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Chatbots Stories - Page 11

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Chatbots stories

Zyxel launches the GenAI protection for SMBs and MSPs
Firewalls

Zyxel launches the GenAI protection for SMBs and MSPs

New controls will help SMBs and MSPs curb shadow AI use and limit data leaks as staff adopt chatbots without clear rules.

By Sofiah Nichole Salivio • 4 min read • Wed, 20th May 2026
Zendesk launches AI-driven autonomous service workforce
Digital Transformation

Zendesk launches AI-driven autonomous service workforce

Businesses may see faster resolutions as Zendesk ties charges to verified outcomes and expands AI agents across service channels.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 20th May 2026
Redis launches Iris platform to fix AI agent context
AIOps

Redis launches Iris platform to fix AI agent context

Production AI agents often fail on stale or fragmented data, and Redis is betting its new Iris platform can fix that runtime gap.

By Sofiah Nichole Salivio • 4 min read • Tue, 19th May 2026
Dust raises USD $40 million for workplace AI platform
Data Analytics

Dust raises USD $40 million for workplace AI platform

The funding highlights growing demand for AI systems that plug into shared company workflows, with Dust already used by 3,000 organisations.

By Sofiah Nichole Salivio • 4 min read • Tue, 19th May 2026
Author-it launches AION JSON format for enterprise AI
Document Management

Author-it launches AION JSON format for enterprise AI

The no-cost addition aims to help companies feed governed content into chatbots and AI agents without losing provenance or context.

By Mark Tarre • 3 min read • Fri, 15th May 2026
Sinch survey finds 74% of firms rolled back AI agents
Digital Transformation

Sinch survey finds 74% of firms rolled back AI agents

Governance and safety costs are now overtaking development as many firms struggle to keep live customer-facing AI agents reliable and compliant.

By Sean Mitchell • 4 min read • Thu, 14th May 2026
Infobip study finds CX investment gap in global brands
Data Protection

Infobip study finds CX investment gap in global brands

Many global brands are failing to match CX spending with the systems needed for AI-led customer journeys, according to new research.

By Sean Mitchell • 4 min read • Thu, 14th May 2026
Quiq launches Voice AI & rebrand for customer service
Software-as-a-Service

Quiq launches Voice AI & rebrand for customer service

Businesses can now keep customer conversations seamless as Quiq adds live voice support and a new brand identity for its service platform.

By Sofiah Nichole Salivio • 4 min read • Thu, 14th May 2026
Crescendo appoints Will Newman as Vice President, EMEA
Customer Experience

Crescendo appoints Will Newman as Vice President, EMEA

The hire signals a fresh push to win corporate spending on AI customer service tools as Crescendo scales across Europe, the Middle East and Africa.

By Sofiah Nichole Salivio • 3 min read • Wed, 13th May 2026
Babeltext launches AI creator marketplace Chat2Me.AI
Digital Transformation

Babeltext launches AI creator marketplace Chat2Me.AI

The Sydney company is betting creators can monetise audience demand with paid AI personas across WhatsApp, SMS and web chat.

By Sofiah Nichole Salivio • 4 min read • Tue, 12th May 2026
Smudge warns AI chatbots flatter users, not tell truth
Customer Experience

Smudge warns AI chatbots flatter users, not tell truth

Users risk mistaking agreeable chatbot replies for understanding, as Smudge says commercial AI rewards flattery over accuracy.

By Sofiah Nichole Salivio • 4 min read • Tue, 12th May 2026
Anthropic signs SpaceX compute deal, boosts Claude limits
Space

Anthropic signs SpaceX compute deal, boosts Claude limits

More Claude Code users will get longer sessions as Anthropic taps SpaceX data-centre capacity to ease compute bottlenecks.

By Mark Tarre • 3 min read • Sat, 9th May 2026
8x8 adds AI tools & live analytics to Platform for CX
Unified Communications

8x8 adds AI tools & live analytics to Platform for CX

Businesses can now deploy AI agents faster and see queue issues live after 8x8 expanded its Platform for CX with new analytics and authentication tools.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 8th May 2026
OpenAI rolls out ChatGPT Trusted Contact for adults
Generative AI

OpenAI rolls out ChatGPT Trusted Contact for adults

Adults using ChatGPT can now name a trusted contact, giving OpenAI a new way to alert someone in serious self-harm cases.

By Mark Tarre • 4 min read • Fri, 8th May 2026
Salsify launches SalsifyIQ an intelligence layer commerce
Marketing Technologies

Salsify launches SalsifyIQ an intelligence layer commerce

The new layer is meant to help brands and retailers keep product data aligned as AI-led shopping and retailer requirements become more complex.

By Sofiah Nichole Salivio • 4 min read • Fri, 8th May 2026

Stories from Other Regions

Chatbots stories

CommBank appoints first Chief AI Scientist in Australia
Robotics

CommBank appoints first Chief AI Scientist in Australia

The appointment underscores the lender's push to scale responsible AI as banks race to recruit academic talent and manage security and governance risks.

By Sean Mitchell • 4 min read • Mon, 18th May 2026
UK shoppers prefer humans to AI for complex retail issues
Digital Transformation

UK shoppers prefer humans to AI for complex retail issues

Trust still trumps speed for refunds and complaints, with 90% of UK shoppers preferring human help on complex retail issues.

By Sofiah Nichole Salivio • 4 min read • Wed, 13th May 2026