Cloud Platform-as-a-Service (CPaaS) Stories

Global Stories

Cloud Platform-as-a-Service (CPaaS) stories

Sinch appoints Angus Mansfield to lead APAC channel sales growth

Sinch has named Angus Mansfield as Vice President of Channel Sales for APAC, aiming to expand partnerships and boost growth in the region's booming customer communications market.

By Melvin Hipolito • 4 min read • Wed, 11th Jun 2025

Customer Experience

Sinch named top vendor for RCS messaging in global ROCCO report

Sinch is named a Tier 1 vendor in ROCCO's 2024 RCS Messaging Market Impact Report, praised by operators in 64 countries for technical strength and reliability.

By Melvin Hipolito • 3 min read • Thu, 22nd May 2025

Software-as-a-Service

Twilio teams with Microsoft to drive enterprise conversational AI

Twilio partners with Microsoft in a multi-year deal to boost enterprise conversational AI, enhancing customer engagement through advanced AI and Azure integration.

By Sean Mitchell • 5 min read • Thu, 15th May 2025

Customer Relationship Management

Sinch partners with OneReach.ai to boost global AI comms

Sinch partners with OneReach.ai to launch AI-powered agentic experiences, enhancing global customer communication across messaging, voice, and email channels.

By Jed Nykolle Harme • 2 min read • Sat, 10th May 2025

Software-as-a-Service

8x8 unveils new AI tools, RCS messaging & digital wallet pay

8x8 enhances its Customer Experience platform with AI tools, RCS messaging, and digital wallet payments for improved, personalised user interactions.

By Shannon Williams • 4 min read • Mon, 5th May 2025

Customer Experience

Sinch named leader in Omdia CPaaS report for innovation & AI

Sinch is named a Leader in Omdia's CPaaS 2025 report, scoring highly in innovation and go-to-market strategy with strong global customer engagement.

By Kaleah Salmon • 2 min read • Thu, 1st May 2025

EduTech

Alcatel-Lucent Enterprise partners with Westcoast for UK distribution

Alcatel-Lucent Enterprise has partnered with Westcoast to distribute an extensive range of communications and networking technologies across the UK and Ireland.

By Catherine Knowles • 3 min read • Fri, 17th Jan 2025

Unified Communications

Radware expands DDoS protection with CPaaS provider

Radware has expanded its business with a CPaaS provider in a multimillion-dollar deal for advanced hybrid cloud DDoS protection services.

By Catherine Knowles • 2 min read • Fri, 8th Nov 2024

Unified Communications

Apple's support boosts RCS adoption among global brands

A recent study by Sinch reveals over 70% of brands view Rich Communication Services as a key channel for customer communication in five years.

By Imee Dequito • 3 min read • Thu, 7th Nov 2024

Identity and Access Management

Vonage & SAP join forces to advance generative AI solutions

Vonage and SAP partner to integrate Vonage's APIs with SAP Business AI, enhancing enterprise intelligence with generative AI, business insights, and digital experiences.

By Shannon Williams • 3 min read • Thu, 12th Sep 2024

Customer Experience

Infobip appoints Yariv Dafna as new Chief Financial Officer

Yariv Dafna, with nearly 20 years of finance and business management experience, joins Infobip as CFO to help drive the company's continued growth.

By Imee Dequito • 3 min read • Wed, 21st Aug 2024

Cloud Services

Sinch named leader in Gartner Magic Quadrant for CPaaS

Sinch has been named a Leader in the 2024 Gartner Magic Quadrant for CPaaS, marking the second consecutive year of this recognition, based on its vision and execution abilities.

By Kaleah Salmon • 2 min read • Fri, 19th Jul 2024

Artificial Intelligence

'Artificial Inflation of Traffic' scams skyrocket in 2023

A Swedish report exposes a disturbing surge in Artificial Inflation of Traffic (AIT) fraud, with 20 billion fraudulent SMS messages costing organisations a total of $1.16 billion in 2023.

By Catherine Knowles • 3 min read • Thu, 15th Feb 2024

Phishing

Decline in trust with SMS platforms predicted by new XConnect study

A study by XConnect and Mobilesquared reveals CPaaS providers are expected to lose nearly a quarter of trust in SMS platforms between 2023 and 2025 due to potential fraud risks.

By Catherine Knowles • 3 min read • Thu, 8th Feb 2024

Unified Communications

Gamma acquires Coolwave to boost global voice services presence

Gamma Communications has strategically acquired international SMS and voice services provider, Coolwave Communications, bolstering its global presence and voice services.

By Kaleah Salmon • 3 min read • Thu, 8th Feb 2024

Unified Communications

Tata Communications seals acquisition of global CPaaS player Kaleyra

Tata Communications acquires global CPaaS player Kaleyra, bolstering cutting-edge customer interaction capabilities.

By Sean Mitchell • 3 min read • Sun, 15th Oct 2023

Stories from Other Regions

Cloud Platform-as-a-Service (CPaaS) stories

Unified Communications

8x8 appoints Maxine Eunson as Head of Public Sector UK role

8x8 appoints Maxine Eunson as Head of Public Sector UK, reinforcing its commitment to support public organisations through growing digital challenges.

By Jed Nykolle Harme • 3 min read • Fri, 4th Jul 2025

Firewalls

Optus launches API Connect with Vonage for secure enterprise APIs

Optus has launched API Connect with Vonage, offering secure, scalable telecom APIs that integrate real-time communications directly via the Optus network.

By Shannon Williams • 5 min read • Fri, 6th Jun 2025