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Customer data stories

Progress adds AI search & personalisation to Sitefinity
Customer Experience

Progress adds AI search & personalisation to Sitefinity

Customers can now get tailored content and AI search in Sitefinity, as Progress adds governed personalisation and conversational tools.

By Catherine Knowles • 3 min read • Last month
OutSystems launches agentic systems engineering for AI
Digital Transformation

OutSystems launches agentic systems engineering for AI

Enterprise developers are under pressure to govern AI coding tools across legacy systems as OutSystems rolls out context-aware software engineering.

By Sean Mitchell • 4 min read • Last month
5 mobile-first strategies to ensure contact data quality
Digital Transformation

5 mobile-first strategies to ensure contact data quality

Poor mobile data quality can cost retailers deliveries, revenue and loyalty as shoppers switch devices and systems leave records incomplete.

By Greg Brown • 5 min read • Last month
SAP to acquire Reltio to boost enterprise data, AI ops
Software-as-a-Service

SAP to acquire Reltio to boost enterprise data, AI ops

The deal will give SAP tools to clean up mixed enterprise data, helping customers feed more reliable records into AI agents and analytics.

By Mark Tarre • 4 min read • Tue, 31st Mar 2026
Xero signs Claude deal for small business finance tools
Data Protection

Xero signs Claude deal for small business finance tools

Small businesses could get real-time cash-flow and invoice insights as Xero embeds Claude into its accounting tools and planning workflows.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 27th Mar 2026
Custom Travel Solutions launches RouteStack for AI bookings
Digital Transformation

Custom Travel Solutions launches RouteStack for AI bookings

The move could let travellers book hotels inside chatbots without restarting searches, as AI assistants gain live inventory access and checkout links.

By Sofiah Nichole Salivio • 4 min read • Fri, 27th Mar 2026
Klaviyo unveils AI Composer for marketing campaigns
Digital Transformation

Klaviyo unveils AI Composer for marketing campaigns

Klaviyo has launched Composer, an AI tool that drafts data-driven marketing campaigns from plain-language prompts, now in private beta.

By Mark Tarre • 4 min read • Wed, 25th Mar 2026
Storeganise launches AI connector for self-storage data
Software-as-a-Service

Storeganise launches AI connector for self-storage data

Storeganise unveils an AI Connector linking self-storage systems to tools like ChatGPT, letting operators query live data in plain English.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 24th Mar 2026
Points, personalisation and innovation: How industry leaders are redefining loyalty
Data Analytics

Points, personalisation and innovation: How industry leaders are redefining loyalty

AI is turning loyalty members into “segments of one”, as Asia Pacific leaders shift from flashy tech to invisible, always-relevant rewards.

By Eagle Eye • 4 min read • Tue, 24th Mar 2026
Broot.ai adds Vonage voice APIs for in-app CRM calling
Software-as-a-Service

Broot.ai adds Vonage voice APIs for in-app CRM calling

Broot.ai has embedded Vonage voice APIs into its CRM, enabling one-click in-app calling, local numbers and unified activity tracking for teams.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Mar 2026

Stories from Other Regions

Customer data stories

UK shoppers will pay more for seamless retail experience
Digital Transformation

UK shoppers will pay more for seamless retail experience

A survey of 2,000 UK consumers found convenience can lift spend, with younger shoppers most willing to pay for smoother retail journeys.

By Shannon Williams • 4 min read • Thu, 26th Mar 2026
AWEX strengthens governance as traceability push grows
Customer Relationship Management

AWEX strengthens governance as traceability push grows

Stronger oversight is helping the wool body curb risk on major digital projects as federal funding and traceability demands intensify.

By Mark Tarre • 5 min read • Thu, 26th Mar 2026
Two-in-five Irish workers say AI is essential at work
Data Protection

Two-in-five Irish workers say AI is essential at work

Widespread use of AI in Irish offices is outpacing training and controls, with some staff handling contracts and confidential data unsafely.

By Sofiah Nichole Salivio • 4 min read • Thu, 26th Mar 2026
Marketing adds CAD $130.9bn to Canada's GDP, study finds
Data Protection

Marketing adds CAD $130.9bn to Canada's GDP, study finds

The sector supported nearly 861,500 jobs and generated CAD $47.8 billion in government revenues last year, the study said.

By Karen Joy Bacudo • 4 min read • Thu, 26th Mar 2026
Inlight launches martech practice with Anthony Fontana
DevOps

Inlight launches martech practice with Anthony Fontana

Inlight has launched a Martech, Data & Analytics practice led by former Wesfarmers OneDigital executive Anthony Fontana in a senior hire.

By Catherine Knowles • 4 min read • Wed, 25th Mar 2026
SAP finds UK brands overestimate customer experience
Customer Relationship Management

SAP finds UK brands overestimate customer experience

SAP warns UK brands drastically overrate their customer experience as consumers report disjointed, impersonal service despite AI investment.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Mar 2026
Salesforce adds AI agents to small business suites
Customer Relationship Management

Salesforce adds AI agents to small business suites

Salesforce bakes Agentforce AI agents into SME CRM suites, promising faster sales, service and marketing work from a single platform.

By Mark Tarre • 4 min read • Tue, 24th Mar 2026
Coralogix & Skyflow team up on secure observability
Data Protection

Coralogix & Skyflow team up on secure observability

Coralogix and Skyflow partner to tokenise sensitive log data, balancing observability, privacy and AI-ready telemetry for global firms.

By Sofiah Nichole Salivio • 4 min read • Tue, 24th Mar 2026