.webp)
.webp)
Customer Satisfaction stories - Page 5
Lenovo climbs to eighth in 2025 Gartner Supply Chain Top 25
Tue, 24th Jun 2025
#
digital transformation
#
supply chain
#
ai
Lenovo ranks eighth in Gartner's 2025 Supply Chain Top 25, climbing two places thanks to AI-driven efficiency and global digital transformation.
Thyssenkrupp boosts supply chain with Celonis AI technology
Thu, 19th Jun 2025
#
data analytics
#
supply chain
#
ai
Thyssenkrupp Rasselstein enhances its global supply chain with Celonis AI, boosting efficiency, transparency and delivery reliability across operations.
Ecommpay shortlisted for best eCommerce payment solution award
Wed, 18th Jun 2025
#
fintech
#
payment technologies
#
mastercard
Ecommpay has been shortlisted for the Best eCommerce Payment Solution at the 2025 eCommerce Awards, highlighting its innovative payment journey improvements.
Freshworks launches Freddy AI Agent Studio for autonomous support
Thu, 12th Jun 2025
#
saas
#
digital transformation
#
cx
Freshworks launches Freddy AI Agent Studio, enabling businesses to deploy autonomous AI agents for faster, no-code customer and IT support solutions.
Skillsoft & Salesforce launch AI learning for support teams
Thu, 12th Jun 2025
#
cx
#
martech
#
e-learning
Skillsoft partners with Salesforce to launch AI-powered training within its platform, aiming to close skill gaps in customer support teams and enhance service quality.
AI boosts customer service happiness as global wellbeing falls
Thu, 12th Jun 2025
#
uc
#
digital transformation
#
cx
Global happiness falls to 58% in 2025, yet customer service satisfaction rises, boosted by growing trust in AI-powered support worldwide.
Travelopedia boosts global growth with new Ecommpay platform
Wed, 4th Jun 2025
#
fintech
#
cx
#
martech
Travelopedia partners with Ecommpay to enhance global growth through faster, flexible payment solutions, boosting sales and customer satisfaction worldwide.
Agentic AI must enhance human connections, Qualtrics chief urges
Thu, 29th May 2025
#
crm
#
digital transformation
#
cx
Qualtrics president Brad Anderson urges firms to harness agentic AI to enhance genuine human connections in customer and employee experiences or risk falling behind.
Seventy-four percent of asset tracking projects deliver ROI
Thu, 29th May 2025
#
digital transformation
#
iot
#
cloud services
Research reveals 74% of asset tracking projects deliver expected ROI, with vendor support and system integration key for user satisfaction in various sectors.
Smart billing app delivers up to USD $4 million in savings
Mon, 26th May 2025
#
utilities
#
celonis
#
customer satisfaction
The Celonis Utilities Smart Billing app helps utilities save up to USD $4 million by optimising billing cycles, reducing errors, and boosting cash flow efficiency.
BillingPlatform Named Leader in Agile Billing by MGI
Fri, 23rd May 2025
#
cx
#
martech
#
commerce systems
BillingPlatform tops MGI Research's Agile Billing report, rated highest among 50 vendors for its enterprise-grade, agile billing solutions.
TCS ranked 45th most valuable brand globally, valued at USD $57.3bn
Fri, 16th May 2025
#
digital transformation
#
ai
#
clean technologies
Tata Consultancy Services climbs to 45th in Kantar BrandZ 2025 report, hitting a brand value of USD $57.3bn with 28% annual growth.
Zyxel Networks achieves top customer ratings for firewall & VPNs
Fri, 16th May 2025
#
firewalls
#
vpns
#
network infrastructure
Zyxel Networks secured Champion status for its firewalls and VPNs in techconsult's 2025 survey, praised for usability, reliability, and customer satisfaction.
Half of AI projects falter as enterprises struggle with data readiness
Thu, 15th May 2025
#
ai
#
integration
#
data infrastructure
Nearly half of enterprises face AI project failures due to poor data readiness, with the UK scoring lowest in AI preparedness amid legacy system challenges.
NICE & ServiceNow partner on AI to unify customer service
Thu, 8th May 2025
#
crm
#
uc
#
devops
NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.
Agentic AI helps firms boost CX satisfaction & cut costs per case
Thu, 1st May 2025
#
cx
#
martech
#
cdp
Forethought's 2025 report reveals agentic AI boosts CX outcomes, resolving 57% more tickets and cutting costs by over 20%, outperforming traditional AI solutions.
Calabrio boosts contact centres with over 70 new AI features
Mon, 28th Apr 2025
#
data analytics
#
cx
#
martech
Calabrio unveils 70+ new AI-driven features in Calabrio ONE, boosting efficiency and customer service in contact centres, available within six months.
Ketan Tailor appointed as Barracuda's Chief Customer Officer
Wed, 16th Apr 2025
#
firewalls
#
data protection
#
network security
Barracuda has appointed Ketan Tailor as Chief Customer Officer, tasked with enhancing customer experience amidst the firm's rapid cybersecurity growth.
Ping Identity revitalises partner programme for growth
Fri, 11th Apr 2025
#
uc
#
digital transformation
#
cx
Ping Identity has unveiled its revamped Nexus Partner Program, introducing new opportunities and pathways aimed at enhancing partner success and customer satisfaction.
SentinelOne launches Global PartnerOne Program for growth
Thu, 10th Apr 2025
#
data analytics
#
cloud security
#
advanced persistent threat protection
SentinelOne has launched its Global PartnerOne Program, designed to enhance partner growth and adaptability within cybersecurity markets.