Call Recording stories
It captures calls and meetings neatly enough, but hardware quirks and a subscription mean Pocket is more useful than it is essential.
Professionals can now record meetings through their own Bluetooth earphones, while a recording-free transcription option addresses privacy concerns.
Businesses can now review every call for compliance and service issues as Tollring adds AI tools that analyse customer conversations at scale.
Red Cactus and Tollring launch AI-powered call summaries that auto-update customer records across 200+ CRM systems for channel partners.
Aurasell launches GTM OS, an AI-native overlay that automates go-to-market workflows across existing CRMs without risky system replacement.
Enreach and Cataleya team up to launch a white-label UCaaS platform for APAC service providers, targeting booming cloud comms demand.
Simwood launches WhatsApp Business voice integration, linking Teams, SIP and UCaaS tools to more than three billion WhatsApp users.
Samsung launches the One UI 7 beta, introducing advanced AI features and enhanced security measures across its Galaxy device ecosystem.
Twilio integrates OpenAI's Realtime API, allowing over 300,000 clients to enhance voice experiences using the multilingual, multimodal GPT-4o model.
Uxbridge tech firm Tollring unveils an AI-driven cloud call recording solution, Record AI, offering high automation levels, sentiment analysis, and multi-platform compliance.
Australian professionals now have two purpose-built recording tools that turn meetings and calls into summaries, notes and action items.
Contact centres are using AI to cut admin, explain demand spikes and help agents, with savings and faster resolutions already visible.
Remote workers and journalists can now record calls without meeting bots, as HiDock’s P1 captures Bluetooth earbud audio and transcribes it.
A single managed platform has eased pressure on Dubber's lean engineering team as it scales observability across more than one million daily calls.
SIX Swiss Exchange has shifted call routing and compliance recording to Luware tools on Microsoft Teams, retiring legacy telephony systems.
GoTo adds AI Receptionist, deeper Tekion links and real-time reporting to its automotive platform to cut missed calls and speed service.
Tollring wins Microsoft nod for Analytics 365, joining a select group of Teams compliance recording providers with certified AI tools.
Kerv has launched Guardian Assurance to help regulated firms like financial and legal services improve compliance and recording of communications.
UK partners in unified communications can boost value by enhancing Microsoft Teams and Webex with advanced features, driving collaboration and revenue growth.
Tollring has appointed Hilary Oliver as Chief Customer Officer to spearhead its customer success strategy, enhancing customer experience and retention.
