Conversational AI stories
Resilience, trust and local language support are emerging as the priorities as Indian founders and marketers push AI deeper into daily business needs.
Support tickets could fall as JAGGAER embeds a multilingual AI assistant into procurement workflows to answer policy and supplier questions.
The Sydney company is betting creators can monetise audience demand with paid AI personas across WhatsApp, SMS and web chat.
Users risk mistaking agreeable chatbot replies for understanding, as Smudge says commercial AI rewards flattery over accuracy.
Banks could speed up digital journeys and compliance checks as Temenos embeds AI agents and copilots into systems used for daily operations.
Businesses can now deploy AI agents faster and see queue issues live after 8x8 expanded its Platform for CX with new analytics and authentication tools.
Developers could soon build voice apps that handle tasks and translations in real time, as OpenAI adds three new audio models to its API.
Adults using ChatGPT can now name a trusted contact, giving OpenAI a new way to alert someone in serious self-harm cases.
The move aims to help enterprises govern AI tools across clouds and systems as they wrestle with rising risk, complexity and automation.
Fans in 245 countries and regions can now get round-the-clock help on tickets and merchandise as Weverse automates support with Google Cloud AI.
Advertisers are being given an early chance to test contextual placements in ChatGPT as brands seek new ways to reach shoppers researching purchases.
Businesses can now retain customer context across voice, messaging and AI hand-offs as Twilio broadens its engagement platform.
Enterprise customers using PolyAI’s Agent Studio should see easier onboarding and tighter governance as Kong Konnect underpins its API scale-up.
The acquisition gives marketers new tools to track brand visibility as AI-led discovery reshapes how shoppers find products online.
Large companies could cut weeks of analysis to minutes as Aera links conversational AI to governed, auditable business actions.
Travellers can now compare fares and rooms inside ChatGPT, as Webjet seeks to keep bookings from shifting to AI search tools.
US advertisers can now buy ChatGPT placements directly, as OpenAI adds self-serve tools, click-based bidding and better measurement.
The move puts the AI software company closer to enterprise buyers, investors and partners as it scales after adding more than 100 customers last year.
Customers at Avant Card are seeing faster support, with AI now resolving 62% of inbound calls and freeing staff for complex cases.
Privacy regulators in Canada say the chatbot maker failed to obtain valid consent for training data, prompting ongoing oversight and reform.