Chatbots stories
Enterprise buyers can now procure Testlio's testing services through AWS and Microsoft marketplaces, alongside pre-committed cloud spend.
New transparency rules will force customer-facing AI tools to disclose themselves, while banks and SMBs face tougher oversight of models and data.
Eligible quotes for small firms can now be issued in minutes, as the insurer says AI is helping speed underwriting and product rollouts.
Brands are moving beyond SMS, as Infobip's RCS traffic jumped 169.3% in the first half, with US interactions up 1,298.8%.
Fashion retailers can now curb costly AI shopping errors as Algolia adds guardrails tied to live stock, prices and business rules.
Digital payments, AI and open banking are set to propel the sector to USD $1,533.29 billion by 2034, the report says.
AI shopping tools are getting richer product data as Adobe Commerce exposes catalogues to chatbots, aiming to improve discovery and accuracy.
Pressure is mounting on support teams to show AI results, as DevRev ties live calls to the records needed to solve queries.
Yet only 36% of HR leaders feel confident their organisations can comply with emerging AI rules, raising governance concerns.
Rising regulatory pressure could force banks, merchants and payment firms to tighten controls on AI and card costs as Australia reforms payments.
Investors risk misreporting gains, offsets and foreign income if they rely on chatbots instead of current Australian tax rules and records.
Back-office billing is emerging as an early AI win for finance teams, with one Servicely customer cutting invoice prep time by 92%.
More than a third of UK parents say children are using AI for conversation or emotional support, raising fears over online safety.
Security buyers are being given concrete AI workflows and tools as Brivo seeks to show how quickly the technology can improve operations.
Banking tasks for millions of customers can now be completed in one chat as DBS upgrades its virtual assistants with agentic AI.
The Sydney-based firm says the upgrade could help agencies handle routine multilingual enquiries faster, while keeping humans in the loop.
Longer waits and higher costs are weighing on Australian contact centres as most customer queries still arrive by phone, research shows.
New Zealand marketers will gain local access to enterprise search and AI visibility tools as brands adapt to being found in chatbots as well as Google.
Canadians could soon get clearer warnings on chatbots and synthetic content as Ottawa weighs rules to track serious AI incidents and agentic tools.
Australian firms are racing to curb shadow AI use after staff began sharing confidential data with unsanctioned tools.
