TelcoNews India - Telecommunications news for ICT decision-makers
India

Conversational AI Stories

Indian Stories

Conversational AI stories

Kore.ai wins Leader nods in five enterprise AI reviews
Software-as-a-Service

Kore.ai wins Leader nods in five enterprise AI reviews

Enterprise buyers are weighing governance and auditability more heavily as the AI vendor secures top marks across five analyst categories.

By Mark Tarre • 4 min read • Last week

Global Stories

Conversational AI stories

Worth launches real-time decisions for small firms
Data Analytics

Worth launches real-time decisions for small firms

Small business borrowers could get approvals in minutes as the platform cuts manual checks for banks and lenders processing applications.

By Karen Joy Bacudo • 4 min read • Today
Coralogix adds Macquarie Capital in Series F extension
Software-as-a-Service

Coralogix adds Macquarie Capital in Series F extension

Macquarie Capital Venture Capital will help Coralogix expand in Australia and New Zealand as enterprise demand for observability tools rises.

By Karen Joy Bacudo • 4 min read • Yesterday
AirHelp launches AI flight compensation checker on ChatGPT
Artificial Intelligence

AirHelp launches AI flight compensation checker on ChatGPT

Travellers could recover up to EUR 600 for disrupted journeys as AirHelp embeds a compensation checker inside ChatGPT and Claude.

By Sofiah Nichole Salivio • 3 min read • 3 days ago
Google buys Spirit data for AI training, say executives
Data Protection

Google buys Spirit data for AI training, say executives

The sale has spotlighted a new class of AI training assets, with customer-service records now valued at more than USD $10 million.

By Mark Tarre • 5 min read • 3 days ago
Hexnode launches AI context layer for endpoint management
Software-as-a-Service

Hexnode launches AI context layer for endpoint management

It aims to cut the steps IT administrators take by routing natural-language requests to specialist workflow agents while keeping human approval for changes.

By Sofiah Nichole Salivio • 4 min read • Last week
Ui Ai launches Amica digital employee for customer service
Software-as-a-Service

Ui Ai launches Amica digital employee for customer service

Businesses facing staffing pressures may use Ui Ai's Amica to handle customer queries, orders and leads around the clock.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Bloomberg brings ASKB AI to mobile with cross-device sync
Software-as-a-Service

Bloomberg brings ASKB AI to mobile with cross-device sync

Cross-device continuity should help investors keep ASKB queries going on the move, with the same context and personalisation on mobile.

By Mark Tarre • 4 min read • Last week
Rezolv raises USD $12.5 million to expand AI tools
Software-as-a-Service

Rezolv raises USD $12.5 million to expand AI tools

The funding will help the Mumbai-based lender software maker push AI across collections and lending workflows for banks and NBFCs.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Sonata Software names Hariprasad Rebala Chief AI Officer
Data Analytics

Sonata Software names Hariprasad Rebala Chief AI Officer

The hire underscores rising pressure on IT services firms to turn AI pilots into measurable client gains as Sonata deepens its push into enterprise use.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Stories from Other Regions

Conversational AI stories

Australian shoppers trust AI more than sales staff
Digital Transformation

Australian shoppers trust AI more than sales staff

A survey of 500 consumers found 76% trust AI shopping recommendations as much as, or more than, advice from retail sales staff.

By Karen Joy Bacudo • 4 min read • Yesterday
Starling launches AI assistant for small business customers
Data Protection

Starling launches AI assistant for small business customers

Small firms using the app can now automate tax set-asides and invoice checks as banks race to curb fraud and cut admin.

By Karen Joy Bacudo • 3 min read • 2 days ago
Keyloop says AI can boost EV sales as UK reviews targets
Customer Experience

Keyloop says AI can boost EV sales as UK reviews targets

Electric car buyers are asking AI far more questions than sales staff, underscoring a confidence gap as ministers rethink EV mandates.

By Sean Mitchell • 4 min read • Last week
AI insurance sales pilot launched in Japanese dealerships
Data Protection

AI insurance sales pilot launched in Japanese dealerships

The trial could ease staffing pressure and compliance burdens for Japanese dealers as they sell insurance alongside cars in live showrooms.

By Sean Mitchell • 4 min read • Last week
OpenAI rolls out ChatGPT for Teens with NZ safety safeguards
Data Protection

OpenAI rolls out ChatGPT for Teens with NZ safety safeguards

The move gives under-18 users stronger safeguards and homework support as regulators and parents scrutinise AI chatbots' impact on teens.

By Sean Mitchell • 3 min read • Last week
Bridget Collins returns to Progress Software as CIO
Digital Transformation

Bridget Collins returns to Progress Software as CIO

Its global IT and security chief will now steer AI governance and acquisition integration as Progress Software intensifies risk oversight.

By Mark Tarre • 4 min read • Last week
Synchrony & OpenAI launch discoverability & innovation tie-up
Data Protection

Synchrony & OpenAI launch discoverability & innovation tie-up

The tie-up could push financing offers and rewards directly into AI shopping, testing whether shoppers will use credit inside ChatGPT.

By Karen Joy Bacudo • 4 min read • Last week