8 supplies SMS API to Coca-Cola Europacific Partners Indonesia
Tue, 10th Aug 2021
#
uc
#
paas
#
iaas
CCEP Indonesia has onboarded 8x8’s SMS API to provide a mobile order and delivery management platform for its distributors and retailers.