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Conversational AI Stories - Page 2

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Conversational AI stories

DevRev wins ISO 27001 certification for AI security
Customer Relationship Management

DevRev wins ISO 27001 certification for AI security

The accreditation could reassure enterprises wary of sharing sensitive data with AI systems, as DevRev seeks to prove its controls meet security demands.

By Sean Mitchell • 3 min read • Last week
Dex raises USD $5.3 million seed round led by Notion
Human Capital Management

Dex raises USD $5.3 million seed round led by Notion

The London startup will use the cash to expand in the US as its AI matching tool gains traction with engineers and employers.

By Karen Joy Bacudo • 4 min read • Last week
Infobip & TGR Haas launch AI fan companion RaceMate
Customer Relationship Management

Infobip & TGR Haas launch AI fan companion RaceMate

Fans of TGR Haas can now get live race data and quizzes in chat as Formula One teams race to deepen digital loyalty.

By Sean Mitchell • 3 min read • Last week
RingCentral adds RCS, AI & Teams tools for business
Unified Communications

RingCentral adds RCS, AI & Teams tools for business

Businesses will be able to verify texts and calls more easily as RingCentral expands RCS, AI and Microsoft Teams support across key markets.

By Sean Mitchell • 5 min read • Last week
Klaviyo launches Custom Skills for Customer Agent AI tool
Software-as-a-Service

Klaviyo launches Custom Skills for Customer Agent AI tool

Brands can now tailor automated service to their own rules as Klaviyo opens its Customer Agent AI tool to custom functions and integrations.

By Sean Mitchell • 4 min read • Last week
Troveo expands AI data platform into five categories
Gaming

Troveo expands AI data platform into five categories

AI developers may gain harder-to-find rights-cleared material as Troveo adds audio, text, gaming and robotics data to video.

By Sofiah Nichole Salivio • 4 min read • Last month
Gen Z shoppers trust AI recommendations, study finds
Customer Experience

Gen Z shoppers trust AI recommendations, study finds

Retailers face a shift in trust as 64% of Gen Z shoppers buy on AI recommendations without checking other sources, a study finds.

By Sofiah Nichole Salivio • 4 min read • Last month
Bitget says 460,000 users adopted its AI trading tools
Crypto

Bitget says 460,000 users adopted its AI trading tools

Early uptake suggests crypto traders want analysis, execution and strategy in one place, with Bitget saying Gracy AI drew more than 460,000 users.

By Kaleah Salmon • 3 min read • Last month
SAS launches AI supply chain agent in industry push
Gaming

SAS launches AI supply chain agent in industry push

Retailers and manufacturers could get near real-time planning help as SAS opens a private preview of a supply chain agent.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Ntt Data launches AI agent for multivendor IT estates
Hybrid Cloud

Ntt Data launches AI agent for multivendor IT estates

It aims to cut manual work for IT teams by unifying multivendor infrastructure management through natural language prompts and human oversight.

By Sofiah Nichole Salivio • 4 min read • Last month
Adobe adds agent tools to Experience Manager Forms
Customer Experience

Adobe adds agent tools to Experience Manager Forms

The update aims to speed up high-intent journeys by making forms easier to build, personalise and complete without heavy IT support.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Conversational AI stories

Constructor wins retail company of year for second time
Customer Experience

Constructor wins retail company of year for second time

Judges cited measurable gains in shopper activity and sales as Constructor won a second straight Retail Company of the Year award.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Independent Robotics wins $2.28m Canada contract
Edge Computing

Independent Robotics wins $2.28m Canada contract

The year-long trial will test whether conversational commands can reliably direct autonomous marine vehicles in remote, low-connectivity conditions.

By Karen Joy Bacudo • 3 min read • Last week
Indeed launches job search app in ChatGPT in Australia
Digital Transformation

Indeed launches job search app in ChatGPT in Australia

Job seekers in Australia can now search listings in ChatGPT, with applications still completed on Indeed’s own platforms.

By Mark Tarre • 3 min read • Last month
Ulta Beauty adds Google AI shopping tools for customers
Digital Transformation

Ulta Beauty adds Google AI shopping tools for customers

Shoppers can now buy eligible beauty products in Google’s AI tools, as Ulta pushes discovery and checkout into conversational search.

By Mark Tarre • 4 min read • Last month
Home Depot rolls out AI voice agents across US stores
Unified Communications

Home Depot rolls out AI voice agents across US stores

Callers will reach help faster at the retailer as AI now handles routine queries and service requests in US stores, while staff focus on shoppers.

By Sean Mitchell • 3 min read • Last month
Macy's launches AI shopping assistant on website & app
DevOps

Macy's launches AI shopping assistant on website & app

Shoppers can now get tailored product advice online as the retailer’s new tool expands from beta to all users after brisk testing.

By Mark Tarre • 4 min read • Last month
Nestlé & Lazada trial AI shopping tools in Southeast Asia
Customer Experience

Nestlé & Lazada trial AI shopping tools in Southeast Asia

Shoppers in three Southeast Asian markets will get AI product help and photo-based prompts as Nestlé and Lazada test conversational buying tools.

By Mark Tarre • 3 min read • Last month